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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,807 Reviews
Call Service Center (817) 345-6175

2,807 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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April 18, 2025

Awesome dealer customer service! Awesome dealer customer service! Very happy with how I was treated. Keep it up More

by mavjr_92
Recommend Dealer
Yes
Employees Worked With
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Vasquez
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Apr 21, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We’re thrilled to know you had such a great experience. That’s exactly what we strive for! Thank you.

April 17, 2025

It was good, fast and simple Simple and intuitive experience, good with the help that the staff gave me, especially Tommy C More

by mchinthi
Recommend Dealer
Yes
Employees Worked With
Tommy C
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Apr 17, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for the review! Tommy C is thrilled he could make your visit a delight. Can’t wait to deliver another lightning‑quick, no‑fuss service next time!

April 15, 2025

Had a wonderful service, got helped right away and got my csrs recall done properly and efficiently More

by justi. Raygoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Raja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Gerlikoviski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

It sounds like your visit had everything running like clockwork – from swift help to perfectly executed recall. We love that you noticed our efficient service. Thanks for stopping by and letting us be a part of your journey!

April 15, 2025

Zack was super nice and informative. He told me it may take 5 hours or so but I had my car back within 3 hours. More

by Hgillilan1
Recommend Dealer
Yes
Employees Worked With
Zackary Fausto
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Apr 16, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're pleased that Zack delivered speedy service! It's our honor to get customers back on the road quickly and efficiently. Please check out our service specials next time you need us!

April 15, 2025

Eric was very helpful and my service was 10/10! Thank you for your great service! More

by Johanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Martinez
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Apr 16, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello, Johanna. How amazing that Eric's service exceeds the 5-star rating system! He'll be happy to hear this, and if you know anyone else who might benefit from Eric's expertise, please send them our way.

April 15, 2025

Great Great experience overall from beginning to the end of my appointment would definitely recommend serving at this location. More

by jasn9564
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Flores
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Apr 16, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hi! We’re delighted that every moment of your appointment exceeded expectations. Thank you for recommending our service, and we hope you'll tell your friends about the great experience you had.

April 15, 2025

You don't really want to know and I don't feel like typing it all out.... More

by Robertrstretch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tristian Rivas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello, we're sorry that you were disappointed by your recent experience. We would appreciate the opportunity to speak with you directly and see if we can assist. If you're willing, please contact Richard Meneely at richard.meneely@normreeves.com with more information. Thank you. 

April 14, 2025

I showed up thirty minutes before my scheduled appointment, and there was already a line- a first I have seen. While I was in line, a service advisor quickly checked me in. They also got me a comp More

by NV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaylynne Bledsaw
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Apr 14, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hi, thanks for taking the time to share your experience with us. We’re pleased our team could check you in promptly and arrange a complimentary Uber, although we’re sorry the service work didn’t fully meet your expectations regarding the TPMS light. Your feedback is invaluable, and please reach out to us directly if there's anything else you'd like to share or discuss.

April 14, 2025

Very easy check in for my appointment, and the service advisor kept me updated throughout. I also love that they will call you an Uber if it's going to be a while. More

by jlmuhr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Totten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Billeaud
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Apr 14, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for the great review! We’re so glad that check-in was a breeze and that our service advisor kept you updated throughout your visit. It’s little touches like the Uber ride that show we care, and we look forward to providing you with another smooth and enjoyable experience next time.

April 13, 2025

Usually top notch. Just like anywhere else they occasionally have a hiccup…but try to do their best to make up for it! More

by mbrady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Vinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for your honest feedback! We’re glad that our team typically delivers top-notch service and are here if you have any other comments you'd like to share. We’re committed to continually listening to our customers and truly appreciate you sticking with us through it all.

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