Rachelle Pennington

Professional, courteous and proficient! Malcolm is awesome and very knowledgeable, he made the process stress-free! I am a return customer because of the exemplary customer service. Malcolm is awesome and very knowledgeable, he made the process stress-free! I am a return customer because of the exemplary customer service. More

by vwmswiley22 Verified Customer Verified Customer

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The experience was great and I’m pleased. I will be back in the future. I will be back in the future. More

by canetha80 Verified Customer Verified Customer

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The people are kind and thoughtful. They are timely. The physical plant was clean and neat. They are timely. The physical plant was clean and neat. More

by Gwendolynetheredge Verified Customer Verified Customer

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Ms Pennington always greets me by name regardless of the amount of time that has passed between visits. She conducts herself in a professional manner and makes sure that repairs or servicing are done in a amount of time that has passed between visits. She conducts herself in a professional manner and makes sure that repairs or servicing are done in a timely manner. More

by ashley48 Verified Customer Verified Customer

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I appreciated the service provided by Ms. Pennington. Very professional and concerned about the customer understanding the entire process, related to servicing MB vehicle. Followed up on an e Pennington. Very professional and concerned about the customer understanding the entire process, related to servicing MB vehicle. Followed up on an explanation of needed services and when they are actually due. The Service Department did a good job with the service, to include the washing/cleaning of my vehicle. More

by M22 Verified Customer Verified Customer

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There is too long of a wait time for a service appointment. But Rachelle is always there for me and has helped me on numerous occasions. I greatly appreciate her! appointment. But Rachelle is always there for me and has helped me on numerous occasions. I greatly appreciate her! More

by henson874 Verified Customer Verified Customer

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Everything I said in my previous evaluation still stands from yesterday 06/05/26. Excellent work by all concerned. from yesterday 06/05/26. Excellent work by all concerned. More

by FBORR Verified Customer Verified Customer

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One of the best car buying experiences has been with Tyler Poole. From beginning until the end of the deal I felt heard. My buying process was handled with 5 star customer service. Quickly and efficient Tyler Poole. From beginning until the end of the deal I felt heard. My buying process was handled with 5 star customer service. Quickly and efficiently Tyler and Zarome are definitely a team that delivers and not to mention the service department they also rocks! More

by evette2592 Verified Customer Verified Customer

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The Mercedes dealership is clean and tidy, but nothing extraordinary or impressive. It’s just plain, unremarkable. The other dealerships offer a vast selection of snacks, including coffee, popcorn, and wa extraordinary or impressive. It’s just plain, unremarkable. The other dealerships offer a vast selection of snacks, including coffee, popcorn, and water bottles. But at Mercedes there's only a single Keurig machine, tiny water bottles, but that’s about it. The service this time was not as good as before. More

by CHERRYHARVE Verified Customer Verified Customer

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Mercedes-Benz of Columbus is a top-notch customer-friendly and extremely credible dealership. They are service oriented and equally professional. customer-friendly and extremely credible dealership. They are service oriented and equally professional. More

by derric0 Verified Customer Verified Customer

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