National Dodge Chrysler Jeep Ram

National Dodge Chrysler Jeep Ram responded

We appreciate you taking the time to provide feedback on your recent experience at National Automotive Group. We sincerely apologize for any inconvenience you may have experienced with the service for your 2014 Ram 1500. Your detailed account is concerning, and we want to assure you that we take customer feedback seriously. We have investigated the matter, and it appears there might have been some miscommunication during the diagnostic process. We apologize for any frustration this may have caused. In response to your concerns about the inaccurate diagnostic and unnecessary repairs, we have looked into the situation. Our service advisor, Green, has rectified the situation by refunding your diagnostic fees. We acknowledge that the communication regarding your concerns could have been handled better, and we're actively working to improve our processes to prevent such instances in the future. Regarding the missing fuse and the issue with the Active Grille Shutter, our he had applied direct power to the Active grille shudder and it was not working properly and needed replacement, which may have caused confusion during the diagnostic. When applying direct power to the shudder the fuse is bypassed so it doesn’t matter if it is there or not. We appreciate your clarification on this matter. While we cannot definitively confirm whether the diagnostic was improper, we do recognize that proper communication is crucial, and we apologize for any oversight. We want to assure you that your feedback is invaluable, and we are committed to addressing and improving our services based on your experience. If you have any further concerns or if there's anything else we can do to make things right, please do not hesitate to reach out to us directly. Thank you for bringing this to our attention, and we appreciate your understanding.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with National Automotive Group! We are thrilled to hear that you are always pleased with the service provided by our dedicated staff. Our team takes pride in being friendly, helpful, and knowledgeable to ensure that your automotive needs are met with the highest standards. Your kind words serve as motivation for us to continue delivering exceptional service to all our customers. We appreciate your trust in National Automotive Group, and we look forward to serving you for many more years to come. If you have any further feedback or if there's anything specific you'd like to share, please feel free to reach out. We value your input and strive to continuously improve our services. Thank you once again for choosing National Automotive Group.

National Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our support staff to be excellent and that our waiting area left a positive impression on you. Providing a comfortable and enjoyable environment for our customers is a top priority for us. We are also delighted to learn that your issue was addressed quickly and professionally. Customer satisfaction is at the core of our values, and it's rewarding to know that our team delivered on that front for you. If there's anything more we can do for you or if you have any suggestions for improvement, please don't hesitate to reach out. We truly appreciate your business and look forward to serving you again in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with National Automotive Group! We're delighted to hear that we could promptly assist you, even without an appointment, and efficiently address the issue with the bolt in your tire. It's great to know that your tires were still under warranty, and we were able to provide a quick and effective solution with a patch within an hour. Customer satisfaction is our top priority, and we appreciate your trust in National Automotive Group. If there's anything more we can do for you or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback regarding your recent service experience at National Automotive Group. We sincerely appreciate your honest review and want to express our gratitude for your patience throughout the process. We apologize for any inconvenience caused by the miscommunication regarding the brake pedal replacement and the scheduling challenges you faced. Your experience is important to us, and we're committed to learning from it to improve our services. We're glad to hear that the service was eventually completed to your satisfaction, and your Jeep is now in great condition. We have taken note of your concerns and will be addressing them internally to ensure a smoother process for future appointments. If there's anything else we can do for you or if you have further feedback, please feel free to reach out. Your insights are invaluable in helping us enhance our customer experience. Thank you for choosing National Automotive Group, and we appreciate your understanding.

National Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time to share your positive experience with our service team at National Automotive Group! We are delighted to hear that you found our service quick, reliable, and the team to be exceptional. Our Service Writers and mechanics take great pride in delivering outstanding service, and it's always rewarding to know that their efforts are recognized. We strive to go above and beyond to ensure our customers feel supported and valued. Your encouraging words inspire us to continue providing top-notch service, and we're grateful for your trust in National Automotive Group. If there's anything more we can do for you or if you have any suggestions for improvement, please feel free to reach out. Thank you again for choosing National Automotive Group. We look forward to serving you for all your automotive needs in the future.

National Dodge Chrysler Jeep Ram responded

We are thrilled to receive your positive feedback and appreciate you taking the time to share your experience at National Automotive Group! It's fantastic to hear that you consistently receive the best service when you visit us. We take great pride in delivering top-notch service, and knowing that you would recommend us to your friends is the highest compliment we could receive. Your trust and loyalty mean the world to us. If there's anything specific that stood out to you during your visits or any way we can further enhance your experience, please let us know. We are always looking for ways to improve and exceed our customers' expectations. Thank you again for choosing National Automotive Group. We look forward to serving you and your friends for all your automotive needs in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with National Automotive Group! We're delighted to hear that your new vehicle purchase was one of the most enjoyable times, and that the entire process from start to finish was easy for you. At National Automotive Group, we strive to make the car-buying experience seamless and enjoyable for our customers, and your feedback is truly appreciated. If you have any more comments or if there's anything else we can assist you with, please feel free to reach out. We value your trust and are grateful for the opportunity to serve you. Safe travels in your new vehicle, and thank you for choosing National Automotive Group!

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your positive experience with Greene and our team at National Automotive Group! We're thrilled to hear that your 0730 appointment went smoothly, and that Greene's upbeat and professional service stood out to you. We appreciate your feedback on the extra steps taken to bring your truck around and exchange final pleasantries. At National Automotive Group, we believe in going the extra mile to provide exceptional customer service, and it's great to know that these efforts are appreciated. Your mention of the welcoming atmosphere created by our team members, from the GM down, is truly heartening. We strive to make every visit enjoyable for our customers, and your feedback reinforces that we're on the right track. If there's anything else we can do for you or if you have further comments, please feel free to reach out. We look forward to serving you in the future. Safe travels, and thank you for choosing National Automotive Group!

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your wonderful 5-star review of Kitrell and our team at National Automotive Group! We are thrilled to hear that you consistently experience kindness, efficiency, and professionalism during your visits. Kitrell and the entire team are dedicated to providing excellent service, and your positive feedback is truly appreciated. We strive to make every interaction with our customers a positive one, and it's rewarding to know that we've met your expectations. If there's anything else we can do for you or if you have additional feedback to share, please don't hesitate to reach out. We value your continued trust and look forward to serving you in the future. Safe travels, and thank you for choosing National Automotive Group!