Mercedes-Benz of Owings Mills

Andy Ji provided one of the best customer service experiences I’ve had in a long time. From start to finish, Andy was professional, patient, knowledgeable, and genuinely committed to helping resolve experiences I’ve had in a long time. From start to finish, Andy was professional, patient, knowledgeable, and genuinely committed to helping resolve my issue quickly and efficiently. What stood out most was the level of care and attention to detail. Andy took the time to listen, answered every question thoroughly, and made sure I felt valued as a customer throughout the entire interaction. It’s rare to come across someone who combines professionalism with such a personable and positive attitude. Exceptional service like this deserves recognition. Andy Ji is a true asset to the team, and because of this experience, I would absolutely continue doing business with confidence. Thank you again for going above and beyond. More

Dennis Epps is the GOAT of car salespeople in my 65 yrs on this beautiful planet earth. Dennis informed me about the safety features and the importance of purchasing a tire and service warranty. Dennis int on this beautiful planet earth. Dennis informed me about the safety features and the importance of purchasing a tire and service warranty. Dennis integrity and impeccable customer service is the reason I will always return to Mercedes Benz or refer my family and friends circle. Dennis you Rock . Thank you so much. More

The best customer service I've ever had in my lifetime! ! Mr. Epps goes above and beyond to make sure his customer is taken care of!! I would definitely come back again, ! Mr. Epps goes above and beyond to make sure his customer is taken care of!! I would definitely come back again, More

This entire process was so easy and enjoyable and smooth. I can’t find the words. My sales person the finance team and the support team were simply awesome. I can’t find the words. My sales person the finance team and the support team were simply awesome. More

I had a great experience. The dealership was professional, and efficient. Andy’s kindness and clear communication made the entire process smooth and stress-free. Highly rec The dealership was professional, and efficient. Andy’s kindness and clear communication made the entire process smooth and stress-free. Highly recommend working with him! More

Very professional and delighting experience with Christene and the Mercedes Owings Mill team. I’d always come back and refer many to them if in the market for a Benz. Christene was the best!!! Christene and the Mercedes Owings Mill team. I’d always come back and refer many to them if in the market for a Benz. Christene was the best!!! More

She the best person in the world she’s helpful you can call her anytime and she going to do her best to help call her anytime and she going to do her best to help More

Dennis Epps was professional, helped me upgrade from GLB 250 to GLE 350, and secured a great deal. 250 to GLE 350, and secured a great deal. More

What a wonderful experience dealing with Elliott Bourne III while purchasing my new GLS 550 at Mercedes Benz of Owings Mills. The dealership was clean, bright and inviting. This is my third Mercedes Benz p III while purchasing my new GLS 550 at Mercedes Benz of Owings Mills. The dealership was clean, bright and inviting. This is my third Mercedes Benz purchase with the assistance of Elliott and I will be a forever customer. He is dependable, pleasant, prompt, responsive, and extremely professional. He is knowledgeable and very thorough; he goes out of his way to ensure you have any and all of your questions or concerns answered. I also had excellent service from the finance manager, Kolo. He covered additional coverage options with ease and fully explained my final invoice to ensure I was clear and comfortable with everything I was signing. The management team was great as well. It was great working with Jason and Tony who provided that extra special touch of support ensuring my experience was top tier. I am very happy with my new truck and level of service I received. More