Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,710 Reviews
Call Service Center (817) 345-6175

2,710 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

Sort by
March 05, 2025

Service prices higher than David Mcdavid in a time when economy needs to be adhered to it’s not justifiable to pay higher than is necessary More

by godsentd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 05, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We will keep your feedback in mind about the cost of service. At our dealership, we exclusively use Honda parts for service and rely on our certified service technicians to perform a high level of service. If you would like to discuss this in further detail, please reach out to our Fixed Operations Manager, Richard Meneely at richard.meneely@normreeves.com. Thank you.

March 05, 2025

I love this dealership. Very professional. Showroom is nice and they have a great eatery. More

by jo.boswell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
Report | Print
Mar 06, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We love you, Jo! Our customers mean a lot to us so we want them to be happy. We appreciate the love and you sticking with us for the long haul. Please let us know what else we can do for you. Thank you!

March 04, 2025

Amazing customer service. Tristan is awesome as usual. The best. I’ll always come back as long as he is there! More

by Shaleidarenfroe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 05, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Guess we're keeping Tristan for the long haul, Shaleida! We're so happy that his service performance made such a difference. Thanks for letting us know, and make sure that you request him for next time!

March 04, 2025

They service was organized and prompt in completing the repair. They washed and vacuumed my car. I'm very satisfied. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 05, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that your car looks as good as it operates now, Joe! We appreciate you bringing it in for service. Remember that we also have service specials that can add extra value to whatever service is needed. Make sure that you check them out. Thanks so much!

March 04, 2025

The service advisors are always professional & courteous. They promote from within and do not appear to have a lot of turnover. More

by Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Garcia
Report | Print
Mar 05, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We value our service employees and value your review, Lee! We're glad that your service experience went so well. If you need anything else from us, please reach out. Thank you!

March 04, 2025

This dealer is all about customer service! I say an A+ from this Military Veteran. More

by Chief G.
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 05, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

It sounds like we make the grade for Honda service, Chief! We appreciate your positive review. Thanks also for your service to our country! If you're in the market for a new car in the future, we have a Military Appreciation program that you can consider.

March 04, 2025

I bring my Pilot here because the service is great. My service advisor, Anthony, is very good at explaining things and communicates as much as needed. Highly recommend him! More

by Landasm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harry Whitworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 05, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate you bringing your Honda Pilot in for service all the time! That's very flattering and especially for Anthony. We're pleased that he makes sure that you understand the service that your SUV needed and/or received. Thanks so much, and we'll see you next time!

March 03, 2025

Quick and easy service. Treated with respect and care. Mechanics in the service bay really know their stuff so I trust them with my vehicle More

by polycarpmogendi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harry Whitworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Raja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaylynne B
Report | Print
Mar 03, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

It's nice that our service team has been recognized for their expertise! This will give them a lot of pride to confidently perform service for all of our customers. Thanks for the praise, and we'll be here when you need us!

March 02, 2025

I got right into the service department and they finished the work on time. Thank you More

by joannacrow22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

That's what we like to hear, Joanna! Your time is precious, so service for your Honda shouldn't be too long. Thanks for hanging in there, and we hope to see you at a future appointment!

March 02, 2025

Good service people nice center but failed to make sure all my fluids were filled during a routine service despite checking it off on the paperwork. More

by L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate you bringing the matter of the fluid replacement for your Honda to our attention. We can address this with our service team so that we make sure that this important step is performed next time for you and other customers. If you'd like to bring your car back to add the necessary fluids, please give us a call or schedule another appointment online. Thank you!

1
2
3
...
271