Andy Ji

Andy Ji provided one of the best customer service experiences I’ve had in a long time. From start to finish, Andy was professional, patient, knowledgeable, and genuinely committed to helping resolve experiences I’ve had in a long time. From start to finish, Andy was professional, patient, knowledgeable, and genuinely committed to helping resolve my issue quickly and efficiently. What stood out most was the level of care and attention to detail. Andy took the time to listen, answered every question thoroughly, and made sure I felt valued as a customer throughout the entire interaction. It’s rare to come across someone who combines professionalism with such a personable and positive attitude. Exceptional service like this deserves recognition. Andy Ji is a true asset to the team, and because of this experience, I would absolutely continue doing business with confidence. Thank you again for going above and beyond. More

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I had a great experience. The dealership was professional, and efficient. Andy’s kindness and clear communication made the entire process smooth and stress-free. Highly rec The dealership was professional, and efficient. Andy’s kindness and clear communication made the entire process smooth and stress-free. Highly recommend working with him! More

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Greatest sales experience we have ever had, Andy and Tony gave me all the money for my trade gave me all the money for my trade More

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Phenomenal experience working with Andy Ji at Mercedes Benz Owings Mills he is superbly knowledgeable with all things Mercedes and is a honest and hard working professional that will earn your trust and l Benz Owings Mills he is superbly knowledgeable with all things Mercedes and is a honest and hard working professional that will earn your trust and loyal business, highly recommend Andy Ji at Mercedes Benz Owings Mills for his expertise with Mercedes Benz More

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Andy worked with us on purchasing our first Mercedes. Very helpful and informative. Gave us a great deal. Thanks Andy! Very helpful and informative. Gave us a great deal. Thanks Andy! More

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I had a really great experience at Mercedes-Benz of Owings Mills. My sales advisor aka the Showroom Specialist, Andy, was amazing and made me feel welcome from the moment I walked in until I signed all Owings Mills. My sales advisor aka the Showroom Specialist, Andy, was amazing and made me feel welcome from the moment I walked in until I signed all of my documents. He took the time to make sure all of my questions were answered and that I had everything I needed to feel confident in my decision. This experience was completely different from one I had at another Mercedes dealership, where my car was hit by a tow truck during my first service visit. After that, every interaction there felt frustrating and disappointing. Because of that, I was honestly nervous going into this process again. I’m so glad I came to this particular dealership. The entire team genuinely cared and made sure I walked out feeling confident , not rushed or pressured, and without any buyer’s remorse. I truly felt supported throughout the process. I’m very grateful for Andy and the team at Mercedes-Benz of Owings Mills and would absolutely recommend them to anyone looking for a positive, thoughtful, and trustworthy car-buying experience! More

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Sales Rep: Andy Ji Manager: Tony Customer Service: 10/10 Professionalism: 10/10 Work with Andy and Tony at this location. They both put customer first and do not waste any time. They tailored the 10/10 Professionalism: 10/10 Work with Andy and Tony at this location. They both put customer first and do not waste any time. They tailored the most pleasant experience I had so far at any Mercedes dealerships. More

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The dealership was beautifully decorated for the holidays, creating such a wonderful and warm atmosphere. I felt truly welcome from the moment I walked in. The customer service is top-tier, and I wa holidays, creating such a wonderful and warm atmosphere. I felt truly welcome from the moment I walked in. The customer service is top-tier, and I was especially impressed by their honesty—they even reminded me of details I had completely forgotten. It’s a dealership you can really trust. More

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Andy at the team at Owings Mills Mercedes went above and beyond to quickly and professionally help me secure the car I was seeking. Through multiple conversations, Andy’s approach was thoughtful, insightfu beyond to quickly and professionally help me secure the car I was seeking. Through multiple conversations, Andy’s approach was thoughtful, insightful, helpful and enjoyable. And when logistical complications came up, Andy and his team pushed through to help me get what I was looking for in advance of when I thought it might be possible. Can’t say enough about Andy! More

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Andy is very personable which goes a long way for me. My experience was nothing short of professional, efficient and honestly enjoyable. This is my second time purchasing here and next time I purchase I My experience was nothing short of professional, efficient and honestly enjoyable. This is my second time purchasing here and next time I purchase I’ll be asking for Andy More

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