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Mercedes-Benz of Columbus

Columbus, GA

Overview
Employees
Reviews
Vehicles
4.8
1,708 Reviews
Welcome to Mercedes-Benz of Columbus! Whether you are searching for the new car of your dreams, shopping for a used vehicle, or coming in for service and parts, our goal is to give you a 5-star experience every time. Support your local economy and let us know how we can help you today!
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7470 Veterans Parkway

Columbus, GA

31909

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Showing 1,708 reviews

April 30, 2026

Service were good because of the ability to fix recommended things in a timely manner. I wanted my radio which is not working to be looked which i felt enough time wasn't put on it. More

by Aharris80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Connor
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2026 -

Mercedes-Benz of Columbus responded

Thank you for sharing your feedback. We apologize for the inconvenience regarding the radio issue. We strive to provide excellent customer service and would like the opportunity to address your concern. Please reach out to our team so we can work towards a solution. Your satisfaction is important to us, and we appreciate your feedback to help us improve.

April 28, 2026

Tyler and the team were thorough and responsive to all of our questions. We did not feel pressured to make any decisions. More

by gbculpepper
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zarome Lakey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2026 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear that Tyler and the team were able to provide thorough and responsive service without making you feel pressured. We appreciate you choosing us and look forward to the opportunity to help in the future!

April 27, 2026

Advisor very professional and friendly technician making video of the work being performed seen very knowledgeable in the work he was doing More

by Benmcot7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2026 -

Mercedes-Benz of Columbus responded

Thank you for your feedback! We're pleased to hear that your advisor was professional and friendly, and that the technician demonstrated expertise through the video of the work being performed. We strive to provide transparent and knowledgeable service, and your comments affirm our efforts. We look forward to serving you again in the future!

April 15, 2026

Thanks very much for the professional service provided I am very pleased with the outcome for getting my vehicle in right away ,thanks to the entire team also thanks for the shuttle ,the driver were very p More

by CSANDS78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2026 -

Mercedes-Benz of Columbus responded

Thank you for sharing your positive experience with us! We're glad to hear that you were pleased with the service and that our team, including Rachelle and the shuttle driver, met your expectations. We appreciate your kind words and look forward to serving you again in the future.

April 14, 2026

By far the best service experience ever. I can say that after twelve years of dealing with Mercedes-Benz of Columbus, we are still completely satisfied. More

by PSCUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2026 -

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. We appreciate your loyalty over the years and look forward to continuing to serve you.

April 14, 2026

Awesome experience. I really like the communication before and after my service. Also thankful I was given a loaner car during process. More

by JEANETRIP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2026 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear that you appreciated the communication and the loaner car provided during your service. We strive to make every experience a great one and look forward to serving you again in the future!

April 14, 2026

Awesome, courteous, professional, timely service. Ms Rachelle did a wonderful job keeping us informed of progress More

by wevan2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2026 -

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're glad to hear our team, especially Ms. Rachelle, was able to make your experience a great one. We appreciate you choosing us and look forward to the opportunity to help in the future!

April 13, 2026

Amazing response…. amazing service and everyone so polite and proactive! The BEST dealership I’ve ever dealt with making sure needs are met. Thank you Mercedes of Colu More

by pameladobrien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew
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Apr 17, 2026 -

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. We appreciate your kind words and look forward to continuing to serve you at Mercedes of Columbus.

April 13, 2026

Rachelle did OK. My problem is taking the car in for service B. Estimated cost $750. After I received it back Rachelle called me to explain my automobile needed $80 More

by PJJLAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rachelle Pennington
4.0
This rating includes all reviews, with more weight given to recent reviews.
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April 12, 2026

Very polite, helpful and customer service oriented! Answered any questions that I had which to me is an example of professionalism More

by stump845
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2026 -

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're glad to hear our team was able to make your experience a great one by answering all your questions. We appreciate you choosing us and look forward to the opportunity to help in the future!

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