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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,527 Reviews

2,527 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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December 24, 2024

Terrible customer service. .will more than likely not return. I have bought cars from this location and never been greeted with such poor customer service. More

by tommygutiierrez81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Wright
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello Tommy, and thank you for sharing your experience with us. Our team would like to learn more about your visit so that we can improve and make your next visit better. Please call us whenever you have a moment. Thank you.

December 24, 2024

Not being informed how long a service will take and waiting 2 hours for an oil change. More

by fragarcia16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antonio Garcia
Dec 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We apologize for the wait in our service center; our team knows that your time is important! We'd like to hear any other feedback you have for us. Give us a call whenever you have a moment. Thank you!

December 24, 2024

The service was exactly what I needed and my service provider, Eric, was extremely helpful. More

by sydneyramos8139
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Martinez
Dec 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for sharing your kind words for Eric! The rest of the team is happy to have him aboard thanks to amazing customer service and expertise. Whenever you need our help, give us a call!

December 24, 2024

Anthony was very helpful. He was professional and kind in our dealings. I will come back based on his service. More

by ccopelandtaxconsultant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
Dec 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're thrilled to hear your story! Anthony's professionalism is always a boon to the team, and we're glad you got to experience it for yourself. Our service specials make maintenance even easier; be sure to check them out!

December 24, 2024

Norm reeves Honda is very professional and Tristan shows. the dealership at their finest! He gets straight to the point which I really like and doesn’t mince words. Thanks for hiring this man. He may be young More

by Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hi Ann, and thank you for taking the time to review us! Tristan is a solid member of our team, and we're happy to see his hard work earned your 5-star rating. We're always ready to make sure you and your car are taken care of, so stop by any time!

December 24, 2024

This place is close to my home and amazing people’s work here, love the place and the Service from Antony Garcia from the last visite More

by hugomatipa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Krupansak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antony Garcia
Dec 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for the fantastic review! We’re here to ensure your satisfaction every time.

December 23, 2024

I Always receive great service at Norm Reeves Honda Service Center. What I like about them and there service is that they are very kind and personal also knowledgeable about what needs to be done to f More

by Kirccky611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lindley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Vinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harry Whitworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Raja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Gerlikoviski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your continued business and special thanks for all of our team members! Our crew is dedicated to doing the job right every time, and we're happy to have you along for the ride. Take care out there, and let us know if you need anything else from us!

December 23, 2024

This was my first time visiting a service department and it was amazing. You hear horror stories but not with this dealership. Like seriously, everyone had a plesant personality and my service advisor kne More

by Old Lady in a Blue Honda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for taking the time to write this review! We're glad to hear that your first visit with our service crew went so great. Everyone is always dedicated to a job well done. Any time your car needs attention, just give us a call!

December 23, 2024

Mal servicio siempre hacen cosas sin consultar y le quitan cosas estoy decepcionado por el servicio estos últimos 3 servicio que he hecho a mi carro an sido pesimos More

by Mariamarcial0321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tristian Rivas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hi Maria, and thank you for sharing your feedback. We're sorry to hear about your recent visit with out service center and want to learn more about it. Please give our service center a call when you have a moment so we can discuss your experience further.

December 22, 2024

Just just just just just a a a a a a couple Clean and friendly More

by jdkrx@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Crines
Dec 23, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for taking the time to review us! Please let our team know what we can do to make your next visit a 5-star experience!