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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,425 Reviews
Call Service Center (817) 345-6175

2,425 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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October 28, 2024

Local to me. I felt very welcomed at Norm Reeves Honda. My service advisor, Nicholas Billeaud was wonderful. Even the wait was worth the time. More

by YaYa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Lopez
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Oct 28, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're so happy that your service visit for your Honda was worth the wait, YaYa! We aim to make a comfortable environment for our customers, and we're pleased that Nicholas gave your car the service it deserved. Thanks for coming by, and we hope to see you again!

October 27, 2024

Michael Wright performed great customer service as usual. The service department is always fast and courteous. Norm Reeves dealership is always a nice place to visit while you get your car serviced. The café More

by Elmotownsend009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Roye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Woody Srimavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Weston King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Chipman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Randolph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvette Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Kirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that you've made yourself at home in the cafe while you wait for service, Elmo! Thanks for the compliments for our service team, especially Michael, and we're thrilled to service you again.

October 26, 2024

Very courteous and extremely quick. Overall I always have a wonderful experience when bringing my vehicles in for service! More

by Cmicknius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lindley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Issac Moya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Raja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Gerlikoviski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We value your loyalty to our service center, Cmicknius! We're pleased that you've always received quality service for your Honda. Thank you, and we look forward to serving you again!

October 26, 2024

My service advisor Nicholas was EXCELLENT! He kept me updated on the status of my service, and everything was done quickly. A very nice young man—I would definitely request him again. More

by rmsorgel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas, service advisor
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Oct 28, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

What a wonderful review, rmsorgel! We will be sure to let Nicholas know your thoughts, and we hope you return in the future. Thank you!

October 26, 2024

I like about this dealership is they treat customers right and it’s good dealership to buy car More

by Pilooaung
Recommend Dealer
Yes
Employees Worked With
Dennis
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Oct 28, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We value our customers and want them to get the treatment that they deserve, Pilooaung! We're glad that you experienced this and we look forward to your return. Thank you!

October 26, 2024

They are doing their business rather than thinking more about customer satisfaction, money and reliability More

by Ayrus
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dennis Williams
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Oct 28, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate the feedback on your Honda service visit, Ayrus. We'd like to learn more, so that we can resolve any issues you may have faced during your appointment. Please reach out to our General Manager, Richard Lennard, at richard.lennard@normreeves.com to discuss the issues in more detail. Thank you.

October 26, 2024

They wouldn't except but 1 coupon per visit, yet they sent 3. Why not allow usage of what they send. More

by Hlhosea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
William Daniel's
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Oct 28, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We understand your frustration about the coupon usage, and we'd like to clear up any miscommunication, Hlhosea. Since we value you as a customer, please reach out to our General Manager, Richard Lennard, richard.lennard@normreeves.com. Thank you.

October 26, 2024

Bought 2024 CRV hybrid. 11,000 miles and told me I had to spend $150.00 to change the differential fluid. I bought a maintenance package that should cover the cost. More

by Bc3357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel Flores
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We value your feedback on your service visit for your 2024 Honda CR-V Hybrid, Bc3357. Please reach out to our General Manager, Richard Lennard, at richard.lennard@normreeves.com to discuss Honda's recommendation to replace the break in differential fluid before 15K miles. Thank you.

October 26, 2024

Service was quick and efficient, very pleased with personnel.. There was no waiting for appointment. More

by acnavarro
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Thomas Crean
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Oct 28, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

No wait for your Honda service appointment sounds great, acnavarro! We're pleased that it was quick, and you felt comfortable with our staff. Thanks so much, and we hope to see you again!

October 25, 2024

Short wait for an oil change in a clean and comfortable environment. I liked the cookie. More

by Lhn727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We'll save a cookie for you, Lhn727! Thanks for the positive feedback on your oil change and the comfortable area you could wait in for your Honda. See you next time!

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