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Mercedes-Benz Of Tacoma

Fife, WA

4.4
3,040 Reviews
Call Dealership (253) 922-6820

1701-C Alexander Ave E

Fife, WA

98424

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3,040 Reviews of Mercedes-Benz Of Tacoma

July 13, 2023

Good service. kindness fast I had to wait to long to get service I wish you could have cancellation waiting too More

by MINHEE_CHUNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Davis
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Jul 13, 2023 -

Mercedes-Benz Of Tacoma responded

Minhee, thanks for your feedback! We're happy to hear that you found our service good and fast. Always here to help at Mercedes-Benz of Tacoma!

July 12, 2023

Does a wonderful job and great customer experience. He calls and updates on your car! More

by ekvchapman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Davis, Givanni Signorino
Report | Print
Jul 13, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you so much for your kind words! We truly appreciate your feedback and we're thrilled to hear that you had a wonderful experience with our team here at Mercedes-Benz of Tacoma. Providing great customer service is our top priority and we look forward to seeing you again next time. Take care!

July 11, 2023

Luke was awesome! He went the extra mile for me. I did not have an appointment but had a recall on my car and he was able to get me in and taken care of! I really appr More

by wendy_armour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Stansfield
Report | Print
Jul 11, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for the great review! We're glad to hear that Luke provided excellent service during your visit. Drive safely, and we hope to see you again at Mercedes-Benz of Tacoma!

July 11, 2023

I experienced worst customer service. They treated me terrible even i paid $60000 in one payment. This is my second benz car but benz loses many future potential customers. I will tell my More

by SYC382
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris lee’s boss- he does not even introduce his name. Worst person, Chris Lee, Emil Zakhrabov, Jose Alberto
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Jul 13, 2023 -

Mercedes-Benz Of Tacoma responded

Good afternoon and thank you again for your response. If you recall, we scheduled an appointment with you and you reschedule. We did everything to accommodate and also spoke with your brother. You're writing a review on behalf of your father and you were not a party to the transaction, or is it actually for you after you've denied that you're the driver of this vehicle? We've had different stories from you, your father and your brother so what is it? You want me to apologize. We did nothing wrong. We treated your father with kindness and respect. (I have it on video in the Business office). He was a pleasure to work with until you found a better deal at another dealership on a all-wheel drive C300. At that point, you wanted to convince your dad and us that he didn't know what he was doing when we had full disclosure that this was a rear-wheel drive vehicle and since you got a better deal, you tried to get your brother to tell us a different story to gain our sympathy in a failed attempt to rescind the contract. You want an official apology for us doing something we didn't do. We followed the law and you want an apology from me/us for holding you accountable to the law? I'm confused. Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

Jul 13, 2023 -

SYC382 responded

I am telling you about Chris and your financial manager’s attitude. I didn’t try to cancel our contract after i talked to you. Even i didn’t recall your name, that was fine. I know you tried. But not for Chris and your financial manager on the day when i came for pick up the car. If you don’t want apology about your team’s customer service, that’s fine. I am not going to buy Mercedes anymore. Ps: i am a part of transaction now. Since you guys pushed us, my father put me as a secondary owner/cosigner. Also I got an email that Benz already checked my credit report. Like i said, i’d never been explained for my credit check and given benz to permit doing this.

July 11, 2023

The communication I received was lacking and became very frustrating. I understand fixing all the emissions on the vans is probably frustrating, but undated along the way would have been helpful for my fami More

by tscarlson21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Verginia
Report | Print
Jul 12, 2023 -

Mercedes-Benz Of Tacoma responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

Jul 14, 2023 -

tscarlson21 responded

Hi Brittany, thank you for the response. My name is Tiffany Carlson.

July 11, 2023

Good experience Hi Liz was friendly, very helpful and knowledgeable. If she did not know the answer, she will take time to find out. More

by KJCREW8
Recommend Dealer
Yes
Employees Worked With
Liz
Report | Print
Jul 12, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brittany Kuranko Service Manager brittanykuranko@looklarson.com

July 09, 2023

They scheduled the service and didn't have the parts. Took an extra week. The service writer worked hard to keep me happy. More

by NFALKENBURG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Cerna
Report | Print
Jul 11, 2023 -

Mercedes-Benz Of Tacoma responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

July 08, 2023

Not satisfied customer service was not satisfactory. Call backs seem to not even exist here. WOULD NOT RECOMMEND More

by DOYLEMIRANDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luke Stansfield
Report | Print
Jul 12, 2023 -

Mercedes-Benz Of Tacoma responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. SERVICE: Brittany Kuranko Service Manager brittanykuranko@looklarson.com

July 07, 2023

Finance guy felt a little pushy and made me uncomfortable.. salesman was great, super friendly and got us a good deal More

by TRISH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tibou, Jordan Delong, Jose Alberto
Report | Print
Jul 09, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen. Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

July 06, 2023

I bought my ml 350 from this dealer and I'm very satisfied with the quality service Iam receiving from the service department. Especially my service manager Luke is the best I had. More

by AGAPE1GRACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Stansfield
Report | Print
Jul 06, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for the great review! We're so glad to hear that our service department, and Luke in particular, have been providing you with quality service. We appreciate your business and look forward to assisting you in the future at Mercedes-Benz of Tacoma!

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