Master Buick GMC

Awful The last time i went to dealer for oil change, waited in lobby- 4 hours. Asked how much longer, said oh I was about to call? I was waiting in the lobb The last time i went to dealer for oil change, waited in lobby- 4 hours. Asked how much longer, said oh I was about to call? I was waiting in the lobby. This time I decided not to waste my time and leave it for them to call. 8 hours later I went to check what was taking so long...Guess what? I was about to call. More

Service was good but I don’t think the charges were correct. I don’t think they gave me my $50.00 coupon deduction. Only 35.00 seems as though the price wasn’t correct. It was a bit pricey. I don’t think they gave me my $50.00 coupon deduction. Only 35.00 seems as though the price wasn’t correct. It was a bit pricey. More

Awesome best experience I had at any dealership. Salesman Gene Baxley was extremely helpful and answered all my questions and was very positive and accomplishing what I need to get done to purchase a Salesman Gene Baxley was extremely helpful and answered all my questions and was very positive and accomplishing what I need to get done to purchase a new car. Finance person made it easy for me to understand finance process and was able to work within by budget. More

Outstanding service I was greeted by David Truitt the service manager and he was very welcoming and kind. I came for an oil change who was done by Brady England and he di I was greeted by David Truitt the service manager and he was very welcoming and kind. I came for an oil change who was done by Brady England and he did an awesome job and had it done fast! This was my first time coming and I will only go to this location ever again! The waiting room was very clean as well as the center I walked in to give David my car information. More

Breach of Trust My car was there for a 1 hour window repair & didn't get my vehicle back for 3 business days. My window still doesn't work properly. 5 extra miles wer My car was there for a 1 hour window repair & didn't get my vehicle back for 3 business days. My window still doesn't work properly. 5 extra miles were added to my speedometer yet the owner denies anyone had driven my car. This is a 2002 WS6 Trans Am w/less than 15,000 miles on it. Whoever drove it did "burn outs" in it as there were tiny chunks of rubber on my mud flaps & "burn out dust" all of my rear fenders. I was also treating extremely poorly & unprofessionally by the owner himself (Will Schafer) . All this after having been a customer there for almost 20 years. More

Mr. Roscoe Peace was very knowledgeable and provided excellent customer service. He answered all my questions and provided me with all of the material and much neede was very knowledgeable and provided excellent customer service. He answered all my questions and provided me with all of the material and much needed information needed for my new vehicle. More

Too expensive & took too long. Service, oil change & check transmission for torq converter noise. Appointment time 10:30 am & not called to pick up until 4:30 pm. Price was $ 110 fo Service, oil change & check transmission for torq converter noise. Appointment time 10:30 am & not called to pick up until 4:30 pm. Price was $ 110 for oil change & tire rotation. This is entirely too high. More

An Enjoyable and professional experience Gene and Bernard were very patient and knowledgeable while assisting me in the purchase of my new vehicle. Their attention to my preferences and ensu Gene and Bernard were very patient and knowledgeable while assisting me in the purchase of my new vehicle. Their attention to my preferences and ensuring I received the vehicle I wanted made me feel as they truly valued my business. More

Excellent Customer Service by Master Buick Service Dept A Big Thank You to David Truitt and the mechanic for their expert advice this past week on repairing my vehicle. They were as concerned about the co A Big Thank You to David Truitt and the mechanic for their expert advice this past week on repairing my vehicle. They were as concerned about the condition of my car as I was. I could not have dealt with a more professional and courteous staff than these two gentlemen. They test drove my car afterwards because they stated that they did not want me to be stranded out on the road. I have been a customer of Master Buick since the purchase of my vehicle in 2009. I would not consider purchasing a new vehicle from anyone else but Masters Buick. Their concern for me as a customer was way more than I expected from them. May God continue to bless these fine gentlemen and Masters' Buick Company. Keep up the good work. I am telling everyone about your excellent service. More

Acadia oil change & rotate tires Phillip Towns & his staff are very professional & courteous everytime I bring my vehicle!! My service was taken care of promptly & they topped off my Phillip Towns & his staff are very professional & courteous everytime I bring my vehicle!! My service was taken care of promptly & they topped off my windshield washer fluid also !! More