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Mercedes-Benz Of Tacoma

Fife, WA

4.4
3,040 Reviews

1701-C Alexander Ave E

Fife, WA

98424

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3,040 Reviews of Mercedes-Benz Of Tacoma

November 02, 2023

Communication was good, but I did not get my van back when planned, it was 2 days later. More

by charli300_
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know names
Nov 03, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for your review. While we are glad that you found your experience with us here at Mercedes-Benz Of Tacoma to be an overall positive one, we do apologize for the delay and any inconvenience we may have caused. Please don't hesitate to reach out if you'd like to discuss this issue in more detail. We appreciate your business and hope to see you again. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

November 01, 2023

Oscar in the service department does a great job, very friendly and ensured we were kept informed regarding our vehicles. More

by MH0229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Cerna
Nov 02, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for the 5-star rating! We're glad to know Oscar in our service department provided you with a great experience at Mercedes-Benz of Tacoma. We'll see you next time! Have a great ride!

October 31, 2023

No stars on calling/returning customer calls for questions. Called multiple times and sent in electronic request. I was promised someone would contact me by now. Its been 3 weeks. More

by Unknown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Liz Davis
Nov 04, 2023 -

Mercedes-Benz Of Tacoma responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

October 27, 2023

Good service. The agent was very helpful. I will recommend this to my friends. Kudos to Giovanni. Good job guys. More

by ZENAIDAABAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Givanni Signorino
Oct 27, 2023 -

Mercedes-Benz Of Tacoma responded

We're glad to know you had a positive experience with us at Mercedes-Benz of Tacoma! Your recommendation means a lot. We'll be sure to pass on your kudos to Giovanni and the team. Safe travels in your new car!

October 27, 2023

Well presented clean and welcoming. Very knowledgeable staff dales people. Would recommend to others with surety. More

by PARMARSHALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Watanabe, Chris Lee, Jose Alberto, Liz Davis
Oct 30, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz Of Tacoma, we look forward to having you as one of our valued customers for many more years to come! Brittany Kuranko Service Manager brittanykuranko@looklarson.com

October 26, 2023

Great people and service but the lead time to get an appointment is disappointing. I also called to inquire if a part was on hand, after driving from Olympia I was told the part wasn’t there? Someone el More

by salm0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Allen
Oct 27, 2023 -

Mercedes-Benz Of Tacoma responded

We appreciate your feedback and understand the frustration with lead times for appointments. We're glad to know that despite a few hiccups, our team was able to assist you effectively at Mercedes-Benz of Tacoma. Thanks for bringing up the alignment issue - we'll certainly look into it!

October 26, 2023

Good service. Nothing else to add. Please don’t force people to add so many words… More

by SOOKIE
Recommend Dealer
Yes
Employees Worked With
Brandon Kindle, Chris Lee, Jose Alberto
Oct 27, 2023 -

Mercedes-Benz Of Tacoma responded

This is great to hear! Thank you for trusting Mercedes-Benz of Tacoma with your automotive needs!

October 22, 2023

Very professional, great service. No pressure. Staff were accomodating. Great follow up. Would defintely recommend. More

by CHRISJBA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Lee, Scott Gerard, Jordan Delong, Jose Alberto, Anaahad Kaur
Oct 22, 2023 -

Mercedes-Benz Of Tacoma responded

Chris, Congratulations on your new vehicle! We are so glad that Chris, Scott, Jordan, and our team had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

October 22, 2023

I bought a sprinter van with Vlad he is a nice guy super friendly the service was fast, i really recommend him, hank you More

by Dmitri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vlad
Oct 22, 2023 -

Mercedes-Benz Of Tacoma responded

Dmitri, Thank you for your very kind review. Vlad and our team strives to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz Of Tacoma. Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

October 21, 2023

Great experience and am pleased with my purchase. Paid cash for a 2020 Toyota Tundra and assumed I would leave with the title to the truck but apparently that’s not how the purchase process works. Co More

by D-TCORDERO
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jose Alberto, Anaahad Kaur
Oct 22, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you so much for your kind words, and for taking the time to leave us this feedback! Congratulations on your new Toyota Tundra! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

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