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Norm Reeves Honda Superstore North Richland Hills

North Richland Hills, TX

Overview
Employees
Reviews
Vehicles
4.6
4,259 Reviews
Norm Reeves Honda Is the Place to Go For Honda Drivers Near Dallas-Fort Worth Here at Norm Reeves Honda, we know that you can visit any number of dealerships when shopping for a new car. That's why we always make sure go above and beyond for our loyal customers throughout the DFW Metroplex including the cities of Dallas, Fort Worth, Irving, Lewisville, Grapevine, Weatherford and Arlington, Texas. Our Dallas-Fort Worth Suburb Honda Dealership offers low prices everyday. It's our world-class customer service that helps us earn your business time and again, while serving your driving needs! It all starts with our attractive selection of new Honda cars including Honda Accord, Pilot, Passport, Civic, CR-V, HR-V, Ridgeline, Fit, Odyssey and beyond! Take the wheel to see our new cars are defined by a stellar safety record, long-lasting dependability and unmatched quality. If you're driving on a budget, then take a look at a used car to save cash on your next car. Whatever your preference may be, you'll have no trouble finding an affordable car that brings joy to your daily drive!
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7551 NE Loop 820

North Richland Hills, TX

76180

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Showing 4,259 reviews

February 11, 2025

Lacking customer service response and updates in the service department. Otherwise good service work done. More

by 93CB7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Wright
3.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard in service department
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Feb 12, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We pride ourselves on consistent communication and understand how frustrating it is that you did not receive that type of attention. We appreciate you bringing this up, and we will discuss this with our service team to provide you with a five-star experience next time. Otherwise, thanks so much for the thumbs-up on your service experience . If you have any other questions, please reach out to our Fixed Operations Manager, Richard Meneely, at richard.meneely@normreeves.com. Thank you.

February 11, 2025

Yvette was very thorough and answered all our questions. Very competent and patient when we had questions. More

by Bill
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hoch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvette Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Congratulations on your new Honda, Bill! It sounds like you felt well-informed and ready to take the plunge into ownership. We appreciate the compliments for Yvette. If you decide you'd like to add accessories, please let us know. Thank you!

February 10, 2025

I have purchased three vehicles here and had them serviced here as well. Great service each time I visit. More

by rbrebarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Crean
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Feb 10, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Your loyalty means so much to us! We're like a family here, and we appreciate you returning to us for both sales and service. What's next? We'd love to know and will be happy to know what we can do for you. Thank you!

February 10, 2025

Great experience. Wish I’d bought my Honda here. Unfortunately my originating dealer will not get back to me with my warranty information. More

by Lacycarroll2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Raja
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We're sorry to read that, Lacy! Please let us know if we can do anything to help you in retrieving your warranty information. Thanks for the praise on your service visit, and we look forward to working with you again!

February 10, 2025

Anthony was very helpful and went above and beyond! I made an appointment to get a tire replaced. The tire was never ordered and Anthony made sure to put a rush on it and was delivered and replaced in More

by a.dickinsin05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony in service
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Feb 11, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your patience in getting your tire replaced! We're glad that Anthony could rush the tire order and get it for your car in only two hours. Hopefully, you're enjoying riding around with a new set of wheels. Thank you, and please let us know what else we can do for you!

February 10, 2025

Poor communication. Had vehicle from Friday to wed & said it was a bad fuse. Unacceptablr More

by MLBDDAD
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Garcia
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Feb 11, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your feedback on the lack of communication and delays regarding the service diagnosis of your Honda. Since we value you as a customer, please reach out to our Fixed Operations Manager, Richard Meneely, at richard.meneely@normreeves.com to express your concerns. Thank you.

February 10, 2025

The dealership was very clean and accommodating for its customers. Kept me well informed about my vehicle. More

by bakere88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

It sounds like you had a very satisfying service visit for your Honda! Our goal is to make you feel comfortable and well-informed about your vehicle's needs. We're glad that we could deliver that type of service to you. Next time, be sure to review our service specials before you visit us again. Thank you!

February 09, 2025

Eficiencia, amabilidad, rapidez, explican con mucha presión, muy agradecida con todos desde el mecánico hasta el personal de servicio gracias More

by hernandez.jh.93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lindley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Issac Moya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Raja
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

¡Parece que cubrimos todo lo necesario para una visita de servicio exitosa para tu Honda! Agradecemos que nos lo hayas hecho saber, y estamos aquí para cuando necesites servicio nuevamente. ¡Gracias y no dudes en programar tu próxima cita en línea!

February 08, 2025

The service department has improved so much through the years. The Advisors really take the time to explain everything with your car. I’ve never felt pushed to do anything unnecessary. I feel Zackary has d More

by Krod87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weston King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zackary Frausto
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Feb 10, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Knowing that our service department has improved makes us so happy! We want our customers to feel satisfied after a service visit and Zackary is a big part of that. Thanks for letting us know, and we're happy to explain the services your car needs any time!

February 08, 2025

My service advisor Tristan Rivas is very knowledgeable and informative of what my vehicle needs and goes above and beyond to get it done. Would recommend any customer to him to get their vehicles serviced More

by jclopez00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate you recommending our service center, especially Tristan! We're happy to hear it and encourage you to request Tristan the next time you visit. Thanks so much for coming by!

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