Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your positive review! We're thrilled to hear that our representative provided you with professional and courteous service. Delivering detailed assessments and concise recommendations is what we aim for to ensure our customers have all the information they need. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind words! We're delighted to hear that you were pleased with our attentive service. Your satisfaction is our priority, and we're grateful for the opportunity to assist you. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for taking the time to share your feedback! We're thrilled to hear that Scott Curver provided you with excellent service and kept you informed about the progress of your vehicle. Keeping our customers updated and informed is a top priority for us, and we're glad that Scott ensured you were well-informed throughout the process. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your glowing review! We're thrilled to hear that your experience with Mercedes-Benz of Orange County has been consistently excellent. From Eric in Sales, Walter and Thomas in management, to Caiya and Omar, our team is dedicated to providing friendly and professional service at every step of the way. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

I'm sorry to hear about your negative experience with our service manager. Providing excellent customer service is our priority, and we apologize for falling short of your expectations. We value all our customers, and it's disappointing to hear that we failed to address your unique problem with the care and attention it deserved. Your feedback is important to us, and we'll take it into consideration as we work to improve our services. If there's anything specific you'd like to discuss or if you'd like to give us another chance to make things right, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to regain your trust in the future. Best Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

I'm sorry to hear that you found our pricing to be higher than expected. We aim to provide competitive pricing while delivering top-notch service and quality. Your feedback is important to us, and we'll take it into consideration as we continue to improve our offerings. If you have any specific concerns or would like to discuss your experience further, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to serve you again in the future. Best regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your positive experience with us! We're thrilled to hear that our team provided you with great service from drop-off to pick-up. Providing a seamless and pleasant experience for our customers is always our goal, and we're delighted that we could meet your expectations. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

I'm sorry to hear about your disappointing experience. Let's address each of your concerns: Alignment: We apologize for any inconvenience caused by the repeated recommendation for an alignment. We always strive to provide honest and transparent service recommendations based on the condition of your vehicle. Your feedback is valuable, and we'll investigate to ensure proper procedures are followed. Tire Replacement: We regret any confusion regarding your tire wear and the need for replacement. Our goal is to ensure your safety on the road, and tire alignments are often recommended to maintain proper handling and prevent premature tire wear. We'll review our processes to ensure accurate assessments and recommendations. Safety Inspection: We apologize if there was any misunderstanding regarding the safety inspection. Our priority is to uphold safety standards, and we follow guidelines to ensure your vehicle meets all necessary requirements. We'll address your concerns with our team to improve communication and clarity in the future. Service Time: We understand the importance of timely service, and we apologize for any delays you experienced. Your time is valuable, and we'll work to improve our communication and efficiency to provide a smoother service experience in the future. We appreciate your feedback and take your concerns seriously. Please reach out to us directly so we can further address your specific issues and work to regain your trust. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Best regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your fantastic review! We're thrilled to hear that our staff, particularly Mr. Devita, provided you with helpful, knowledgeable, and supportive service. Providing an exceptional experience for our customers is what we strive for, and we're delighted that we could make your visit enjoyable. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're thrilled to hear that our staff at every point of contact provided you with helpful and knowledgeable service. Creating a comfortable experience for our customers is important to us, and we're delighted that we could achieve that for you. Warm Regards, Michael Hill mhill@benzelbusch.com