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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,425 Reviews
Call Service Center (817) 345-6175

2,425 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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November 21, 2024

Tried to scam me out of 10k with fake repairs. Actual fix costed 1200$ instead of the 10k quoted. More

by ryanvandergriff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
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November 21, 2024

Zackery is one the best advisors! Always have a positive attitude and the best service ! More

by Ashley serna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zackery Frausto
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Nov 22, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We will have to pass on your compliments to Zackery about your satisfaction with your Honda service visit, Ashley! A positive attitude from our team is what we strive for, and we're glad that was what was delivered to you. Thanks for stopping by! Please let us know what else we can do for you.

November 21, 2024

Zackery is one of the best advisors ! Always have a positive attitude and good service More

by Ashley serna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zackery frausto
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Nov 22, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We will have to pass on your compliments to Zackery about your satisfaction with your Honda service visit, Ashley! A positive attitude from our team is what we strive for, and we're glad that was what was delivered to you. Thanks for stopping by! Please let us know what else we can do for you.

November 20, 2024

Dennis was great! He paid attention to my needs and went above and beyond to meet them! More

by luis.ornelas78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
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Nov 20, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That's what kind of service we strive to provide to our customers, Luis! We're happy that Dennis could go above and beyond to do so. Thank you, and we'll see you next time!

November 19, 2024

Amanda did a great job servicing my 2025 Civic Si. Was delivered on time and everyone was very professional. I’ve been getting service here since 1992. More

by clockworx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Fritts
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Nov 20, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Wow! We appreciate your loyalty to our dealership since 1992! That's quite a long time, and we will let Amanda know about your satisfaction with the servicing of your 2025 Honda Civic Si. Thank you, and we look forward to serving you for many years and miles to come!

November 18, 2024

Friendly staff, courteous and polite. Seam to enjoy their jobs. Makes me trust the dealership. More

by Curtsfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're so glad that your service visit for your Honda was so pleasant, Curt! Thanks for letting us know about your experience with Angel, and we look forward to working with you again.

November 18, 2024

Michael was very friendly and helpful, I will be using him as my service advisor from now on. The dealership itself is always spotless. More

by Palchavez97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Michael will be so pleased to see this review! Thanks for letting us know about your experience coming in for service for your Honda. We hope to serve you again!

November 17, 2024

Fast, courteous, helpful. The Uber service to and from the dealership was especially helpful. Service took less time than expected. More

by littlestephen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
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Nov 18, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that you could take advantage of the Uber service while you were getting your Honda taken care of, Stephen! Thanks for telling us about your experience, and we'll be happy to serve you again.

November 16, 2024

Nice service and friendly agent. The agent took the car and in an 1.5 hours I was able to return with the car. Happy with the service and service agent as well More

by poddar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
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Nov 18, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Sounds like a great service appointment for your Honda with only an hour and a half wait! Thanks for sharing, and we'll be happy to serve you again.

November 14, 2024

Convenient quick service, clean wait area, friendly and helpful employees, car delivered washed and clean. More

by tomntoni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're pleased that your service visit for your Honda had all the hallmarks of a quality service appointment, Tom and Toni! Thanks for trusting in us, and we hope to see you at your next appointment!

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