It took Mercedes Tacoma 10 days to complete a simple Service B on my vehicle. There was no rental offered, and for the first week my car sat with no updates—it appears they forgot about it. When I finally got a write-up, it recommended Service A, which tells me the technicians were never told I booked Service B. After all that, when the car was finally ready, I was told they wouldn’t send a shuttle because I live outside their 10-mile radius. I was charged almost $1,300 and then had to spend another ~$150 on an Uber just to pick up my own car. No proactive communication, no make-good, and no basic customer care. If you value your time, clear communication, and basic courtesy, look elsewhere. I won’t be returning to Mercedes Tacoma.

Great customer service and Follow up. Vlad was our sales rep and he took the time to answer all questions we had about extended warranties. By far the best car shopping experience I’ve had. Highly recommend this dealership.

The service was excellent, the sales agent Vlad was exceptional. He made the buying process very easy for us. He was transparent, patient, knowledgeable, very helpful, and a great communicator.

I was in need of a new car and I done extensive research. I dreaded going to a dealership and the buying experience. It had been 15 yrs since buying my last car and I just knew a root canal would be a better experience than the car buying one. Larson Motors had the vehicles we liked and so I reached out to the sales team and met Tyler, later Vlad and Emil. This was the experience, I should have had many years ago - professional, listened to my needs knew the vehicle and features. Every step of the way mattered to me in how I was cared for by Merceds-Benz of Tacoma. I left a happy customer feeling like the deal was a win-win and thrilled with my choice in garage. Thank you sales team!

Vladislav Lala was great 👍 we will come back in the future. We've told friends and colleagues about our experience here.

M-B of Tacoma was ultra professional from the first time I walked in to the dealership to the time we drove my vehicle off of the lot and beyond. Vlad, Scott and Spencer were helpful beyond your average customer service and they made our purchase a pleasant and exciting one every step of the way. Purchasing a car has never been easier. Thank you!!!