Mercedes-Benz of Natick

They provide an excellent service. They solved a problem with my car that the other dealer still needs to. I will come back to this dealer. They solved a problem with my car that the other dealer still needs to. I will come back to this dealer. More

I was told to go and pick up my car that it would be ready by the end of the day, I spent almost 2 hours in traffic, took a personal day out of work just to go and handle it , paid a towing company 200 ready by the end of the day, I spent almost 2 hours in traffic, took a personal day out of work just to go and handle it , paid a towing company 200 bucks and when I got there my car was outside and everything from the passenger and driver seat was taking off and everything under the seat and when I asked why my car is like that service manager (Geoff Boss) said he would give me 2 options for me to take the car as is and he will knock 100 dollar off or leave the car and come back tomorrow witch I was confused because I stated to him that I missed work to handle this and I can’t miss work again because you guys failed to communicate with each other. I had called the store in the morning letting them know that I was going there to get the car. He was very rude and unprofessional from the begging , spoke to me like I was less of a person, I turned around and stated to him that this Isn’t my fault, he looked at me and told me to get my piece of xxxx car out of there. More

Daniel in services was awesome in taking care of my ever need and some, thank you need and some, thank you More

Jonny Pham provided outstanding service. He Is pleasant and very helpful. I have had my car for five years already and had never been able to deal with the technology in my car. Jonny was t He Is pleasant and very helpful. I have had my car for five years already and had never been able to deal with the technology in my car. Jonny was the first person to provide the information in a way that I could understand. He is a credit to the Herb Chambers Mercedes organization! Christine Cahill More

Ready for appointment when I arrived. Work was completed on a timely basis. The staff was friendly and respectful. Work was completed on a timely basis. The staff was friendly and respectful. More

Jonny is extremely knowledgable and a fantastic teacher! It was so helpful to have him give us a tutorial. He was very patient and thorough. I can't recommend him enough! It was so helpful to have him give us a tutorial. He was very patient and thorough. I can't recommend him enough! More

Frederick Romsey is an excellent service advisor. I am extremely happy with his efforts to emergently have my car fixed. He kept me updated and I was pleasantly surprised to have gotten my car back I am extremely happy with his efforts to emergently have my car fixed. He kept me updated and I was pleasantly surprised to have gotten my car back sooner and contentedly purring like a cat More

My experience at the dealership was absolutely outstanding, all thanks to the exceptional service provided by Yatin, Vito, and Jonny. Vito was not just helpful but incredibly patient, ensuring th outstanding, all thanks to the exceptional service provided by Yatin, Vito, and Jonny. Vito was not just helpful but incredibly patient, ensuring that I found the ideal car that perfectly aligned with my needs and preferences. Yatin excelled in transparency and expertise during the financial transactions, securing the best possible deal for me with utmost integrity. Jonny meticulously prepared my car to the highest standards, making sure every feature was in prime condition before I took it off the lot. The professionalism and unwavering commitment to customer satisfaction displayed by Yatin, Vito, and Johny were truly remarkable. I wholeheartedly recommend their services! More

I had a very good experience! They are extremely proactive. made it very convenient and easy to go in for service. They are extremely proactive. made it very convenient and easy to go in for service. More