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Caitlyn Rusell
Caitlyn Rusell at Mercedes-Benz of Columbus

Caitlyn Rusell

Office Manager

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

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5.0
5 Reviews
5.0

5 Reviews

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5 Reviews of Caitlyn Rusell

June 24, 2026

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Employee Rating

The experience was great and I’m pleased. I will be back in the future. More

by canetha80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachelle Pennington, Jose Torres

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Jun 26, 2026

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're glad to hear our team was able to make your experience a great one. We appreciate you choosing us and look forward to the opportunity to help in the future!

March 23, 2026

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I appreciate Rochelle staying in touch about the vehicle, the service, and the cost. She’s a pleasure and represents Mercedes-Benz Columbus in a professional and knowledgeable manner. More

by kit.mcclung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachelle Pennington, Haley McDonald, Raul Navarro , Kennedy McDonald

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Mar 26, 2026

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear that Rochelle kept you informed about your vehicle, the service, and the cost. She is a pleasure to work with and represents Mercedes-Benz Columbus in a professional and knowledgeable manner. We appreciate your feedback and look forward to serving you again in the future!

December 31, 2025

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Employee Rating

The first/initial contact was friendly/responsive and very helpful, most of all very informative, knowledgeable and and again friendly. My next purchase will be with every effort to purchase my next car More

by hermanbarnes1231
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Malcolm Waller, Evelyn Tolbert, Haley McDonald, Raul Navarro , Lauren Farthing

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Jan 02, 2026

Mercedes-Benz of Columbus responded

Thank you for sharing your wonderful experience with us! We're delighted to hear that your initial contact with our team was friendly, responsive, and informative. It's our goal to provide knowledgeable and welcoming service to all our customers. We're thrilled to know that you're considering Mercedes Benz of Columbus for your next purchase and that we could be a part of such a special Christmas gift for your wife.

September 26, 2025

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Employee Rating

The Service Department Was Really Good With Customer Service They Really Take Good Care Of Me & My Vehicle Keeping Me In The Loop On All Updates Service Manager Was Excellent On Helping Me As Well More

by zx12turbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachelle Pennington, Jason Goodroe , Kailey Hood

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Sep 26, 2025

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. We appreciate your kind words and look forward to serving you again in the future!

April 25, 2025

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Employee Rating

I have never had a better experience buying a car. Thank you! Malcom was terrific! More

by mccallcortney
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nadie Martin, Debi Lewis, Brittany Whatley, Malcolm Waller, Lizzy Spitzmiller, Haley McDonald , Richard Joyner, Kennedy McDonald, Arlen Montgomery

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Apr 25, 2025

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. Congrats on the new vehicle!

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