Luis Aguasvivas

excellent service Howard was very knowledgeable and helpful 10/10 service solved a problem with my purchase of a 2024 GLA250 AMG witch turned out to be a2025 model from Germany. GREAT Love it. I have helpful 10/10 service solved a problem with my purchase of a 2024 GLA250 AMG witch turned out to be a2025 model from Germany. GREAT Love it. I have purchased three M B here would not deal with any other dealership.. EXCELLENT -EXCELLENT-EXCELLENT. More

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It is a reliable and comfortable shop. It’s staff, such as Luis, are experienced, efficient, considerate, patient, decent and polite. It’s staff, such as Luis, are experienced, efficient, considerate, patient, decent and polite. More

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Jonny provided excellent “concierge service” in orienting me with my new GL 450 E! Not only did he cover the basics, but highlighted many areas I might never have looked at or realized were there. In our adv me with my new GL 450 E! Not only did he cover the basics, but highlighted many areas I might never have looked at or realized were there. In our advanced lesson, he showed me more details about cruise control, and self driving along with even fixing an issue with my iPhone. Jonny also made me feel comfortable with asking any questions and made sure I knew I could contact him again in the future. Howard Rosenberg made sure the sales process went as smoothly as possible and followed up to make sure all went well. I wanted to buy my car from Mercedes-Benz of Natick due to the excellent service I have received from Luis Aguasvivas for many years. Luis has always responded quickly and pleasantly and made sure everything was taken care of. I look forward to working with him again for service on my new Mercedes-Benz GLE 450 Hybrid. More

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The people working in the service department don’t up to a Mercedes standard, you look like you walk into a Toyota dealership that kind of service. The adviser was lack of communication. a Mercedes standard, you look like you walk into a Toyota dealership that kind of service. The adviser was lack of communication. More

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They provide an excellent service. They solved a problem with my car that the other dealer still needs to. I will come back to this dealer. They solved a problem with my car that the other dealer still needs to. I will come back to this dealer. More

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They pick up and drop off our car and provide a loaner making it SO convenient. Communicate clearly through the process so no surprises. Very good experience making it SO convenient. Communicate clearly through the process so no surprises. Very good experience More

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I feel duped. M-B didn’t tell me they had replaced the engine centrifuge cover just 10K miles ago but they did it again. Price was 5 times what it was less than 3 M-B didn’t tell me they had replaced the engine centrifuge cover just 10K miles ago but they did it again. Price was 5 times what it was less than 3 years ago, same part number. Seems M-B is aggressively pursuing to maximize service revenue at our expense. Talking to service techs is not allowed (because they are afraid they may lose revenue if they tell us the truth?). Losing trust in M-B to be honest with what needs fixed. Getting harder to stick with this brand. Two stars instead of 1 because the quality of work is high (disregarding repeat fixes at 5x the price). More

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My vehicles have been serviced for several years at Mercedes Benz of Natick. I am very pleased and satisfied with the service rendered at this dealership. Brian Breidegam has always been my service con Mercedes Benz of Natick. I am very pleased and satisfied with the service rendered at this dealership. Brian Breidegam has always been my service consultant; he is not only efficient, helpful and experienced, but he also has exceptional communication skills and lot of knowledge to explain why your vehicle require something or to look for answers needed. During this service appointment, I was looking for vehicle maintenance and to correct something I consider it was a safety matter. Brian directed this matter through the service management looking for the right way to fix this matter. Geoff Bosse, service manager, explain to me what to do in order to correct it. The recommendation given worked because the issue got rectified. I highly recommend Mercedes Benz of Natick!!! More

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I really love the everything they did to me. They take me so well and I wish everyone can be like you guys (thank you so much for all the helpful and GOD bless). They take me so well and I wish everyone can be like you guys (thank you so much for all the helpful and GOD bless). More

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Mecedes-Benz of Natick Service Department is always efficient and provides courteous, prompt services every visit. efficient and provides courteous, prompt services every visit. More

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