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Norm Reeves Honda Superstore North Richland Hills

North Richland Hills, TX

Overview
Employees
Reviews
Vehicles
4.6
4,056 Reviews
Norm Reeves Honda Is the Place to Go For Honda Drivers Near Dallas-Fort Worth Here at Norm Reeves Honda, we know that you can visit any number of dealerships when shopping for a new car. That's why we always make sure go above and beyond for our loyal customers throughout the DFW Metroplex including the cities of Dallas, Fort Worth, Irving, Lewisville, Grapevine, Weatherford and Arlington, Texas. Our Dallas-Fort Worth Suburb Honda Dealership offers low prices everyday. It's our world-class customer service that helps us earn your business time and again, while serving your driving needs! It all starts with our attractive selection of new Honda cars including Honda Accord, Pilot, Passport, Civic, CR-V, HR-V, Ridgeline, Fit, Odyssey and beyond! Take the wheel to see our new cars are defined by a stellar safety record, long-lasting dependability and unmatched quality. If you're driving on a budget, then take a look at a used car to save cash on your next car. Whatever your preference may be, you'll have no trouble finding an affordable car that brings joy to your daily drive!
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7551 NE Loop 820

North Richland Hills, TX

76180

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Showing 4,056 reviews

December 16, 2024

Came in for state inspection; car was done right away. I still received the multi-point inspections even just for a state inspection visit. Thank you! More

by Mrs. Randolph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That comes in handy that you received both types of inspections to make sure your Honda is up-to-date, Mrs. Randolph! We appreciate you trusting our team, and we hope to see you when you need service again. Thank you!

December 16, 2024

I had major rodent damage repaired. Excellent service and good coordination with my insurance company. More

by alindallas2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Williams
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Dec 16, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We can only imagine how horrifying the rodent damage to your car must have been! We're relieved that we could help you out and coordinate with your insurance company. Thanks for choosing us, and we'll be happy to support you with future service!

December 16, 2024

A few years ago we chose this location and we have been satisfied and grateful with the attention and service, the staff is very friendly! More

by Solaresjuanfra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Cazares
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Dec 16, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate you sticking with us for service! Thanks for putting your trust in our team, and please feel free to contact us when you're reading for another service appointment. Thank you!

December 16, 2024

Maintenance minder was not reset after work completed. Every time I bring my vehicle for some type of work there always seems to be a problem. The service advisor was top notch and the problem was not his More

by gjw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dennis Williams 5 star rating
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Dec 16, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate the feedback on your service visit for your Honda. The issues you experienced with your Maintenance Minder and other matters will need to be addressed with our service staff. Thank you for letting us know, and we hope to provide you a five-star experience in the future. Please contact our service department with any further questions.

December 16, 2024

Service was thoroughly completed when promised. Service advisor was attentive and kept me informed throughout the process. I’m extremely pleased.. More

by Jim Finn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hearing that you're satisfied with the service your Honda received makes us happy, Jim! That means we're going the extra mile and that's what we strive to provide. If you need anything else, please give us a ring! Thank you!

December 16, 2024

Excellent auto services and excellent customer service provided to me. Service performed in timely manner. More

by cbart2425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Our team is always happy to help! Efficiency and high-quality work are what we pride ourselves on. If there's ever anything else we can do to help, let us know!

December 14, 2024

Vehicle was brought in for noise with brakes. Brakes still making a crunching/knocking noise. More

by nicswt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elizabeth French
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're concerned to read that your brakes are continuing to make a disconcerting sound. Please contact our service department so that we can resolve this outstanding issue. Thank you.

December 14, 2024

When I initially purchased my new Honda Pilot, I wasn’t overly impressed with the sales staff. But the service staff has been awesome to work with. Any time I have had an issue, service has been able to More

by hkydad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Pitts
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Dec 16, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate you offering your input on both your car-buying experience when your purchased your Honda Pilot and your service experience. If you'd like to go into detail about your sales experience, we are all ears. As for service, we're pleased that you've been satisfied. Thanks so much, and we'll see you next time!

December 14, 2024

Service representative was friendly. The dealership looked clean. I did not like that the service rep suggested service that needed to be done but did not verify with carfax but only More

by Vinmac1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Your feedback helps us to make changes or confirm that we're on track for service! Thanks for providing it, and we will look into the issues you brought up, including the suggested service and issues with the car wash. We understand about the traffic, and hope that we can provide you with a five-star experience if you choose to return and brave the traffic. Thank you!

December 14, 2024

My service advisor Anthony Garcia was excellent. Anthony kept me informed on status of the repairs throughout the three days my car was in the shop and was able to clearly explain technical details More

by jack.a.davidson
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
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Dec 16, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Three days--we understand how that can be frustrating, but you sound like you were pleased with the service that your Honda received, Jack! We're happy that Anthony kept you in the loop and gave you an inside scoop about the service being rendered. Thanks for sticking with us and holding out for your car! We hope to see you at a future appointment, which you can schedule online.

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