Jose Araujo Suarez
Jose Araujo Suarez at Mercedes-Benz of Portland
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Jose Araujo Suarez

Maintenance

Mercedes-Benz of Portland

1605 SW Naito Pkwy
Portland, OR 97201

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4.1
36 Reviews
4.1

36 Reviews

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36 Reviews of Jose Araujo Suarez

June 05, 2024

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Employee Rating

Had to come in twice. Records could not be located. Quts didn’t match cost. Communication was poor if at all. Very disappointed. More

by Clovert
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Recommend Dealer
No

June 03, 2024

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Charge you for a loaner repair for a complete new tire if you accidentally, or not even sure it was you, get a screw in the tire while normal driving on public roads. 540$ for a new tire was 50% the cost of More

by Superb
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Recommend Dealer
No

Other Employees Tagged: Maurice "Mo" McQueen

Jun 03, 2024

Mercedes-Benz of Portland responded

We apologize for the frustration and inconvenience you experienced with the tire replacement charge. We strive to be fair in our service practices, and it's concerning to hear about your dissatisfaction. If you'd like to discuss this further or have any other concerns, please reach out directly so we can address them properly. Thank you, Eric Trueblood - Service Manager - 503-228-8351.

March 15, 2024

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The best dealership in town and best service awesome experience Will always buy Mercedes and like to stay with the family More

by EMILIAMASSIH
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Recommend Dealer
Yes
Mar 15, 2024

Mercedes-Benz of Portland responded

Emilia, we're so happy to know you had an awesome experience at Mercedes-Benz of Portland. We appreciate your loyalty and look forward to seeing you again!

October 24, 2023

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They were really cognizant of your problems and your needs very helpful and willing to go the extra mile More

by trtapscott
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Recommend Dealer
Yes
Oct 25, 2023

Mercedes-Benz of Portland responded

We're glad to know our team at Mercedes-Benz of Portland was able to provide you with the helpful service that we strive for. Thanks for taking the time to share your experience, we look forward to working with you again!

June 08, 2023

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Mark was great! He got everything done as promised and on time! Mark is my favorite service advisor! More

by ADRIN7073
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Recommend Dealer
Yes

Other Employees Tagged: Aaron Avanzado, Mark Tower , Daniel Demeulle

Jun 08, 2023

Mercedes-Benz of Portland responded

Thank you for sharing your experience with us! We're thrilled to hear that Mark was so helpful and we'll make sure to pass on the review to him. We look forward to seeing you again soon!

May 31, 2023

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Excellent customer service. . will highly recommend The were prompt and did exceptional work on my car More

by nyamekye77
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Recommend Dealer
Yes

Other Employees Tagged: Aaron Avanzado, Joseph Davis, Kyle Dike, Hans Gartner, Andy Acevedo , Daniel Demeulle, Arthur Dimalanta, Brandon Godbey, Pavlo Kovalik

Jun 01, 2023

Mercedes-Benz of Portland responded

Your willingness to recommend our team is highly appreciated, and we look forward to providing those you recommend with the same excellent care that we provided you. Until then, safe travels!

May 04, 2023

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Your entire service and sales dept needs to be fired! I was asked to perform sexual services in lieu of payment More

by DNG0
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Recommend Dealer
No

March 31, 2023

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Great service department to work with. Always very honest and clear with any vehicle issues More

by MD1
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Recommend Dealer
Yes

Other Employees Tagged: Aaron Avanzado, Joseph Davis, Kyle Dike, Hans Gartner, Andy Acevedo , Daniel Demeulle, Arthur Dimalanta, Brandon Godbey, Pavlo Kovalik

Apr 03, 2023

Mercedes-Benz of Portland responded

Thank you for trusting our team at Mercedes-Benz of Portland to provide your vehicle with proper and quality care. As always, we are happy to have remained transparent, and look forward to working with you again in the future.

March 20, 2023

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Great job and friendly helpful service. Will continue to use them in the future . Thanks More

by HODGESCRE
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Recommend Dealer
Yes
Mar 23, 2023

Mercedes-Benz of Portland responded

It was our pleasure providing helpful and friendly service. You taking the time to share this kind feedback means more than you know to our team, and we look forward to having you back at Mercedes-Benz of Portland for all of your vehicles future maintenance needs.

March 07, 2023

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Employee Rating

I had great service from the time I drove in. They answered my questions very nicely. My car was nice and clean when I picked it up. More

by DPRESTON2
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Recommend Dealer
Yes
Mar 08, 2023

Mercedes-Benz of Portland responded

We are grateful to have had the opportunity to service your vehicle, Preston! Thank you for sharing the aspects you liked most about your visit. We look forward to providing this same great level of care during your next visit here at Mercedes-Benz of Portland.

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