Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Mercedes-Benz of Orange County powered by Benzel-Busch

Harriman, NY

Overview
Employees
Reviews
Vehicles
4.6
859 Reviews
Contact Dealership

1 Mercedes Way

Harriman, NY

10926

Directions

By Type

Showing 859 reviews

July 29, 2024

Omg! Victor was amazing! He was patient and made sure I left happy!Great job! Look forward to having him for my next car! More

by ZBlack229@Yahoo.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Tzimoulis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Parra Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your enthusiastic review! We’re thrilled to hear that Victor provided you with amazing service, patience, and ensured you left happy. We’re excited to have the opportunity to assist you with your next car, and we’ll make sure Victor knows about your positive feedback. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

July 26, 2024

Frankie and the staff are amazing with quick and rapid turn around really great staff More

by MG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind words! We’re thrilled to hear that Frankie and the rest of our staff provided you with quick and efficient service. We appreciate your positive feedback and are glad that our team made your experience a great one. If you need any further assistance or have any questions, please don’t hesitate to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

July 24, 2024

Dealership was clean but the time for servicing my vechike was an hour longer than promised. I also had a discount that was not applied More

by mellisa.anderson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure of service persons name
Report | Print
Jul 30, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your feedback. We’re glad to hear that you found our dealership clean. However, we apologize for the delay in servicing your vehicle and for the oversight regarding your discount. We strive to meet the promised service times and ensure all discounts are applied correctly. Please contact us directly at 845-201-8525 so we can address these issues and make things right. Warm regards, Michael Hill mhill@benzelbusch.com

July 23, 2024

Very nice and helpful employees. Just takes a long time to get car. Omar was very informative. More

by AUTAHENDLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your feedback! We’re glad to hear that you found our employees to be nice and helpful, and that Omar was informative during your visit. We apologize for the wait time you experienced and appreciate your patience. Your feedback helps us improve, and we will work on enhancing our process to serve you more efficiently in the future. Warm regards, Michael Hill mhill@benzelbusch.com

July 23, 2024

The staff is excellent and they are very attentive. Communication is very great as well. Loaner vehicles are always in tip-top condition and performance. More

by KJREYES0929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Casale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caiya Davis
Report | Print
Jul 30, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We’re thrilled to hear that our staff has been excellent and attentive, and that our communication has met your expectations. Warm regards, Michael Hill mhill@benzelbusch.com

July 23, 2024

God, close, fast, exelent, happy. not wating time , servis no,early , no late, goo job More

by SHAIPBLAKU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Casale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caiya Davis
Report | Print
Jul 30, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your review! We’re delighted to hear that you found our service to be fast and excellent, and that we were able to meet your expectations. Your satisfaction is important to us, and we’re pleased that you had a positive experience without any waiting time. We appreciate your feedback and look forward to serving you again in the future. Warm Regards, Michael Hill mhill@benzelbusch.com

July 22, 2024

Great service to my 2005 ML 350. Very thorough from vehicle pick up, service agent, to all repairs that were done. Only in the shop for a few days, but all services and repairs were More

by EI0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your positive feedback! We’re glad to hear that you received great service for your 2005 ML 350 and that the process from vehicle pick-up to repairs was thorough and efficient. It’s wonderful to know that all services and repairs were completed to your satisfaction in a timely manner. We appreciate your trust in us and look forward to assisting you with any future needs. Warm regards, Michael Hill mhill@benzelbusch.com

July 21, 2024

Mercedes-Benz of Orange County is fantastic - the people are great!! Best dealership in the Hudson Valley! More

by Robert Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Casale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Walter Pensa
Report | Print
Jul 30, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your fantastic review! Your kind words mean a lot to us, and we’re thrilled to know that our efforts are appreciated. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

July 21, 2024

Mike was great. He explained everything. Did not pressure us and made us feel very comfortable. It was not something I thought I was going to do yesterday but saw More

by creidy74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Makofsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Tzimoulis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Paccione
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Casale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful feedback! We’re thrilled to hear that Mike made your experience great by explaining everything clearly, making you feel comfortable, and providing a pressure-free environment. It’s fantastic to know that you fell in love with the car and had a positive experience. We’ll be sure to share your appreciation with Mike. Warm regards, Michael Hill mhill@benzelbusch.com

July 20, 2024

since you had a communication break down i understand the computers where disrupted but your phones worked. our car sat in your lot for a week and the car was ready in one day. we called several time and the More

by JBARREIRO
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frankie Devita
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bateman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cruver
1.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Casale
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

I’m truly sorry to hear about the issues you experienced with our service. I understand how frustrating it must have been to have your car sit in our lot for a week, especially when communication was lacking. We strive to provide exceptional service, and it’s clear we fell short in your case. Please know that we take your feedback seriously and are committed to addressing these concerns to prevent future occurrences. I would appreciate the opportunity to discuss this further and resolve any outstanding issues. Please contact me directly at 845-201-8525 , and I will ensure we address your concerns promptly. Thank you for bringing this to our attention. Warm regards, Michael Hill mhill@benzelbusch.com

1
...
20
21
22
...
86