National Dodge Chrysler Jeep Ram

Awesome The workers are very professional and they don't push on you to purchase a vehicle right then and there. This really makes the costumer feel at ease w The workers are very professional and they don't push on you to purchase a vehicle right then and there. This really makes the costumer feel at ease while shopping. More

Bought truck I had Bob he was great. Love the truck thanks for everything have a blessed one.ill ne sure to suggest Bob to buy from. I had Bob he was great. Love the truck thanks for everything have a blessed one.ill ne sure to suggest Bob to buy from. More

Shopping made easy Betty made the entire shopping experience very easy. She was attentive to my needs and desires and did not try to upsell. The entire staff was friendl Betty made the entire shopping experience very easy. She was attentive to my needs and desires and did not try to upsell. The entire staff was friendly and cordial. More

Worst salesman I’ve spoken to. Spoke with bob I think, he didn’t stop long enough for me to really understand him. I’ve been shopping around for a JL. He didn’t even offer to show m Spoke with bob I think, he didn’t stop long enough for me to really understand him. I’ve been shopping around for a JL. He didn’t even offer to show me a Jeep just kept walking. Maybe because I’m young? Not sure. Won’t be back that’s for sure. What a joke. More

Full Customer Service Satisfaction Guaranteed I have a Dodge Journey, that always need a lil change, this particular dealer makes sure all service other rendered are exceptional. Thanks A Bunch. I have a Dodge Journey, that always need a lil change, this particular dealer makes sure all service other rendered are exceptional. Thanks A Bunch. More

Friendly, knowledgeable, helpfull staff One of the smoothest and best car purchases my wife and I ever made. Matt our salesperson and Chris (sales manager) were both great meeting our goals One of the smoothest and best car purchases my wife and I ever made. Matt our salesperson and Chris (sales manager) were both great meeting our goals and budget. Timely transaction from start to finish. Keep up the GREAT work More

Customer Service is Non-Existent I purchased a Jeep Grand Cherokee a few days ago from this dealership. I have worked in the business my entire life and my family owned a Chrysler dea I purchased a Jeep Grand Cherokee a few days ago from this dealership. I have worked in the business my entire life and my family owned a Chrysler dealership in NJ for over 50 years. So I have quite a bit of experience purchasing vehicles. Upon my arrival, I was greeted by salesman Bob, i asked him where I could find the vehicle I was interested in. He said it was probably across the street at their used lot. I could walk over there and see for myself (so i was told). I then asked if he could find out if that was the case because it was advertised on THEIR website, not the used car stores website. I test drive another after asking him if we could just drive that over there. We pulled around the building and found the car I was looking for. It hadn’t been through detail or the shop because it had just arrived. I looked at it from the outside, but Bob never offered to get the keys for me to take a look at it or drive it. I knew all the options and didn’t feel it was absolutely necessary to look at it inside or drive it. I was more worried about the pricing. So we went inside to run the numbers. I went back and forth with Bob and his Used Car manager. Instead of coming over to introduce himself, he wrote on pieces of paper the “deal.” Never once did I meet him. That was such a turn off. You’re valuing my trade and letting me know the price of the vehicle I’m purchasing. And never once did I meet this person. It was so impersonal. Once we had agreed on values and prices, I wanted to know the finance rate. I was passed off to the finance manager who then brought me into his office, shut the door and tried to give me a ridiculous rate. I asked him for the BUY RATE. Once he told me, I let him know I would not be purchasing the vehicle at that rate and then promptly left. I felt as a woman, they were trying to intimidate me. There are two ways for a dealer to make money on the sale of a vehicle, which I respect. Everyone has to make money or you wouldn’t have employees or a business. But I was paying full list price for the vehicle. So I expected to save some money in the long term on the rate. As I left, the finance manager said he was “goin to see what he could do” regarding the rate. I HAD TO CALL BACK THE NEXT DAY TO FIND OUT WHAT THE RATE WAS! I don’t think they really wanted to sell me the car, because they knew they couldn’t rip me off. He told me he could “get me to my payment” but still didn’t know the rate. Seriously? I didn’t find out my rate until I was back in his office to sign paperwork. That is ridiculous. Upon arrival to take delivery of the vehicle, the window tint had been scraped off, the car was filthy and the paperwork was not ready. In my experience, If you have a customer delivery and you have over 24 hours notice, you should be prepared. My salesman came in on his day off, which I do appreciate, just to be there for the delivery. I was told that it took so long to scrape the tint off, they didn’t have time to detail it. I didn’t want the tint scraped off, but to pass inspection, it was necessary. But no phone call? Had to wait for the paperwork to be prepared, this all should’ve been done! Their detail dept closes at 5pm, so I had to bring my vehicle back a different day and drop it off to be detailed. It was very inconvenient. I will say, Bob was a decent sales man. I am not used to the Southern lifestyle of no sense of urgency. The finance manager was polite. But there just didn’t seem to be any sense of customer appreciation or customer service! I’ve never seen a detail department be closed at 5pm. And they put $10 worth of gas in the vehicle. Enough to get me home. I spent $26,000 at your dealership and I can’t even get a tank of gas???? I just say that BRANDON in service is great to work with. I’ve worked with him on several occasions and he truly cares about customer satisfaction. If this dealership didn’t have the EXACT vehicle I wanted, 75th anniversary editions are hard to come by, I would’ve wAlked our in the first ten minutes. More

Worst experience ever My husband and I went to purchase a vehicle on Saturday. When we went on Monday to sign the papers my husband mentioned a noise when turning the wheel My husband and I went to purchase a vehicle on Saturday. When we went on Monday to sign the papers my husband mentioned a noise when turning the wheel. They took the car and gave us a rental. That was Monday. We were told they would look at it first thing Tuesday morning. No one called to update us, we had to call them. Today my husband gets a texts message saying the parts are on order, not saying what the parts are. This is beyond unsatisfactory. More

Great Job Great Team! Fastest I have ever bought a vehicle. Reginald and Jerry did a excellent job and were extremely helpful throughout the process. Thank You Great Team! Fastest I have ever bought a vehicle. Reginald and Jerry did a excellent job and were extremely helpful throughout the process. Thank You to both of you. More

Great sales and service! Thank you to Chris and Tommy for helping me get a fantastic deal on my brand new Jeep Renegade. This is my second vehicle purchase from National Dodge Thank you to Chris and Tommy for helping me get a fantastic deal on my brand new Jeep Renegade. This is my second vehicle purchase from National Dodge in Jacksonville and would highly recommend anyone looking for a vehicle to start here first. More