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Norm Reeves Honda Superstore - Huntington - Service Center

Huntington Beach, CA

4.7
1,393 Reviews

1,393 Reviews of Norm Reeves Honda Superstore - Huntington - Service Center

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November 03, 2023

Good attitude and good customer service. And a good Clean the place And they have fresh coffee all the time More

by Jose Aviles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivette Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for your positive feedback! We're pleased to hear about our good attitude, customer service, and clean facility. We're here to provide a great experience for our customers, and we're glad you noticed. Enjoy the fresh coffee, and we look forward to serving you again.

November 03, 2023

It took over 18 months for part delivery. The dealer did a good job fixing the car. They was an issue but they did the right thing and fixed the issue. More

by Trungle2You
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tech Tang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivette Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Norm Reeves Honda Superstore - Huntington responded

We apologize for the extended wait time for the part delivery but are pleased to hear that we were able to fix the car to your satisfaction and address the issue promptly. Your feedback helps us improve, and we appreciate your patience and understanding.

November 03, 2023

Very happy with the service performed they know what they are doing at this dealership My service advisor Viviana is great always takes good care of my issues More

by Miketreantos53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Viviana Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for your positive feedback! We're thrilled to hear that you're very happy with the service performed and that Viviana, your service advisor, takes good care of your concerns. Your satisfaction is our priority, and we look forward to continuing to provide excellent service for your automotive needs.

November 03, 2023

Sent before. Viviana gives extra care to customers and their cars. She is amazing. The car was there for the day but she kept me informed of what was going on. Sh More

by Matlocksrus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Viviana Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for your kind words about Viviana! We're delighted to hear that she provided you with extra care and excellent service. Your satisfaction is our priority, and we appreciate your feedback. We look forward to serving you again in the future.

November 03, 2023

Excellent service! We love Norm Reeves Honda! Honest & reliable! They are always in time !Thank you More

by Rford418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine Schlueter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Einck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivette Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Viviana Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Lagos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Murguia
Nov 06, 2023 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for your kind words! We're thrilled to hear that you love Norm Reeves Honda and appreciate our honest and reliable service. Your satisfaction is our priority, and we look forward to serving you again in the future. Thank you for choosing us!

September 13, 2023

Bruh, these guys don’t know a dang thing about customer service and lost a lifelong Honda family with their bumbling processes. We brought our CRV in for service. They told us that it needed a specific More

by Tremortime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Other Employees : Tony Lagos. Jason assistant manager
Sep 15, 2023 -

Norm Reeves Honda Superstore - Huntington responded

Hello, I apologize for the frustrating experience you had with our dealership. Your feedback is important, and we're sorry you did not receive the service we aim to provide. If you would like to discuss this matter please reach out to me at 714-861-4200. Thank you. -Paul Conant

March 17, 2022

The service is great! John Le was great! Provided detailed service. Very knowledgable and knows how to solve all my questions. I would highly recommend him to any of my fr More

by louisxlau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Le
Mar 18, 2022 -

Norm Reeves Honda Superstore - Huntington responded

We are very happy to have provided you with such a positive experience, Louis! If you have any further questions, please give us a call. We're always happy to help!

May 12, 2021

John Le was helping me with my car services for oil change, AC fix and tires. He's very friendly and helpful. 10 out of 10. I recommend this place, specially John More

by bunmeo1997an
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Le
March 25, 2021

Service was courteous and efficient. Person helping with service was knowledgeable and friendly. Got my vehicle back in a reasonable amount of time. Overall great first time service experience. More

by jp
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Colleen Delbonifro
November 17, 2020

I have been a satisfied customer with Norm Reeves for several years. I have complete confidence with the Sales and Service. Would not consider another Dealer More

by jmartin18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benito