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Master Buick GMC

Augusta, GA

4.8
1,102 Reviews

3710 Washington Rd

Augusta, GA

30907

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1,102 Reviews of Master Buick GMC

September 26, 2018

Good people to deal with. Always get 1st class service, Friendly folks, Fine looking showroom and plenty of inventory to select from. Fair trade in pricing. Very knowledgeable More

by WAANDERSON46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Ward, Bernard Hughes, Keith Stone
Sep 27, 2018 -

Master Buick GMC responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything automotive-related we can assist you with in the future, please let us know. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

September 26, 2018

After two days the repairs for my car did not fix the proble Good service rep, but my car problem was not fixed. I buy my car from you because of your service department. I feel let down this time More

by JACKSOLA4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charles Williams
Sep 25, 2018 -

Master Buick GMC responded

I am very sorry we weren’t able to get to the root of your vehicle’s problem. Please allow us to take a look at it again. Sometimes there are steps that are taken to resolve a problem and this may be what GM proposed as a first step. We will take care of this problem. We are sorry for the inconvenience this has caused you. Kathy Hensley, Owner

September 25, 2018

Had a problem with my truck that kept it from running proper Got me in and out on the same day with no appointment. Truck was in limp mode and was really not drivable. So it was great to get me in and out in an More

by EASTERN_MACHINE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Truitt
Sep 25, 2018 -

Master Buick GMC responded

Thank you so much for your review]! Happy customers are our goal and our mission at Master Buick GMC, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let us know. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

September 25, 2018

Air conditioner line broke, had bought warranty with vehicle Brad is very fast in assisting getting unit into shop quickly for repairs Surprised $600 labor for repair that took less than 3 hours Shall be r More

by BigRed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Gillespie
Sep 25, 2018 -

Master Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2151

September 25, 2018

Oil Consumption Test Porsha was wonderful to work with! Very understanding of everything that I needed and returned my calls as quick as she could. Thank You very much! More

by John S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Williams, Porsha Cox
Sep 25, 2018 -

Master Buick GMC responded

Thank you for taking the time to write this review. We are pleased to hear that Porsha was able to provide an efficient and overall positive experience. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2151

September 25, 2018

Commendation Excellent service provided by David Truitt in every respect. He was eager to help, quite knowledgeable, [patient and knowledgeable. May I commend als More

by gdaniel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Truitt, Phillip Towns
Sep 25, 2018 -

Master Buick GMC responded

Thank you for your excellent review of our service department. We are grateful for our friends’ business and appreciate you and your loyalty to us! Our goal is to make sure you are well taken care of each and every time you visit! Kathy Hensley, Owner

September 25, 2018

Not good! I came i for a warranty oil change and tire rotation! I was told I would be responsible for xtra fluids! Did not figure or have any idea bill would be More

by KENNETH.WHALEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t want to mention any names!
September 25, 2018

Great customer service Wade and staff go above and beyond to deliver a quality product. No other dealerships in the area matches their attention to detail More

by NH3DAWG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wade Howard
Sep 26, 2018 -

Master Buick GMC responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear Wade and our staff were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. All the best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

September 25, 2018

Hassle free The staff at Master always provide excellent service and go beyond to make having my GMC truck serviced. I will continue to recommend Master as the go More

by parksls42017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Ward, Bill Whitten, Porsha Cox
Sep 26, 2018 -

Master Buick GMC responded

Thank you so much for your excellent review. As a team, we are committed to quality service and we’re happy that our team was able to show you that. Thank you for your commitment and we hope to see you soon. All the best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

September 24, 2018

New GMC Canyon We love our new truck! Master is the best dealership in Augusta! Best dealership to deal with hands down, all the staff is extremely friendly and know More

by JM6791
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Towns, Bernard Hughes
Sep 25, 2018 -

Master Buick GMC responded

Congratulations on your new truck! Thank you so much for this excellent feedback and your very kind recommendation of our dealership. It was a pleasure to do business with you and we hope to see you again in the future! Warm regards, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

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