National Dodge Chrysler Jeep Ram

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience at National Automotive Group, and for highlighting Jerome's exceptional service as a sales representative. We are thrilled to hear that he provided you with a phenomenal car-buying experience. Jerome and the entire team at our dealership strive to exceed our customers' expectations, and your recommendation means a lot to us. We appreciate your trust in National Automotive Group and look forward to serving you in the future. If there's anything else you need or any specific feedback you'd like to share, please feel free to reach out. Safe travels in your new vehicle, and thank you for choosing us!

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with our service advisor. We are delighted to hear that our team was able to provide you with a quick and efficient check-in and check-out process, even ahead of schedule. At National Automotive Group, we strive to prioritize customer satisfaction, and your feedback is a testament to our commitment to excellence. We appreciate your trust in our services, and we look forward to continuing to meet and exceed your expectations in the future. If you have any further comments or suggestions, please feel free to reach out. Safe travels, and thank you for choosing National Automotive Group for your automotive needs.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback with us. We sincerely apologize for the extended wait and any inconvenience you experienced during your recent visit to our service center. We appreciate your constructive comments and would like to assure you that we take them seriously as we continually strive to improve our services. We are pleased to hear that you found our service managers to be kind, but we regret that the speed of our service did not meet your expectations. Your concerns about the communication process and the delay in completing the headlight replacement have been noted, and we are actively addressing these issues with our team to enhance the overall customer experience. In the future, we are committed to improving our communication protocols and ensuring that our customers are kept informed about the progress of their vehicle repairs. Please accept our sincere apologies for any frustration caused, and we would welcome the opportunity to make it right. If you have any further comments or suggestions, please feel free to reach out. We value your input and look forward to serving you better in the future. Thank you for choosing National Automotive Group.

National Dodge Chrysler Jeep Ram responded

Thank you for your fantastic review! We're thrilled to hear that you experienced excellent service and professionalism from our team, including Harry Brown, Chris Hines, and Axel. Providing top-notch service is our priority, and we're delighted to know that our team treated you right throughout your experience. Your feedback means a lot to us, and we truly appreciate your recognition of our efforts. If you ever need further assistance or have any questions, feel free to reach out. We look forward to serving you again in the future. Thanks again for choosing us!

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your feedback regarding your recent experience with our service. We sincerely apologize for any inconvenience caused and appreciate your bringing this matter to our attention. We are sorry to hear about your concerns regarding pricing and the foreign debris left in the engine compartment. Please be assured that we take these issues seriously, and we are investigating the matter to ensure such incidents do not occur in the future. In regards to pricing, we understand your perspective, and we want to emphasize that our service and parts costs are competitive with the market standards. We continuously review and adjust our pricing to provide fair value for the quality of service and genuine parts that we offer. We truly value your business, and your feedback helps us improve our services. If there's anything specific you would like to discuss further or if you have additional concerns, please feel free to contact us directly. Thank you for bringing this to our attention, and we appreciate your understanding.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with Trisha at our dealership. We're thrilled to hear that she provided you with awesome and professional service, ensuring that everything was attended to and delivering excellent customer service. It's wonderful to know that your first experience at our dealership was a positive one. We'll make sure to pass along your appreciation to Trisha for a job well done. If you ever have any more needs or if there's anything else we can assist you with, please feel free to reach out. We value your trust in our dealership and look forward to serving you again in the future. Thank you once again for choosing us!

National Dodge Chrysler Jeep Ram responded

We appreciate you sharing your experience with us, and we're genuinely sorry to hear that your recent visit did not meet your expectations. We take customer feedback seriously, and we apologize for any inconvenience you may have experienced. Your concerns about the overall atmosphere, the effectiveness of the repair, and the customer service you received are noted. We understand the importance of clear communication, gratitude, and follow-up, and we apologize if we fell short in these areas. To address the issue with the repair, we would like to investigate further to understand the nature of the problem and find a satisfactory resolution for you. Please contact our service department at (910)347-3777 so we can discuss the situation and work towards a solution. We value your business, and it's important to us that our customers feel satisfied with their experience. Your feedback helps us identify areas for improvement, and we are committed to making the necessary changes to enhance our services. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with our service department. We're thrilled to hear that you found our team to be first class and professional. Delivering timely and efficient service is a top priority for us, and we're pleased to know that we met your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust in our services and look forward to serving you again in the future.

National Dodge Chrysler Jeep Ram responded

We are sincerely grateful for your thoughtful review of National Automotive Group! Your positive feedback brings immense joy to our team, and we are thrilled to know that you have consistently had great experiences with us. It's wonderful to hear that our service advisors have been helpful and that you've never encountered any issues. Providing exceptional service and ensuring our customers' satisfaction is our top priority, and your review reinforces that we are on the right track. Your trust in National Automotive Group means the world to us, and we look forward to continuing to meet and exceed your expectations. If there's anything specific you'd like to share or if you have any suggestions for improvement, please feel free to reach out to us. Thank you once again for choosing National Automotive Group, and we can't wait to serve you again in the future!

National Dodge Chrysler Jeep Ram responded

We would like to express our sincere gratitude for your positive review of National Automotive Group! We are thrilled to hear that you had a fantastic experience with our very friendly staff and that we were able to work out a great deal on your new Ram. Our team takes pride in providing excellent customer service, and it's heartening to know that our salesperson went the extra mile to ensure your satisfaction. Creating a positive and memorable experience for our customers is at the core of what we do, and we are delighted that we could meet your expectations. If there are any specific details about your experience that stood out or if you have any further feedback, we would love to hear more. Your insights help us continually improve and deliver exceptional service. Thank you once again for choosing National Automotive Group. We look forward to serving you in the future and wish you many enjoyable miles in your new Ram!