Mercedes-Benz of Orange County powered by Benzel-Busch

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your fantastic review! We're thrilled to hear that our service team provided you with great assistance in a helpful, professional, and friendly manner. Getting straight to the point without any unnecessary fluff is important to us, and we're glad that approach resonated with you. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your outstanding review! We're thrilled to hear that you had a first-rate experience with us, from your initial inquiry all the way through to the final purchase and delivery of your car. Providing top-notch service throughout the entire process is our goal, and we're delighted that we could meet your expectations. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that Scott has consistently provided you with pleasant and engaged service when discussing service options. We're fortunate to have him as part of our team, and we're delighted that he's made your experience at our dealership a positive one. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your positive review! We're thrilled to hear that our representative provided you with professional and courteous service. Delivering detailed assessments and concise recommendations is what we aim for to ensure our customers have all the information they need. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind words! We're delighted to hear that you were pleased with our attentive service. Your satisfaction is our priority, and we're grateful for the opportunity to assist you. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for taking the time to share your feedback! We're thrilled to hear that Scott Curver provided you with excellent service and kept you informed about the progress of your vehicle. Keeping our customers updated and informed is a top priority for us, and we're glad that Scott ensured you were well-informed throughout the process. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your glowing review! We're thrilled to hear that your experience with Mercedes-Benz of Orange County has been consistently excellent. From Eric in Sales, Walter and Thomas in management, to Caiya and Omar, our team is dedicated to providing friendly and professional service at every step of the way. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

I'm sorry to hear about your negative experience with our service manager. Providing excellent customer service is our priority, and we apologize for falling short of your expectations. We value all our customers, and it's disappointing to hear that we failed to address your unique problem with the care and attention it deserved. Your feedback is important to us, and we'll take it into consideration as we work to improve our services. If there's anything specific you'd like to discuss or if you'd like to give us another chance to make things right, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to regain your trust in the future. Best Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your positive experience with us! We're thrilled to hear that our team provided you with great service from drop-off to pick-up. Providing a seamless and pleasant experience for our customers is always our goal, and we're delighted that we could meet your expectations. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

I'm sorry to hear that you found our pricing to be higher than expected. We aim to provide competitive pricing while delivering top-notch service and quality. Your feedback is important to us, and we'll take it into consideration as we continue to improve our offerings. If you have any specific concerns or would like to discuss your experience further, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to serve you again in the future. Best regards, Michael Hill mhill@benzelbusch.com