Mercedes-Benz of Seattle

I have bought 3 cars from this dealer. My last purchase an 03 G500 has turned into a disaster. After waiting 6 months for a tow hitch, I found found out that you can't turn off the partronic sys purchase an 03 G500 has turned into a disaster. After waiting 6 months for a tow hitch, I found found out that you can't turn off the partronic system when you tow. So if you have a trailer behind you, you get an earful of high pitched noises when in reverse. This is a huge safetly problem. I brought this to the dealers attention. They said a fix would be coming out. After waiting 10 months, I finally pressed the issue, resulting in MBUSA telling me they wouldn't do anything about it. http://www.progear.com/mbusa.pdf Phil Smart agreed to in writting to pay for a high end audio shop to install a switch. I then had the audio shop put the switch in and gave Rick a copy of the bill to get reimburst. For the last 4 months they told me they were sending me a check (I have this in emails). After pressing the issue, Rick told me they paid the audio dealer directly months ago. Since the audio dealer is out of business I can't get my money back from them. I am surprised that after 4 months of telling me they were sending me a check, they are now telling me this. Now when I call both the John and Rick just hand up on me. Really poor customer service. More