Mercedes-Benz of Natick - Service Center

Great Service. Urgent visit for a tire issue. Brian was great in keeping me informed and working with me to get this done on short notice. Urgent visit for a tire issue. Brian was great in keeping me informed and working with me to get this done on short notice. More

Mercedes-Benz of Natick makes it easy to schedule an appointment, easy to drop off the car, comfortable waiting area where I was able to plug in my laptop and work remotely. Great service people who kee appointment, easy to drop off the car, comfortable waiting area where I was able to plug in my laptop and work remotely. Great service people who keep you up-to-date on your cars progress and follow up for questions. More

The Best! Mercedes Benz of Natick is absolutely fantastic! I appreciate the great work service did to my car and the kindness that came with it! Thank you Mercedes Benz of Natick is absolutely fantastic! I appreciate the great work service did to my car and the kindness that came with it! Thank you so much! More

The people working in the service department don’t up to a Mercedes standard, you look like you walk into a Toyota dealership that kind of service. The adviser was lack of communication. a Mercedes standard, you look like you walk into a Toyota dealership that kind of service. The adviser was lack of communication. More

Very responsive and helpful . Went out of his way to get the job done while I waited Went out of his way to get the job done while I waited More

Excellent service. Good customer support,kept me informed of the process. Will continue to do business there. Good customer support,kept me informed of the process. Will continue to do business there. More

The Service Department at Mercedes Benz of Natick is very friendly and very efficient. Their personnel does everything they can to make sure the customer is understood and provided with appropriate service. friendly and very efficient. Their personnel does everything they can to make sure the customer is understood and provided with appropriate service. My experience with Dan Kristoff was exceptional as he made sure my car’s work order was completed as speedily as possible. It Is nice to know that this dealership treats customers with such respect. More

Have used them for four successive cars over the decades. . they have always done very excellent work. I trust my cars to them.. and if something does go wrong as it has only rarely over the last 20 years the . they have always done very excellent work. I trust my cars to them.. and if something does go wrong as it has only rarely over the last 20 years they step up to make it right More

Have only used this dealership for service. I really had to advocate for myself to get the service performed correctly… after 3+ months and multiple trips only half of the issues were successfu I really had to advocate for myself to get the service performed correctly… after 3+ months and multiple trips only half of the issues were successfully addressed. This is my first MB vehicle so not sure what to make of this. Everyone was very pleasant but I wish the service experience wasn’t so challenging. I spent a lot of time investigating the issues myself. I would recommend internalizing any insights the customer offers; we’re not all total idiots. That would’ve saved me (and you) a lot of time! Having said that, Jonny was very helpful, stepping in at the 11th hour to help confirm an issue persisted. He drove to my house to verify one of the issues with my car had in fact not been fixed and even went back to the dealership to get another car with the same equipment to confirm. Thanks Jonny for making the extra effort outside your department! Very appreciated. Now that issue has been fixed and I’m very thankful. More

I really like show me the video what I need to repair. and no problem to pick up my car. and no problem to pick up my car. More