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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,618 Reviews

2,618 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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December 30, 2024

My experience with Norman Reas has always been well enough to keep me happy for a little bit but in the time of me purchasing my vehicle we had terrible rates terrible payments my only wishes that ever More

by M_Rodriguez_M26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lindley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Issac Moya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Raja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Gerlikoviski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that our team was able to help you get a great vehicle! Our Hondas are excellent choices for long-term driving, so your model will make for a great companion well into the future. We're here to help you with all of your service needs to make sure that happens! Call us any time and we'll be happy to see you in.

December 30, 2024

I like the service brother take too long to fix my truck the service side was nice it was good ella that take too long to follow my God thank you for everything and appreciate it I’ll see you soon More

by Angel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hi Angel, and thank you for stopping by! Every review helps us get better and better, and we appreciate you taking the time to rate us. If there is anything else we can assist with, just let us know!

December 29, 2024

Excellent service and completed replacement on a timely basis. Five stars rating for Eric Martinez. More

by 960AEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Martinez
Dec 30, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Eric is operating on another level, and it shows! Thank you for giving him and our service center a 5-star rating. It means a lot to know when we're doing things right!

December 28, 2024

The item that was recalled on my vehicle was replaced promptly and the service advisor kept me informed along the way More

by vcarson2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're glad to hear that our team was able to handle your recall smoothly! Let us know what else we can do to make your next visit a 5-star experience. We look forward to seeing you then!

December 28, 2024

Great service received with a comfortable waiting room/area. I feel like the recommendations are reasonable and not over the top. More

by Latkinsontx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zackary Frausto
Dec 30, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that our facility is up to par! Our team thanks you for choosing us for your Honda service needs. Before your next visit, be sure to check out our service specials online for another added bonus!

December 28, 2024

Second time visit this year and the service was as perfect as last time. Nick is really a great service advisor with patience and always thinking for the customer. More

by Jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Billeaud
Dec 30, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Nick's always at the top of his game, and we're glad to see that he's taking care of you and your car year-round! Call us any time you need assistance and we'll be glad to help. Drive safely until then!

Dec 30, 2024 -

Jason responded

Just did the oil change for my second car here and it was super smooth with Nick's help and came out quite fast even when the line was long. Very impressive service experience at this dealership and I will definitely come back for more maintenance jobs.

December 28, 2024

Our experience with this dealership was top notch. They were very prompt and helpful with our service issues More

by tlnewton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zackery Frausto
Dec 30, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Your review makes all our efforts worthwhile! Thanks for choosing us and see you next time.

December 27, 2024

Good inventory selection and friendly salespersons, plus a very good service department that care and value your time. The Bistro in the lobby always has something good cooking. More

by Gary_C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We like to think we have it all between our great selection, friendly team, and yes, even our bistro. We're glad you found everything was worthy of your 5 star rating! Swing by for a bite whenever you need service or have questions about your ride!

December 27, 2024

Always amazing experience. Employees are always ready to help. Customer going on 5 years now! More

by Destany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
Dec 30, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

hanks for trusting us with your automotive needs, Destany! We’re thrilled you had a great experience. Stop by again any time and we'll be happy to help!

December 26, 2024

My needs were addressed very professionally. Dennis also listened to my concerns and didn’t take it personally. More

by amytice3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
Dec 26, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Dennis puts on a masterclass every day, and we're glad you got to see it in action! Thank you for rating us 5 stars, Amy, and we hope to work with you again soon. Enjoy your next trip!

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