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Mercedes-Benz of Orange County powered by Benzel-Busch
Harriman, NY
811 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 811 reviews
February 13, 2024
How do you loose a customer’s key and then charge them for the battery and kept the car for 2 weeks before fixing it 🤷🏻♀️🤦🏻♀️ - when new car is needed it won’t be from here - Mercedes out for the battery and kept the car for 2 weeks before fixing it 🤷🏻♀️🤦🏻♀️ - when new car is needed it won’t be from here - Mercedes out More
by Jk9081
Verified CustomerEmployees Worked With
I don’t even know
February 12, 2024
When I hit one of many huge potholes off the NYS Thruway Rt 17 two of my tires tires blew out. I was not close to home so I call Mercedes and Me who put me in touch with the service manager Scott at Mer Rt 17 two of my tires tires blew out. I was not close to home so I call Mercedes and Me who put me in touch with the service manager Scott at Mercedes Benz of . He made sure I got my two tires replaced, and a wheel alignment so and they washed my car! I was able to get back home within a reasonable amount of time instead of having to make overnight arrangements. More
by RIGGI5
Employees Worked With
Frank Scott
February 11, 2024
I really appreciated the videos that were sent to me by the service tech detailing his inspection of the vehicle and what the issue was. the service tech detailing his inspection of the vehicle and what the issue was. More
by ADMIRAL411
Employees Worked With
February 10, 2024
I like this place. Staff is friendly. We were kept up to date via text and video of the vehicle inspection that was recorded and sent to us. Thank you, Frankie Devita. Staff is friendly. We were kept up to date via text and video of the vehicle inspection that was recorded and sent to us. Thank you, Frankie Devita. More
by Gio
Employees Worked With
February 09, 2024
Dealership Sales team is great. Service team responded to my survey comments; they called; they listened and understood my concerns. I was impressed with the follow-up call to und Service team responded to my survey comments; they called; they listened and understood my concerns. I was impressed with the follow-up call to understand my concerns. Frankie, the Service Mgr was very cordial and wanted to learn about my experience and how they could do a better job. I applaud Mercedes for the follow-up. More
by titocubi
February 05, 2024
Team is professional and responsive. I’ve had my car serviced at this establishment for five years and I highly recommend for service. I’ve had my car serviced at this establishment for five years and I highly recommend for service. More
by ADAM_RIEGELHAUPT
Employees Worked With
February 03, 2024
Staff is friendly, we were given a loner vehicle at no cost. We were kept up to date via text and video of the repairs as well as a complimentary vehicle inspection that was recorded and sent to us. Repai cost. We were kept up to date via text and video of the repairs as well as a complimentary vehicle inspection that was recorded and sent to us. Repairs were done in a timely manner. More
by TRACKERCB
Employees Worked With
February 03, 2024
Staff is very professional, courteous, and knowledgeable. Everybody is helpful and the area is super clean. I love the coffee here! Everybody is helpful and the area is super clean. I love the coffee here! More
by brendaliz1966
February 02, 2024
Professional approach from all members in order to solve issues of concern with vehicle. In this case tire replacement, leading to a wonderful new smooth ride! issues of concern with vehicle. In this case tire replacement, leading to a wonderful new smooth ride! More
by KLASS.VOGEL
Employees Worked With
Scott Bateman
