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Mercedes-Benz Of Tacoma

Fife, WA

4.4
3,040 Reviews

1701-C Alexander Ave E

Fife, WA

98424

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3,040 Reviews of Mercedes-Benz Of Tacoma

July 28, 2023

Great customer service. What I didn't like is the things being taken out of my vehicle while being in for service. Them also not making it right or even admiting it was one More

by MMJAQUI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Saechao, Liz Davis
Aug 03, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

July 28, 2023

AJ my salesman was great! He was relaxed and not high pressure. I did have a few little hiccups, nothing major. And after no response by another employee, AJ promptly called More

by ERASTEFANIE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Alberto, AJ Merell
Aug 01, 2023 -

Mercedes-Benz Of Tacoma responded

AJ and the team are glad you had a positive purchase experience. We appreciate your kind words and look forward to seeing you again. Thank you! - Mercedes-Benz of Tacoma

Aug 01, 2023 -

Mercedes-Benz Of Tacoma responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

July 27, 2023

AJ and Alex give phenomenal customer service! This is my second car purchase. I have always been impressed by the sales and service department! More

by ANGELA.AUDERER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Merell, Alex Kalliainen
Jul 28, 2023 -

Mercedes-Benz Of Tacoma responded

Angela, it's great to know that AJ and Alex provided you with top-notch service at Mercedes-Benz of Tacoma. We're delighted to have been part of your car buying journey not once but twice! Thanks for the review.

July 26, 2023

Liz showed to a conference upstairs which allowed me to hold a virtual meeting while my car was in the shop. More

by JGRANT10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Davis
Jul 26, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Mercedes-Benz Of Tacoma to be a positive one. Please don't hesitate to reach out if you need anything else. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

July 24, 2023

Ana was world class. A genuine human that made the entire process feel organic and friendly. No pressure from anyone in the entire buying process. Highly recommend this More

by ARICOMPA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Alberto, Anaahad Kaur
Jul 24, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz Of Tacoma. Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

July 23, 2023

AJ was great! Super helpful responsive even after I the purchase. For sure will recommend him to friends. More

by 414sara
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
AJ Merell
Jul 24, 2023 -

Mercedes-Benz Of Tacoma responded

It's great to hear that AJ was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz Of Tacoma! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

July 23, 2023

This is the only place i go for purchasing new mercedes. Great dealer. Thanks to Chris Lee. More

by MISUN1004
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Kindle, Chris Lee, Scott Gerard, Emil Zakhrabov
Jul 24, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for sharing your experience with us! We're happy to hear that Chris and the team provided you with excellent customer service. We truly appreciate your feedback! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

July 23, 2023

Took vehicle in 3 times to fix same issues. 2 items still not resolved but they wanted wanted more money after we spent a considerable amount. In addition, very poor communication. After o More

by Josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brittany
Jul 27, 2023 -

Mercedes-Benz Of Tacoma responded

We're sorry to hear about your experience, Josh, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

July 22, 2023

Jacob and Emil were very helpful in my process of buying my car. Jacob also follows up to check my progress with the car. More

by VISHNUSAI YOGANAND
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Kupper, Emil Zakhrabov, Jacob Fearn
Jul 22, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you so much Vishnusai for taking the time to write a 5 star review on our team. It's not very often the number of clients we serve take the time to do something that means so much to us so I thank you!!! Please know if there's anything you need, don't hesitate to reach out to Jacob! Welcome to the Mercedes-Benz of Tacoma Family! We appreciate you! Kindly, Brandon Kindle General Manager Mercedes-Benz of Tacoma

July 22, 2023

Good work on my van, thank you mercedes of fife, fast scheduling and repair time More

by YURIYM
Recommend Dealer
Yes
Employees Worked With
Randy Allen
Jul 24, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

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