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National Dodge Chrysler Jeep Ram
Jacksonville, NC
821 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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821 Reviews of National Dodge Chrysler Jeep Ram
August 10, 2018
Great quick service Great people fast service, Darrell helped service my vehicle in a very timely manner, great with communicating, the whole business as a whole is extre Great people fast service, Darrell helped service my vehicle in a very timely manner, great with communicating, the whole business as a whole is extremely respectful and helpful More
by 392scatcat
Employees Worked With
Hunter, Darrell Graham
August 09, 2018
Dropped the ball on the warranty service. I had to give them one star as it won't allow you to continue without selecting something. I dropped my vehicle off to have a replacement key made f I had to give them one star as it won't allow you to continue without selecting something. I dropped my vehicle off to have a replacement key made for my 2013 Dodge Challenger. the key was lost during a family outing at the beach and the warranty I had covered a replacement key within 5 years or 100K miles. I had about two weeks left to take advantage of the warranty so I expected no problems. i contacted the warranty company first to make the claim and ensure I could take it to the dealer. They approved the work. The dealer said it would only take about 45 minutes to create the key and finish the work. on the date of my appointment I brought the car to the dealer and waited as it should have taken less than two hours total. After three hours the service tech came and said they needed to run the car for 45 minutes in idle so the computer would allow then to read the key signature. i asked why it took so long to get to this point because they were asking my permission to run the car in idle for so long. they said they could not find the key at first and then it took them a couple hours to figure out that the computer needed to run for that long to reset the computer to be able to sync the new key. keep in mind that I made the appointment about two weeks earlier. When I went to check out the cashier wanted me to pay for the key. I said check again as it is a warranty service. I ended up having to talk to the Manager to get a copy of the warranty that signed five years ago when I bought the car. this is something that they said they could do. I gave them the claim number and phone number of the warranty company when I made the appointment. When I tried to use the key the next morning it would not work. when they got it back they took two more hours to figure out that the sync did not take. additionally, I discovered they did not provide an emergency key with the fob. They told me I had to pay for the emergency key and I discussed it with them to discover why it was not part of the "key" that is under warranty. When I called the warranty company, After I got home they said the dealer did not provide the emergency key part number when they quoted the parts to them. By this time it was past the deadline date for the warranty and I could not get reimbursed for the emergency key. It was not cheap. I am trying to decide if I want to pursue this further and get the dealer to eat the cost. the failure was on the dealer for not providing the full parts list to the warranty company. my failure was to assume the dealer knew what parts they needed to order. If they had provided the full parts list the emergency key would have been paid for under the warranty. In this instance I am not happy. I hope someone from the dealer reads this and seeks me out to make this right. More
by Memnoch
Employees Worked With
Darrell Graham
August 08, 2018
Darrell Graham in service department Mr. Graham was outstanding, awesome customer service, and got my truck in and out in a awesome timely manner. I will recommend anyone to see Mr. Graha Mr. Graham was outstanding, awesome customer service, and got my truck in and out in a awesome timely manner. I will recommend anyone to see Mr. Graham in Dodge service department. More
by Horton3522
Employees Worked With
Darrell Graham
August 07, 2018
Awesome Best customer service in the servic department. Darrell graham takes time to know his customers. He always greets me by my last name. Customer servi Best customer service in the servic department. Darrell graham takes time to know his customers. He always greets me by my last name. Customer service is awesome. More
by Harris808
Employees Worked With
Darrell Graham
August 05, 2018
Great service Two thumbs up...great experience. I would recommend them to anyone looking for a new vehicle. I love my new jeep! Thanks to all you guys! Two thumbs up...great experience. I would recommend them to anyone looking for a new vehicle. I love my new jeep! Thanks to all you guys! More
by Jeepgurl812
Employees Worked With
Bruce Wright, Lorenzo McNeal
August 04, 2018
Repair Darrell was very knowledgeable, got the part quickly, and the repairs were completed the next day. He was personable, explaining what need to be done Darrell was very knowledgeable, got the part quickly, and the repairs were completed the next day. He was personable, explaining what need to be done to complete the repairs. More
by Polevault123
Employees Worked With
Darrell Graham
August 04, 2018
Professional and Fast, Quality Service Service Advisor Darrell Graham was very professional and helpful. He assisted me taking care of multiple issues with my vehicle at no additional cost Service Advisor Darrell Graham was very professional and helpful. He assisted me taking care of multiple issues with my vehicle at no additional cost or time. More
by JourneyRT15
Employees Worked With
Darrell Graham
August 03, 2018
Outstanding Anytime I need service done, Darrell was the go to guy! He gets things done QUICKLY, EFFICIANTLY and COMMUNICATES well with his customers! As soon as Anytime I need service done, Darrell was the go to guy! He gets things done QUICKLY, EFFICIANTLY and COMMUNICATES well with his customers! As soon as I pulled up, he's there to greet me (Mr Bull), when I explained what is going on with my car, right away he has a gut feeling he knows what the problem is. He is very professional he he explained the problem and let's you know how long the job is going to be. I really appreciated Darrell Graham. We need more Service Advisor like him. Thank you Darrell More
by cbs
Employees Worked With
Darrell Graham
August 01, 2018
Surprisingly outstanding experience! I have purchased VERY many vehicles over my short 20years of driving experience and I was expecting the local dealers to give sub-standard service, ba I have purchased VERY many vehicles over my short 20years of driving experience and I was expecting the local dealers to give sub-standard service, based solely on word of mouth from the internet, like social media books and spaces... My sales associate was friendly and made my experience probably one of the best I have had at a dealership yet. I'm not sure everyone will have the same experience that I had but based on my personal experience with National, I would definitely recommend them to my friends. I recently purchased a Nissan Titan from a dealer a few cities away to try to avoid the local dealers and now I'm kicking myself. Now I have to travel over an hour to have my Titan serviced and the sales experience wasn't even as good as my experience at National was. More
by Kevin759
Employees Worked With
Demetries Sarmieto, David Burford
August 01, 2018
Worked to get a deal done Walter and the manager really worked hard to get a good deal done. Was confident that we could get a better deal at a larger dealership but was proven Walter and the manager really worked hard to get a good deal done. Was confident that we could get a better deal at a larger dealership but was proven wrong. Great job and we love the Jeep! More
by Lenny
Employees Worked With
Walter Winston
