Norm Reeves Honda Superstore North Richland Hills - Service Center

Dennis helped me all the way through taking my car getting the recall fixed. He was very friendly and helpful. Always have good visits when I go to this Honda dealership. getting the recall fixed. He was very friendly and helpful. Always have good visits when I go to this Honda dealership. More

Great customer service and fast service. Communication is good as well. Thank you again for your great service Communication is good as well. Thank you again for your great service More

Tristan was excellent he's been helping me off n on since 2021 Love him!!!! I personally think he deserves a raise for all his hard work!!!! 2021 Love him!!!! I personally think he deserves a raise for all his hard work!!!! More

Very quick and knowledgeable workers! They are always kind and professional every time I interact with them. Super detailed reports with exact estimates help keep me knowledgeable and in They are always kind and professional every time I interact with them. Super detailed reports with exact estimates help keep me knowledgeable and in charge for my car decisions! More

I have had a good experience every time I take my car in for service for service More

They are very professional. They got me in and out very quickly with my service. They got me in and out very quickly with my service. More

Mr Tristan and the Service team at Norm Reeves Honda North Richland Hills were excellent. They even provided me a ride home while my Pilot was at their shop. They also did thorough inspections with c North Richland Hills were excellent. They even provided me a ride home while my Pilot was at their shop. They also did thorough inspections with comprehensive reports. My hats is off to Tristan and the team. Bravo! More

Mr Tristan and the Service team at Norm Reeves Honda North Richland Hills were excellent. They even provided me a ride home while my Pilot was at their shop. They also did thorough inspections with c North Richland Hills were excellent. They even provided me a ride home while my Pilot was at their shop. They also did thorough inspections with comprehensive reports. My hats is off to Tristan and the team. Bravo! More

Dealership was fine. It is this test string I have problem. My time is worth something. It is this test string I have problem. My time is worth something. More

I pulled in and was the only car in the bay so I pulled all the way up. The person at the desk was on his phone and never looked up. Another person saw me finished his smoke and walked inside. A third pers all the way up. The person at the desk was on his phone and never looked up. Another person saw me finished his smoke and walked inside. A third person walked away from the kiosk vaping and never acknowledged me. I waited a few minutes and finally rolled my window down and asked the person playing on their phone if I was just supposed to wait in my car. He looked at me and said has anyone helped you yet. I replied no. He put his phone up and asked why I was there. I told him I had an appointment for an oil change and he went to get a service advisor. The service advisor said it would be about an hour and I told him I would wait inside. After about an hour I received a text with several thousand dollars worth of things that apparently need to be done. No one ever bothered to come talk to me in person. It said a battery would be 60ish dollars so I asked them to do that. I then got a text that that was the wrong price and it would be several hundred dollars. Again... no human bothered to come talk to me. I wasn't sure what to do at this point so I texted just do the oil. After visiting with my husband I tried to text to do the oil and battery and was then notified my car was ready. Still no human contact. I went and asked my less than helpful Honda guy to please also do the battery. He seemed annoyed. A solid 2 hours after I arrived my only pleasant interaction was with the young man who checked me out. Not my service advisor. Overall the worst experience at Honda. More