Mercedes-Benz of Seattle

Smart Fortwo heat shield recall My service writer Liz Davis was very helpful with my service. The technician was able to accomplish the repair ahead of the quoted time, and I was abl My service writer Liz Davis was very helpful with my service. The technician was able to accomplish the repair ahead of the quoted time, and I was able to get on with my day. I had questions about the work performed and Ms Davis and the technician explained what was done and answered all my questions. More

Exceptional service I went in for a service for my Smart Car. It was not surprisingly perfect from end to end. They keep track of everything in and about your car. It was I went in for a service for my Smart Car. It was not surprisingly perfect from end to end. They keep track of everything in and about your car. It was done at exactly the time they said it would, car came out washed and fully serviced until a year from now. And the friendliness of Stori - the receptionist - and everyone else is so good. In addition, they have all sorts of goodies for you while you wait in the comfortable client room. Thanks. More

Service Always professional. Your team are very polite and efficient. The service department completes their work so fast we hardly have to wait. Your service Always professional. Your team are very polite and efficient. The service department completes their work so fast we hardly have to wait. Your service department seemed to me to be better than the other dealers I’ve used in the past. More

Long wait time and second key issue still not addressed I've bought several cars at other dealerships before, but the process took us in excess of 3.5 hours. Appreciate the fact that all relevant parties st I've bought several cars at other dealerships before, but the process took us in excess of 3.5 hours. Appreciate the fact that all relevant parties stayed until past 10pm at night, but the length of the time spent is excessive. On another matter, was not made aware that the car only had one key, but in any case, shouldn't a dealership of that status at least be willing to reprogram another key for a customer? My request for the same has not been addressed yet. More

Amazing Benz purchase & delivery experience We purchased our new MB GLC 300W4 from MB of Settle. John was our Sales contact and was an amazing person to work with. We were also amazed at the del We purchased our new MB GLC 300W4 from MB of Settle. John was our Sales contact and was an amazing person to work with. We were also amazed at the delivery bay where Bradley decorated our new car with a huge red ribbon and explained us all the features of the car. Blanca from finance was also amazing to work with and we were done with the financial process in less than 30 mins. Overall an amazing Benz delivery experience and excellent staff . More

Excellent experience. We especially liked the instructions and guidance before we drove away in our new vehicle as well as later when we asked for more instruc experience. We especially liked the instructions and guidance before we drove away in our new vehicle as well as later when we asked for more instructions on features of our new vehicle. More

The best customer service I really never participate in these things. But I felt compelled to do a review of your service by Arby because his integrity and customer service is I really never participate in these things. But I felt compelled to do a review of your service by Arby because his integrity and customer service is far beyond a normal everyday service. I very much respect his work ethic and the service Arby provides and feel absolutely confident that my vehicle and I would be taken care for with the utmost care. Thank you very much, Arby! More

Scheduled Service a breeze as always Was overdue for a scheduled service and MB Seattle was able to fit me in with very little notice. As always I was greeted with a smile, kept abreast Was overdue for a scheduled service and MB Seattle was able to fit me in with very little notice. As always I was greeted with a smile, kept abreast of what was being done to my vehicle and was able to pick it back up with all the service completed at the time it was promised. More

Sprinter Conversion I ordered a Sprinter for conversion and the van specialist, Keith Donaldson, couldn't have been more helpful or knowledgeable about the downstream pro I ordered a Sprinter for conversion and the van specialist, Keith Donaldson, couldn't have been more helpful or knowledgeable about the downstream process. He knows the conversion market and the major players so I felt confident in my decision and plan moving forward. Can't wait to hit the road!! More

Great Customer Service All of my questions were answered in a very timely manner. Everyone involved in this transaction was courteous and professional. I truly believe that All of my questions were answered in a very timely manner. Everyone involved in this transaction was courteous and professional. I truly believe that they will take care of my automotive needs when this car is returned for service. M Coleman More