Mercedes-Benz of Owings Mills

i had a great experience with Mr. Dennis Epps and his team they make buying a vehicle very smooth I will recommend him Dennis Epps and his team they make buying a vehicle very smooth I will recommend him More

My experience with Christene Marshall over at Mercedes Benz was awesome she was very helpful nice and got me into the car I wanted and affordable for me I will definitely recommend her to family and frien Benz was awesome she was very helpful nice and got me into the car I wanted and affordable for me I will definitely recommend her to family and friends 😁💯 More

I had a very disappointing experience with Tony Pozderac. Throughout my interaction, he used language that felt inappropriate and unprofessional, including phrases such as “people like you,” which came acros Throughout my interaction, he used language that felt inappropriate and unprofessional, including phrases such as “people like you,” which came across as disrespectful and concerning in a customer-facing environment. Additionally, there seems to be a lack of proper training and education among staff when it comes to handling different types of checks and financial processes. This led to confusion and unnecessary delays that could have easily been avoided with better guidance and knowledge. What was most frustrating, however, was the lack of effort to resolve the issues. There was little to no initiative taken to rectify the situation or ensure a smooth experience. Overall, I expected a much higher level of professionalism and accountability, especially from someone in a management position. More

I had a great experience with Juliana. I especially want to recognize my service representative, Juliana, for her outstanding support. She was not only kind and courteous throughout the en I especially want to recognize my service representative, Juliana, for her outstanding support. She was not only kind and courteous throughout the entire process, but what truly stood out was her speed and efficiency. From check-in to completion, everything was handled quickly and smoothly without sacrificing quality or attention to detail. She respected my time, kept me informed, and made the entire service experience stress-free. I truly appreciate her dedication and would highly recommend her to anyone visiting this location. More

When we are arrived we were nicely greeted by the sales team. We worked with Christene Marshall she was a pleasure to work with. Christene was very informative and answered all of our questions,She helped team. We worked with Christene Marshall she was a pleasure to work with. Christene was very informative and answered all of our questions,She helped us find exactly what we were looking for. Christene has great attention to detail and a great personality. We are very pleased with our new vehicle and very grateful for our wonderful sales consultant. We look forward to visiting Mercedes Benz of Owings mills again. More

Ownings Mill mercedes-Benz dealership was great when buying my car, and I will definitely be recommending. Made the car buying process very smooth! buying my car, and I will definitely be recommending. Made the car buying process very smooth! More

What can I say about Mr. Dennis Epps? This Super Size Guy has once again exceeded my expectations. First and foremost I would like to thank him for coming in when he was n Dennis Epps? This Super Size Guy has once again exceeded my expectations. First and foremost I would like to thank him for coming in when he was not feeling well to help me with my emergency purchase. This was the second vehicle that I have purchased from him in 5 months and he has made me respect and admire him and his craft even more. I love it when a sales professional is human with their clients. My purchasing needs were dramatically different this time around, but I am glad that I could rely on Dennis to meet and accommodate me where I was at this juncture in my life. When it comes to going above and beyond, this dealership gets a gold star. Dennis located my vehicle, sent drivers out to bring it in the same day (you know girls don't like to wait (long) lol,) he sync me up to all of the MB apps and had my paperwork ready for signature when I came in...like I said, what can I say about Dennis. :) I love this dealership and I love my beautiful Alpine Grey GLC300 COUPE! More

Dennis is a phenomenal sales representative. He is very knowledgeable and attentive to your specific needs. He is always mindful of what is important to the customer. He is very knowledgeable and attentive to your specific needs. He is always mindful of what is important to the customer. More

Very quick service. The service advisor was professional and friendly. Thanks for another stress free car maintenance visit. The service advisor was professional and friendly. Thanks for another stress free car maintenance visit. More