Mercedes-Benz of Seattle

problem solved needed new oil sensor: was pleased with estimation and work done was unable to get same day appointment when problem presented but was able to talk t needed new oil sensor: was pleased with estimation and work done was unable to get same day appointment when problem presented but was able to talk to mechanic who advised that waiting for an appointment would not likely be risky More

Parts for car First John Glover is great But your wash and vac people are terrible!!! Not sure what they do when take car to wash and vac. Very frustrating to g First John Glover is great But your wash and vac people are terrible!!! Not sure what they do when take car to wash and vac. Very frustrating to get my car back dirty and dusty!! They even took it back to fix and never did anything that was asked so I just left. Has happened before also Thanks More

fixed it first time The entire service staff was courteous and delivered what they said they would. The service adviser (Brian) when over the specifics of my factory war The entire service staff was courteous and delivered what they said they would. The service adviser (Brian) when over the specifics of my factory warrantee and the extended warrantee and what type of issues would be covered under each - something not done at the dealership where I purchased the car. More

great professionals Great experience overall, service, professionalism, taking care of a customer, knowledge of the product, etc. Many thanks to John Creseto and Sergey f Great experience overall, service, professionalism, taking care of a customer, knowledge of the product, etc. Many thanks to John Creseto and Sergey for being so patient and helping to resolve a problem with previous vehicle. More

I would only recommend this dealership because of Josia. If you come to this dealership, you should work Josia Evans! I bought a used car here 2 weeks ago and was very close not to buying it due to it not be If you come to this dealership, you should work Josia Evans! I bought a used car here 2 weeks ago and was very close not to buying it due to it not being in the condition I wanted . They actually left the car in a disgusting condition and there was food stains all over the interior as well as road spray on the exterior. Josia got it to where I wanted it and was absolutely phenomenal about the situation. He truly cares about who he’s helping! He ran all over the dealership to make the car perfect for me! Furthermore, when I took it off the lot it wasn’t detailed, they only did a quick clean. So fast forward to today, I got it detailed at the dealership and it was the opposite of perfect. Looked as if they only vacuumed the interior and cleaned the exterior. This quality of work was unacceptable. Once Josia saw this work, he drove the car himself back to the detailing area to get it fixed and when it was done it still did not meet his standards so he cleaned it and got every little speck possible, himself! Another employee Giancarlo saw as well and was also not happy with the work done, so he joined Josia( this was also after hours). They both continued to wipe the car down until we were literally getting in the car to drive away so it was perfect for me! Not happy with the detailers, the condition I got the car in was ridiculous. I am a 20 year old ameteaur when it comes to vehicles and I could have done ten times better. Not happy with management for letting it happen either. Also, the manager that spoke to us was quite rude and I expected better from a Mercedes dealership. Moreover, very upset with Emi. When we first walked in they treated and looked at us like we did not belong.We were 20 year olds looking for a car and they did not take us serious at all! Even though, I was ready to buy that day and did buy. Emi would not even shake my boyfriend’s hand when my boyfriend put his hand out and continued to ignore him the entire conversation which I felt was extremely rude. Emi was the person I called to see if the car was available and when I came in he was too busy, saw us a couple times and would not say anything to let us know. He handed my boyfriend and I off to Josia. Thankfully he did because Josia treated us like we should have been! I am infuriated that Emi might have gotten part of the comission, because he claimed to be our salesman and that Josia would help us but, did not do ANYTHING for me and I quite frankly never would like to work with him! Josia was the only one who deserved it. If it weren’t for Josia and Giancarlo, I would’ve given this dealership 1 star! This dealership is lucky to have them! More

Happiness is getting an “emergency” appointment scheduled the day before, getting fast and efficient service and getting back on the road. In style. Arby was is getting an “emergency” appointment scheduled the day before, getting fast and efficient service and getting back on the road. In style. Arby was fantastic in helping me with my tire service, in particular. Thank you! More

Stori is very detail oriented, friendly, and an expert! Thank you for noticing the details of a prepaid service agreement that I had the intention of purchasing. I really appreciated knowing that my assump Thank you for noticing the details of a prepaid service agreement that I had the intention of purchasing. I really appreciated knowing that my assumptions about what was included were wrong. This kind of detail noticed and relayed to me by Stori is the kind of customer care that I really have come to appreciate from the Seattle Mercedes dealership. Everyone at the dealership is first rate. Thank you so much! More

Excellent service. Thank you for your usual excellent service. I appreciate how safe and easy is for me. I have been doing business with this company since 1980 because Thank you for your usual excellent service. I appreciate how safe and easy is for me. I have been doing business with this company since 1980 because I and my vehicle are treated well. More

Excellent Customer Care I bought a 2018 C300 new last Aug. & am so happy I chose Mercedes of Seattle. I visited the Bellevue dealership twice & nobody ever came out to greet, I bought a 2018 C300 new last Aug. & am so happy I chose Mercedes of Seattle. I visited the Bellevue dealership twice & nobody ever came out to greet, let alone help me, either time...and I walked the entire lot waiting for a salesperson! So even though I live/work on the Eastside I am extremely happy I bought in a seattle because their team, all the way from Sales to Service, has been exemplary! 5 stars for sure!!! More

Great Customer Service I had an emergency situation with my 2018 GLC 300 when my instrument panel kept registering a PSI problem with my tires. Tire pressure was shown off I had an emergency situation with my 2018 GLC 300 when my instrument panel kept registering a PSI problem with my tires. Tire pressure was shown off on all four tires despite having them checked at two Firestone establishments, the instrument panel continued to register an urgent error. I decided to take a chance and rush my vehicle into the dealership and see my representative Mr. GLOVER. Although I could see that he was extremely busy with a stack of jobs that yet needed to be addressed, he yet factored me into the day, and saw that my issue was resolved. I felt very comfortable and safe when my vehicle was returned to me. I want to especially thank him, Peppy, and the entire team that took care of me. Awesome Job Guys! More