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Master Buick GMC

Augusta, GA

4.8
1,102 Reviews

3710 Washington Rd

Augusta, GA

30907

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1,102 Reviews of Master Buick GMC

September 18, 2018

Warm and welcoming friendly staff I gave my rating because everyone is willing to go the extra mile to help and solve the issue if there is one. Charles is awesome and a great guy and More

by JAMFEW72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Williams
Sep 18, 2018 -

Master Buick GMC responded

At Master Buick GMC, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

September 16, 2018

Purchased new GMC truck Everyone encountered at the dealership was extremely friendly and customer oriented. This was the easiest purchase of a vehicle I have ever been invol More

by JALLEY6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Overby, Sue Oertle, Keith Stone
Sep 18, 2018 -

Master Buick GMC responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to serve you, and we look forward to doing so again. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

September 15, 2018

Finally a dealership that cares!!! This dealership deserves more then 5 stars. They definitely went above and beyond to make sure they were putting me in the vehicle that was perfect fo More

by DANIELLE.TULLIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Overby, Sue Oertle, Nicole Rowell, Keith Stone
Sep 18, 2018 -

Master Buick GMC responded

Thank you so much for your review, Danielle! Happy customers are our goal and our mission at Master Buick GMC, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let us know. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

September 14, 2018

Great!! My air went out in my car over the weekend... I called first thing Monday morning they got me right on in and had my air fixed by the end of the day!! More

by CRYSTALBURTON14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Truitt
Nov 27, 2018 -

Master Buick GMC responded

We appreciate your kind words, Crystal. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

September 14, 2018

Service This is the second time you have been short staffed,I understand this happens sometimes, but this also makes a longer wait time. Hire m More

by BOYDJAST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Williams, Brooke Jennings
Sep 21, 2018 -

Master Buick GMC responded

We are so sorry that you had to wait. Our being short staffed should not be your problem. Our customers' time is precious and we want you to know we do value it and work on our scheduling daily to improve the process. We appreciate your feedback and letting us know when you do have to wait so we can learn from it and make our processes better. We hope you will give us another chance to prove ourselves! Kathy Hensley, Owner

September 13, 2018

Excellent Buying Service Sales personnel were extremely thorough in explaining the different models and features. They took their time and ensured I had the vehicle I wanted. More

by rusdot23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Overby, Gene Baxley, Keith Stone
Nov 27, 2018 -

Master Buick GMC responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

September 13, 2018

Excellent Customer Service Tony was excellent in helping my Husband and I find the vehicle that we were looking for. The communication was excellent and he went beyond in making More

by LB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Goddard
Nov 27, 2018 -

Master Buick GMC responded

Thank you for your great review! We're glad to have Tony on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

September 13, 2018

Every one was very respectful. My vehicle was serviced in a I would recommend this dealership to anyone because of the excellent services. My vehicle was serviced in a timely manner. I could not ask for anythin More

by johnsonjc7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Truitt
Nov 27, 2018 -

Master Buick GMC responded

We cannot thank you enough for your wonderful review of Master Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

September 12, 2018

Great service and very helpful The reason why I recommend master Buick gmc. Is they are a friendly staff and will help out however they can to help you. They are not pushy to just m More

by Dmitch99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Goddard
Nov 27, 2018 -

Master Buick GMC responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

September 12, 2018

Excellent customer service I went to Master Buick / GMC looking for a gently used Sierra 1500. Tony Goddard assisted me and asked what I was looking for as far as options go. More

by Mj23macd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Goddard, Steve MacDonald, Keith Stone
Nov 27, 2018 -

Master Buick GMC responded

Thank you for taking the time to write about your experience with us! At Master Buick GMC, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Tony, Steve, and Keith were able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

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