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Norm Reeves Honda Superstore - Huntington - Service Center

Huntington Beach, CA

4.7
1,393 Reviews
Call Service Center (800) 306-6472

1,393 Reviews of Norm Reeves Honda Superstore - Huntington - Service Center

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December 19, 2024

It was good except that I didn’t receive a call that my car is ready until I made a call although on the website it was not reflected on the website. More

by minaawney4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Viviana Saenz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for your feedback! We’re glad you had a positive experience overall, and we apologize for the delay in notifying you about your car being ready. Your input helps us improve, and we look forward to providing you with a 5-star experience next time.

December 19, 2024

Always helpful, courteous, respectful, detail oriented, understanding and never pushy, excellent service team! I know my car is in good hands when it’s here. More

by Kcyujung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivette Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Viviana Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Lagos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

Norm Reeves Honda Superstore - Huntington responded

What a wonderful review—thank you! Knowing you feel your car is in great hands means the world to us. Our team strives to provide helpful, respectful, and detailed service every time. We look forward to welcoming you back for your next visit!

December 19, 2024

Ivette is the best service ever! Always on top of everything, excellent follow up and customer service. More

by Pennytrotz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Olive
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catherine Schlueter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elias Ponce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tech Tang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivette Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Viviana Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Penny, we're happy to hear these kind words for Ivette! She'll be glad to hear this. We appreciate you and look forward to being your go-to destination for service.

December 17, 2024

Always have the best and fair service here. The service team is great! Benito Torres has been an excellent service advisor for me for the past 24 years. We are on out 4th Honda, because of him More

by Yostamps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier Torres (mechanic)
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Dec 17, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Wow, thank you for sharing such kind words about our team, and for being a loyal part of our Honda family for 24 years! We’re thrilled to hear that Benito and Javier have provided you with exceptional service and care for so many years. It’s customers like you who make what we do so rewarding. Congratulations on your 4th Honda, and we look forward to continuing to serve you for many more years and Hondas to come!

December 17, 2024

I spent a lot of money and the problem with my car wasn’t fixed. More

by Neildonovanryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clayton Einck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Neil, we’re sorry to hear that your recent service visit didn’t meet your expectations. We’d like to discuss this issue with you and resolve it to your satisfaction. Please contact our Service Manager, Catherine Schuleter, at catherine.schlueter@normreeves.com or (714) 842-5431. Thank you.

December 16, 2024

Being coming to this dealership for service for over 4 years. Very satisfied and will return More

by Printconsult1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Einck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Norm Reeves Honda Superstore - Huntington responded

We appreciate your loyalty of more than four years! Thanks for bringing your Honda in for service, and feel free to spread the news with your friends and family. See you soon, and here's to another four years and more!

December 16, 2024

Professional and always willing to assist! Benito gives the best service possible! I continue to go since I have been a Honda person for over 40 years! More

by Joannfanto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Norm Reeves Honda Superstore - Huntington responded

You're as much of a Honda expert as we hope to be, Joann! Forty years is amazing! Thanks for the positive feedback on Benito, and we're happy that you've been satisfied with our service. Will we see you for another 40 years?! We hope so!

December 15, 2024

Benito is a great service advisor. He gives an all around great experience. He keeps me updated with my car’s progress and lets me know what my car needs. Highly recommend to my friend More

by Ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Benito always demonstrates the type of service that we want all our customers to have, Ashley! Thanks for sharing your experience with him and how he keeps you updated. We welcome your friends to stop by for service and can't wait to see you again!

December 14, 2024

Lots of communication. Sometimes too much not related to the vehicle service. Service was completed quickly and service advisor was much appreciated! More

by Johngaley
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Viviana Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Sounds great, John! We're glad that you feel well-informed about the service that you're getting for your Honda. Remember to check out our service specials for even more savings. Thanks so much!

December 11, 2024

Viviana explained all of the work very clearly. She let me know which repairs weren’t safety related. More

by Lynnhoffman2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivette Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Viviana Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2024 -

Norm Reeves Honda Superstore - Huntington responded

That's helpful to know that Viviana explained what work needed to be done on your Honda, Lynn! We understand that being aware of the repairs will bring you peace of mind and let you know what's next on the table. Thank you for bringing you car in, and we can't wait to help you again!

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