Mercedes-Benz of Seattle

Great Service! Patrick the service person was very professional and did a great job communicating with me through the whole process. From the moment the Van arrived Patrick the service person was very professional and did a great job communicating with me through the whole process. From the moment the Van arrived at the dealer to the moment it was ready for pick up. Thank you! More

Great Experience Service was very fast and friendly, great communication . I was notified of a recall and they took care of the whole process including washing the car Service was very fast and friendly, great communication . I was notified of a recall and they took care of the whole process including washing the car. More

Well run dealership Liz Davis my service writer was really connected with the mechanics and able to discuss the repair to my car in expert detail. Normally I’m used to g Liz Davis my service writer was really connected with the mechanics and able to discuss the repair to my car in expert detail. Normally I’m used to gibberish from apathetic counter people designed to limit questions, but not here! Perfect communications at every step of the way and a beautiful loaner car as well. Entire dealership seems to be engaged and all working to make happy customers. More

Review Everything was fine except the uber service arranged by the dealership to get me back to pick up my car at the end of the day. I had to wait about 20 Everything was fine except the uber service arranged by the dealership to get me back to pick up my car at the end of the day. I had to wait about 20 minutes and they did not go to the right pick up location. More

Poor service I don’t like service at all, parts for repair they put so cheap and poor quality..it just loud sound Mercedes -Benz but nothing special .. I don’t like service at all, parts for repair they put so cheap and poor quality..it just loud sound Mercedes -Benz but nothing special .. More

Smart Car Service My Smart car needed a recall service. Not only did Mercedes Benz of Seattle take care of my care acccording to the recall, but they also completed ad My Smart car needed a recall service. Not only did Mercedes Benz of Seattle take care of my care acccording to the recall, but they also completed additional inspections of my car, and provided excellent customer service. When I came in to pick up my car, they were very customer oriented. I would totallty reccomend Mercedes Benz of Seattle for service! Ed Bishop More

New Mercedes buyer Giancarlo was an excellent sales rep. Very knowledgeable on the product and no pressure at all. The rest of the staff was very kind and friendly. T Giancarlo was an excellent sales rep. Very knowledgeable on the product and no pressure at all. The rest of the staff was very kind and friendly. The overall experience has made me a customer for life. Thank you, Giancarlo. More

Personal Attention I work with someone who has been with Mercedes for decades. He always takes care of immediate needs and advises me of things which need to be done, es I work with someone who has been with Mercedes for decades. He always takes care of immediate needs and advises me of things which need to be done, estimates how long I can wait and for budgeting purposes gives me a firm estimate. More

Not a pleasant first experience in Seattle I waited 2 hours only to be told that they had system issues. I was given the option to wait longer in hopes that the system would start working. Aft I waited 2 hours only to be told that they had system issues. I was given the option to wait longer in hopes that the system would start working. After a 1 hour drive to get there I decided to give it a try. It didn’t work. After all of that it was the attitude of the sales consultant that made it a bad experience. She did not value my time and could care less that I wasted my time. I will not return to that dealership. More

Top notch service that you would expect from M.B. Customer service was a 10 out of 10. Brian Nelson made the process of required maintenance service as seamless as possible. I appreciated the timely Customer service was a 10 out of 10. Brian Nelson made the process of required maintenance service as seamless as possible. I appreciated the timely notifications and willingness to make drop off and pick up so smooth. The level of service we receive at Seattle MB, is the reason why my wife and I continue to shop there. More