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Mercedes-Benz of Orange County powered by Benzel-Busch
Harriman, NY
858 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 858 reviews
November 24, 2024
So gar so good, I like the video taking the mystery out of what happens during service. of what happens during service. More
by CONUCOIMP
Verified Customer
November 23, 2024
great turn around time and communication. Frankie was a great help and was very aoutstanding Frankie was a great help and was very aoutstanding More
by PBENZINGER
Employees Worked With
November 22, 2024
They had my car a week and didn't touch it once. Why make an appointment when you cant look at my car for another week?! Brought it in for 3 things, a creaking window that whistles when there is hig Why make an appointment when you cant look at my car for another week?! Brought it in for 3 things, a creaking window that whistles when there is high wind. They heard the whistle and said they can't do much about it. Umm it's not a Kia, I think it's the window trim around the window, I don't care if they have to replace that trim, I don't care if they have to replace the window, I don't even care if they have to replace the door, it's not my problem and I shouldn't to just have to accept a constant creaking and whistle in my ear, even the foreman that went on an initial drive with me said the whistle was annoying. He didn't hear the creak but the day I picked it up after a week of them doing nothing, it was creaking like crazy again. Heads up display started wigging out on me and had video showing that. Then they were going to run a diagnostic because the car seems laggy and hesitate at times when accelerating and just something seems off. MB has gone down in terms of build quality and there are many issues that we seem to just have to accept. I think it's absolutely ridiculous that they had my car for a week and didn't do or check anything. They could have at least replaced the window trim on the outside to see if that took care of the creak.. They could have replaced the HUD after I showed them the video. Their excuse for not looking at my car was that they were backed up with diagnostics, well.. You could have looked into the other two issues in the meantime. So disappointing from a "luxury" brand. Horrible service, shotty build quality.. It's not acceptable at all when they charge what they charge. Us customers should not have to settle. The whole experience made me order a X5 and trade mine in for a huge loss. I don't think I will ever buy a mb unless quality improves, and I most certainly will never give this dealership or service center any of my business again. From now on, I'll go to Helms Bros, or Ray Cantena. They are two of the best in the NY/NJ area. More
by Graffixnyc
Employees Worked With
November 22, 2024
I had a wonderful experience at this dealership Frankie’s was prompt and accurate at addressing the issue. Frankie’s was prompt and accurate at addressing the issue. More
by aurelienjeanty
Employees Worked With
November 22, 2024
Fantastic experience getting my windshield replaced. Quick, easy and the dealer had everything needed when I arrived to complete the repair. Quick, easy and the dealer had everything needed when I arrived to complete the repair. More
by Anonymous
November 22, 2024
Victor is amazing, he is professional, knowledgeable and very thorough. He made my purchase seamless, it was a pleasure working with him and the Team at Mercedes Benz of Orange County. very thorough. He made my purchase seamless, it was a pleasure working with him and the Team at Mercedes Benz of Orange County. More
by Leslie2y
November 22, 2024
Scott Bateman and his professional work ethic and knowledgeable expertise comes in for the win again ! The only place that touches my cars for quick, expedient and 5 star service . knowledgeable expertise comes in for the win again ! The only place that touches my cars for quick, expedient and 5 star service . More
by WRG
Employees Worked With
November 22, 2024
Staff and management were extremely attentive and professional. They went above and beyond. Extremely satisfied. professional. They went above and beyond. Extremely satisfied. More
by Karolinatoni
November 18, 2024
was not an easy problem with my Metris van but they found it and fixed it it and fixed it More
by JVM0
November 14, 2024
Excellent service from Mike Paccione and all the participants in the sale of the car. participants in the sale of the car. More
by pnpla5
