Mercedes-Benz of Seattle

Long time customer. This is my 2nd Mercedes and I feel the service and way customers are treated is top notch. I could not imagine trying anywhere else. This is my 2nd Mercedes and I feel the service and way customers are treated is top notch. I could not imagine trying anywhere else. More

Always an enjoyable experience! We use their services several times a year and it is always a super experience. We usually wait in their very comfortable air conditioned customer lou We use their services several times a year and it is always a super experience. We usually wait in their very comfortable air conditioned customer lounge, while the work is being done. I especially enjoy the chance to read the Economist magazine while I wait. The complementary beverages and snacks are appreciated as well! More

Always polite and helpful Hello.. I have seen Bill for years to service my car. He is efficient and always gets the car ready on time. Thanks for doing a great job Bill Hello.. I have seen Bill for years to service my car. He is efficient and always gets the car ready on time. Thanks for doing a great job Bill More

Great customer service Yes, they did the service on my car exactly as expected and quicker than expected. But what I like about my experience at MB of Seattle is the custome Yes, they did the service on my car exactly as expected and quicker than expected. But what I like about my experience at MB of Seattle is the customer service. Stori is tops at prompt, friendly service. More

Above and Beyond... Thanks for taking care of our Coolant light issue, repair was done earlier than expected. Advisor kept us updated about vehicle repair and communicati Thanks for taking care of our Coolant light issue, repair was done earlier than expected. Advisor kept us updated about vehicle repair and communicating between Technician and ourselves to solve the problem effectively. Great facility friendly staff as well. PD = Advisor Samantha in service is awesome. More

Always a positive experience There is nothing to worry about if John Glover is your service adviser. Service provided is prompt and highly professional You can not ask for more There is nothing to worry about if John Glover is your service adviser. Service provided is prompt and highly professional You can not ask for more. More

Excellent care and attention to detail. Bob in the service department really went the extra mile to get our vehicle repaired, serviced and cleaned. Charles was our shuttle service drive Bob in the service department really went the extra mile to get our vehicle repaired, serviced and cleaned. Charles was our shuttle service driver and was an awesome guy- super friendly and really knew his way around the area. Excellent all around experience. More

Service A John Glover was my specialist. He has been my specialist for over 25 years. I've bought 5 cars from Phil Smart/ Mercedes Benz of Seattle. I will alway John Glover was my specialist. He has been my specialist for over 25 years. I've bought 5 cars from Phil Smart/ Mercedes Benz of Seattle. I will always get my car serviced there. More

They fixed one problem but not others. I brought in my 2005 Sprinter to find out what was causing it to shudder during acceleration and Rumble strip during deceleration. These issues were n I brought in my 2005 Sprinter to find out what was causing it to shudder during acceleration and Rumble strip during deceleration. These issues were not addressed. Another issue was discovered, dirty air filter and non-functioning mass air flow sensor. They had the part, they did the repair same day. They get good marks for that. But they did not address my other problems nor did they really say anything about them to me. I understand they are a very busy shop, but it seems like they only had time to address one of my problems and then they really didn't have a lot of time to talk to me afterwards. Also, your questions are overly simplistic and you don't really leave enough space to explain some of the stuff that you're asking. More

Body work Had road debris damage my bumper and was fixed up and looks like new! Also had recall taken care of - had loaner for two days and was a seamless proc Had road debris damage my bumper and was fixed up and looks like new! Also had recall taken care of - had loaner for two days and was a seamless process. More