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Mercedes-Benz Of Tacoma

Fife, WA

4.4
3,040 Reviews
Call Dealership (253) 922-6820

1701-C Alexander Ave E

Fife, WA

98424

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3,040 Reviews of Mercedes-Benz Of Tacoma

July 21, 2023

Alex the customer service rep was awesome. I feel like usually going the dealer is an rough experience but I have never had as good of service as I received. Communicated frequently and was ve More

by NickC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Kalliainen
Report | Print
Jul 22, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you so much Nick for taking the time to write a review on your experience. It's not often we see the 5-star reviews come in talking about the great things! We appreciate you and look forward to seeing you again in the future! Kindly, Brandon Kindle General Manager Mercedes-Benz of Tacoma

July 21, 2023

Bought a 2023 Passenger Sprinter van from Tacoma Mercedes. Vlad was great to work with, followed up on few small issues quickly and kept on checking back. They gave me a really nice EV Mercedes whil More

by YURIYO916
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vlad Lola, Brandon Kindle
Report | Print
July 20, 2023

Little communication about repair status once car was in shop. We had to ask about repair status. More

by GROTTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Stansfield, Liz Davis
Report | Print
Jul 20, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for bringing this to our attention. We're sorry about the communication issues regarding your repair service. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. Please let us know the best way to contact you. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

July 20, 2023

As a person who was taking care of me at the Mercedes dealership, I will send more customers specially for him More

by SLAVICLUNGU
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jordan Delong, Arnie Manansala
Report | Print
Jul 21, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for the amazing review! We appreciate your kind words and the referral. Our team at Mercedes-Benz of Tacoma is always here to provide exceptional service. Have a great day!

July 20, 2023

Alex was great. Friedly, answered her phone, found warrenty documents, etc. Don't let her get away! More

by lhtoburen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Kalliainen
Report | Print
Jul 21, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for the positive review! We're happy to hear that Alex provided excellent service and went above and beyond. We appreciate your feedback and hope to see you again at Mercedes-Benz of Tacoma!

July 19, 2023

Car made it home but is not running and things that were working are not working and just haven’t had time to call . Will bf weeks over. More

by R.TOLLIVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Davis, Alex Kalliainen
Report | Print
Jul 19, 2023 -

Mercedes-Benz Of Tacoma responded

R, thank you for the review. We're sorry to hear about the issues with your car. We look forward to hearing from you soon to discuss possible solutions to these concerns. Thank you! - Mercedes-Benz of Tacoma

July 19, 2023

M.E. App not working from day one and still not working. I’ve spent hours on phone with Mercedes customer support and problem is not fixed. This is on a new vehicle. More

by CAPTAINR.RAMIREZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Arnie Manansala
Report | Print
July 19, 2023

The guys down there is totally awesome. They accommodated me with all my needs with no problem at all. I can’t wait to pay off my new vehicle and go back and grab something else. Thank you More

by DREWLOGAN32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Lee, Scott Gerard, Jordan Delong, Arnie Manansala, Jed Blanco, Tomari Bates, Jared Grant, Anaahad Kaur, Jacob Fearn, Victor Caraman
Report | Print
Jul 19, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for the awesome review! We're happy that our team at Mercedes-Benz of Tacoma could accommodate all your needs. We appreciate your support and look forward to assisting you again in the future. Drive safely!

July 18, 2023

Take too long for make a phone call to service department and waiting for their reply are not easy More

by MICHAELSU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Cerna
Report | Print
Jul 19, 2023 -

Mercedes-Benz Of Tacoma responded

Thanks for sharing about your experience with Mercedes-Benz Of Tacoma. We appreciate your business and hope to see you again soon! Brittany Kuranko Service Manager brittanykuranko@looklarson.com

July 16, 2023

They treated me well. But the wash area was down and my car wasn’t washed. More

by Fshirley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Shepard , Liz Davis
Report | Print
Jul 16, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz Of Tacoma, we look forward to having you as one of our valued customers for many more years to come! Brittany Kuranko Service Manager brittanykuranko@looklarson.com

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