Mercedes-Benz of West Covina

I recently purchased a 2022 preowned EQS. My sales rep was Ali Abbou. From my very first interaction, Ali was great and ready to give me his utmost attention. He followed through on every pro My sales rep was Ali Abbou. From my very first interaction, Ali was great and ready to give me his utmost attention. He followed through on every promise and his commitment to customer satisfaction was outstanding. It was a complicated deal but not because of him. If he wasn't the one helping, I am almost sure I would not have bought from them. His manager Ray Fini was also respectful and committed to customer service. If you ever want to buy from that dealer, ask for Ali or Ray and I am 100% sure you will get the service you deserve. The car is my first electric vehicle and my 750 BMW looks pale now. Thanks Ali for all your help! More

Eileen was very professional and helpful. Good follow up to my initial inquiry which ultimately led to the sale of the car. Good follow up to my initial inquiry which ultimately led to the sale of the car. More

If I could rate 0 stars I would. Todd is rude and arrogant. I will go to Anaheim to buy my next MBZ. This guys is a lying greaseball. Todd is rude and arrogant. I will go to Anaheim to buy my next MBZ. This guys is a lying greaseball. More

They marked the car had a full tank of gas and I told him that is not correct it was almost 3/4 gas. I took a picture of it when I left and return the car with the same gas amount. They charged me ~35 for that is not correct it was almost 3/4 gas. I took a picture of it when I left and return the car with the same gas amount. They charged me ~35 for gas. When I called they asked for proof. I sent it to a girl name Jessica and she never responded. I've called multiple times and no one picks up. I'm never going back to Audi West Covina now because of this crappy service from EXECRENTACAR More

Mercedes-Benz of West Covina is a VERY VERY bad company. We took our car to be repaired at Mercedes-Benz of West Covina because the computer engine light was on. Once this light was on, the vehicle immed We took our car to be repaired at Mercedes-Benz of West Covina because the computer engine light was on. Once this light was on, the vehicle immediately lost power when going uphill, and sometimes even rolled back. Mercedes-Benz of West Covina checked and said our Ignition Coil broken, and they replaced the Ignition Coil for us, and told us that the car was repaired finish and we could take it home. We paid $2949 for the change Ignition Coil, took the car from Mercedes-Benz of West Covina and drove home. After driving for ten minutes, the old problem of the car reappeared again. This time the problem seemed to be more serious. We almost stopped twice, forcing us to almost turn on the emergency lights. We went back to Mercedes-Benz of West Covina to discuss this old problem. Because the old problem still existed after replacing the Ignition Coil, that means it was not a problem with the Ignition Coil at all, and it also showed that our original Ignition Coil was not broken. After that, Mercedes-Benz of West Covina said they found a new problem, saying that the Voltage Coverter was broken and it would cost $1000 to replace it. We said that it was fine to replace the Voltage Coverter, and if it was broken, we had to replace it, but please put back our old Ignition Coil that we confirmed was not broken, and refund us $2949. At this time, Mercedes-Benz of West Covina insisted that "we dont put your old Ignition Coil back because it is too old." they refusal to refound us that $2949 Mercedes-Benz of West Covina is shameless. We were forced to buy the expensive parts that we dont need change, all this happen because of their misjudgment. We have to paid $2949 for our still work great part under their coercion. This is a shocking fraud. Mercedes-Benz of West Covina是一家非常恶劣的丑恶公司！ 我们把我们的S600拿去修理，因为车子的电脑引擎灯亮了，这个灯一亮，车辆上坡立即乏力，有时候还会在坡上倒退。这一次，车厂说是我们的Ignition Coil坏了需要更换，修理费$2929。我们交钱之后他们帮我们更换了这个零件之后，告诉我们车子修好了可以把车带回家了。 我们去Mercedes-Benz of West Covina取了车被说是修好了的车子往家里开，开了十分钟之后车子的老问题重新出现，这一次问题似乎更严重，两次都几乎停了下来，逼迫我们几乎要打紧急灯。 我们立即找回Mercedes-Benz of West Covina去谈这个问题，因为换了Ignition Coil之后老问题还在，说明根本不是Ignition Coild的问题，也说明我们原来的Ignition Coil没有坏。 在此之后，Mercedes-Benz of West Covina再度检查我们的车子之后说又找出了新问题，说其实是Voltage Coverter坏了，换一个要$1000，我们说换Voltage Coverter没问题，坏了就得换，但是请把我们证实了没有坏的Ignition Coil装回去，退回我们的$2949. 这时候，车厂坚持说“你们那个旧的Ignition Coil不会为你们装回去，因为它太旧了，钱也不会退给你们”。 这个车厂很无耻，我们原本没有问题的昂贵零件因为他们的错误判断而强迫我们必须买下，我们为我们没有坏的零件在他们的强迫下付了$2949，这是令人震惊的欺诈行为。 More

