Mercedes-Benz of Natick

After a very unpleasant experience with the sales team, management got involved and made things whole, but considering you are entering mercedes, this was not the expected. The dealership has an excellent management got involved and made things whole, but considering you are entering mercedes, this was not the expected. The dealership has an excellent application support, Johnny was a pleasant experience in helping navigate the electronics as cars nowadays takes a lot of effort in setting up with your phone etc....they need to do a better job in enhancing the purchasing experience. More

Great facility, nice selection, very friendly and helpful, wonderfully professional. Working with Dakota was so refreshing. She knew the car in and out and was incredibly capable. helpful, wonderfully professional. Working with Dakota was so refreshing. She knew the car in and out and was incredibly capable. More

We purposely went back to Charles when I was ready to replace my 2016 GLS 450. He is the best around! replace my 2016 GLS 450. He is the best around! More

Knowledgeable and patient, an excellent combination to go through all the technical know-how I needed through all the technical know-how I needed More

The people working in the service department don’t up to a Mercedes standard, you look like you walk into a Toyota dealership that kind of service. The adviser was lack of communication. a Mercedes standard, you look like you walk into a Toyota dealership that kind of service. The adviser was lack of communication. More

Jonny provided excellent “concierge service” in orienting me with my new GL 450 E! Not only did he cover the basics, but highlighted many areas I might never have looked at or realized were there. In our adv me with my new GL 450 E! Not only did he cover the basics, but highlighted many areas I might never have looked at or realized were there. In our advanced lesson, he showed me more details about cruise control, and self driving along with even fixing an issue with my iPhone. Jonny also made me feel comfortable with asking any questions and made sure I knew I could contact him again in the future. Howard Rosenberg made sure the sales process went as smoothly as possible and followed up to make sure all went well. I wanted to buy my car from Mercedes-Benz of Natick due to the excellent service I have received from Luis Aguasvivas for many years. Luis has always responded quickly and pleasantly and made sure everything was taken care of. I look forward to working with him again for service on my new Mercedes-Benz GLE 450 Hybrid. More

Very responsive and helpful . Went out of his way to get the job done while I waited Went out of his way to get the job done while I waited More

Excellent service. Good customer support,kept me informed of the process. Will continue to do business there. Good customer support,kept me informed of the process. Will continue to do business there. More

The Service Department at Mercedes Benz of Natick is very friendly and very efficient. Their personnel does everything they can to make sure the customer is understood and provided with appropriate service. friendly and very efficient. Their personnel does everything they can to make sure the customer is understood and provided with appropriate service. My experience with Dan Kristoff was exceptional as he made sure my car’s work order was completed as speedily as possible. It Is nice to know that this dealership treats customers with such respect. More

Have used them for four successive cars over the decades. . they have always done very excellent work. I trust my cars to them.. and if something does go wrong as it has only rarely over the last 20 years the . they have always done very excellent work. I trust my cars to them.. and if something does go wrong as it has only rarely over the last 20 years they step up to make it right More