Andy Acevedo
Andy Acevedo at Mercedes-Benz of Portland
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Andy Acevedo

Service Advisor

Mercedes-Benz of Portland

1605 SW Naito Pkwy
Portland, OR 97201

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4.2
122 Reviews
4.2

122 Reviews

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122 Reviews of Andy Acevedo

June 12, 2024

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Employee Rating

I have confidence in the work done there. My only concern was the service was done 2 hours before I asked about it. Then it was in the “wash “. I traveled 60 miles to get there, and wanted to More

by tdgodwin
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jose Araujo Suarez, Jesus Soria

Jun 12, 2024

Mercedes-Benz of Portland responded

Thanks for sharing your feedback. We're glad you have confidence in our work at Mercedes-Benz of Portland. Safe travels home!

June 06, 2024

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Employee Rating

I took my car in she said she would need it till a certain day that day came around they had not even looked at my car yet. Meanwhile I’m driving my work truck around not efficient on fuel no complime More

by Kinseybud
Service Price Transparency
Workmanship
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Recommend Dealer
No

May 30, 2024

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You kept my car nearly 2 weeks for parts you should have had or been able to secure in days. You do not offer a loaner and communications was poor. Meagan hung the phone up on me when I called to check the More

by EDITHTHROWER
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: The persons who checked me out were great!

May 31, 2024

Mercedes-Benz of Portland responded

We apologize for the inconvenience and frustration you experienced with our service. We would like to address these issues directly and ensure your concerns are resolved properly. Please reach out to us at your earliest convenience so we can assist further. Thank you, Eric Trueblood - Service Manager - 503-228-8351.

May 22, 2024

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Andy provided great service. I was in and out the same day! Great work Andy! More

by BRANDON.GODBEY
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Nickolas Kalantari, Richard Fox

May 10, 2024

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Employee Rating

Maurice and team were very accommodating and kept me up-to-date throughout the entire service experience. More

by mjAdams1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joseph Davis , Maurice

May 13, 2024

Mercedes-Benz of Portland responded

Hello, thank you for taking the time to share your experience with Mercedes-Benz of Portland. It's good to hear that Maurice and our team kept you up-to-date during your service visit. Thanks for sharing your experience! Until next time, enjoy the road ahead!

May 01, 2024

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knowledgeable service representatives And excellent mechanical service. wasn’t waiting area with very good coffee More

by JOHN.HAUB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 02, 2024

Mercedes-Benz of Portland responded

Hi John, thank you for taking the time to share your experience with Mercedes-Benz of Portland. It's great to hear that you had a positive experience with our team and glad you enjoyed a cup of coffee while waiting for your service. We look forward to your next visit!

April 29, 2024

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Employee Rating

Disappointed in last 2 service experiences. Follow-up phone call sounds promising. We will see about the next. More

by nwilderphd
Recommend Dealer
Yes

Other Employees Tagged: Maurice

May 01, 2024

Mercedes-Benz of Portland responded

We regret to read about your recent service experiences. We aim for excellence in all we do, so it's disappointing to know that you've been let down. Your feedback is valuable and will be used as a tool for improvement moving forward. Please feel free to reach out if there are any specific issues or concerns you'd like us address directly - we're here to help! Thank you, Eric Trueblood - Service Manager - 503-228-8351

April 28, 2024

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Employee Rating

workers don’t take the job serious. left unhappy more then once. was given my car back making noises it’s never made before. even while i was there other customers were complaining abou More

by HOWERALEXIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 01, 2024

Mercedes-Benz of Portland responded

Alexis, We take our customers' feedback seriously and it's concerning that you've left unhappy more than once. We'd be happy to look further into the noises your car is making. If you're open to discussing this in more detail, please reach out at a time convenient for you so we can work towards resolving these issues together. Thank you, Eric Trueblood - Service Manager - 503-228-8351

April 26, 2024

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Employee Rating

Very helpful! !! Good service. Just make sure you have an appointment and you should be good! More

by Tian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mekonnen Wossene

Apr 26, 2024

Mercedes-Benz of Portland responded

Hi Tian, thank you for your review on Mercedes-Benz of Portland. We are happy to heat that our service department was helpful and provided good service at your latest visit! Our team looks forward to seeing you again!

April 20, 2024

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Employee Rating

Great job on getting my vehicle done on time Love the complimentary car wash as well as the transportation to and from work. More

by MICHAEL.SLATTERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 22, 2024

Mercedes-Benz of Portland responded

Hi Michael, thank you for your feedback. We're glad to know you appreciated the timely service and complimentary car wash at Mercedes-Benz of Portland. Until next time, enjoy the road ahead!

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