I recently had a deeply frustrating experience at this dealership that I feel compelled to share. After moving to California, I signed a contract last Sunday, full cash in hand, excited to finally have my dealership that I feel compelled to share. After moving to California, I signed a contract last Sunday, full cash in hand, excited to finally have my new car. I expected a smooth start to my new chapter, but that was far from what happened. Just two days later, I discovered that both keys for my car were missing. I drove over an hour to pick up a loaner, only to be told it would take 3 to 5 business days to resolve the issue. I felt utterly lost and helpless during this time. When one key was finally found, Zaryab brought the car to me, but then I realized the dealership forgot to provide the temporary license plate I needed for registration. To make things worse, I found scratches and dents on the car, as well as damaged rims. I was advised to return the car for repairs, which was incredibly disappointing. This should have been an exciting experience, but it turned into a nightmare. If you’re considering this dealership, I urge you to think twice. I never expected such poor service from a brand with a solid reputation. My experience has left me feeling frustrated and disheartened. I would recommend looking elsewhere to avoid the headaches I faced. More

Today I got my awesome Mercedes Benz C300, and I am very excited and happy. Special thanks to my amazing dealer Christopher Lam and the whole team who put me in this nice car. Christopher is super professio excited and happy. Special thanks to my amazing dealer Christopher Lam and the whole team who put me in this nice car. Christopher is super professional, responsible and fast. He organized everything in one day, gave me a good discount, so I was able to get this car. Thank you!!!! More

First and foremost I really recommend West Covina Mercedes they are really great and generous people that work there, got attended with greatness especially from Eileen Valencia She was great and Mercedes they are really great and generous people that work there, got attended with greatness especially from Eileen Valencia She was great and very straight forward and definitely made sure we walked out with a car not only a car that we loved but with a SUPER great deal I really recommend her for your next car purchase the customer service was greatness she made everything possible for us to help us Thank you Eileen Valencia you are awesome and great More

This is more a reflection on my run in with the GM who I observed to be, on separate occasions while visiting the Dealership a bully to his people rude to customers unless you are buying. Walked through th observed to be, on separate occasions while visiting the Dealership a bully to his people rude to customers unless you are buying. Walked through the lobby to leave asked me if I needed help looking for something. I said just the door and he proceeded to let me know he had 8 of them in a rude manner almost gave him the bird but did not want to sink to his level. You decide if this is the kind of place you want to deal with. On a side note forcing his people to sell some bogus Zurich Direct onto the customers for 1500 on top of the car price is complete bull crap. I know Envision owns the whole block and all these dealerships but I don't think we should pay their rent. Sell cars the right way maybe the lobby will be full someday. Get rid of the bad seed GM's you'll have happier workers, because they do work their butts off, and maybe customer loyalty too.... More

Denise Sosey was amazing. !Her customer service is outstanding which is hard to come by these days, she went above and beyond and offered every single thing possible to assist !Her customer service is outstanding which is hard to come by these days, she went above and beyond and offered every single thing possible to assist me and help me in this decision..This experience was amazing. I highly recommend. More