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Mercedes-Benz of Portland - Service Center
Portland, OR
1,373 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,373 Reviews of Mercedes-Benz of Portland - Service Center
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June 13, 2024
I would never buy another vehicle from the dealership. I honestly feel ripped off when purchasing a CPO vehicle that needed both front and rear brakes replaced within 6 months of ownership and all 4 tires I honestly feel ripped off when purchasing a CPO vehicle that needed both front and rear brakes replaced within 6 months of ownership and all 4 tires and had preexisting engine issues. The vehicle due to the issues it has has depreciated its value over $11,000 in 6 months. The know. Tire issues should have been disclosed along the mechanical issues. I was told by sales this was a great reliable car and it’s far from that. I will say that the service department is great but sale efforts to “make thing right” are laughable. More
by CoastMan
Verified Customer
Helpful June 12, 2024
I have confidence in the work done there. My only concern was the service was done 2 hours before I asked about it. Then it was in the “wash “. I traveled 60 miles to get there, and wanted to My only concern was the service was done 2 hours before I asked about it. Then it was in the “wash “. I traveled 60 miles to get there, and wanted to get going home. More
by tdgodwin
June 08, 2024
Extremely difficult or impossible to contact the service department. They do not provide daily updates as to the status of your vehicle. My car was there for 10 days and I received only 1 phone call updatin department. They do not provide daily updates as to the status of your vehicle. My car was there for 10 days and I received only 1 phone call updating me. More
by s80t6v
Employees Worked With
June 07, 2024
Technology team unskilled, incurred. “Lot damage. Car returned with dirty with driver floor mat and tape adhesive on paint… “Lot damage. Car returned with dirty with driver floor mat and tape adhesive on paint… More
by GOEFF.BROWN
June 06, 2024
There were equipment breakdown and my repairs were delayed but Jesus managed it very professionally and to my satisfaction. Truly represented Mercedes with exceptional service. delayed but Jesus managed it very professionally and to my satisfaction. Truly represented Mercedes with exceptional service. More
by CRLPNN
Employees Worked With
June 06, 2024
I took my car in she said she would need it till a certain day that day came around they had not even looked at my car yet. Meanwhile I’m driving my work truck around not efficient on fuel no complime certain day that day came around they had not even looked at my car yet. Meanwhile I’m driving my work truck around not efficient on fuel no complimentary vehicle to drive. Just as bad as Beaverton dealership. More
by Kinseybud
Employees Worked With
June 05, 2024
Great service and very informative. We will be bringing both of our cars back here for service. We will be bringing both of our cars back here for service. More
by S.SWORDEN
Employees Worked With
June 05, 2024
Had to come in twice. Records could not be located. Quts didn’t match cost. Communication was poor if at all. Very disappointed. Records could not be located. Quts didn’t match cost. Communication was poor if at all. Very disappointed. More
by Clovert
June 04, 2024
Knowledgeable, honest, fast. any work I need on either of my Benz"s, I'm going to my Benz dealer in Portland.period. any work I need on either of my Benz"s, I'm going to my Benz dealer in Portland.period. More
by Tim
Employees Worked With
June 03, 2024
This was my first time at this location. The employees were all very friendly and helpful. The employees were all very friendly and helpful. More
by sierralyn14
Employees Worked With
