Master Buick GMC

Fantastic Service Department Charles Williams & the entire service team were great to work with. They kept me informed the entire time they had my car & did a great job fixing it. Charles Williams & the entire service team were great to work with. They kept me informed the entire time they had my car & did a great job fixing it. Thank you to everyone at Master Buick! More

Philip Towns is amazing . Philip is the best service manager ever ! Simply the best ,best ,best . I can’t can’t get over the amazing service of the Philster! He always is on hi Philip is the best service manager ever ! Simply the best ,best ,best . I can’t can’t get over the amazing service of the Philster! He always is on his AGame . More

Service visit They got me taken care of quickly. Took the truck in to get service so my wife Penny could go on an out of town trip. They were fast and courteous and They got me taken care of quickly. Took the truck in to get service so my wife Penny could go on an out of town trip. They were fast and courteous and I can't speak highly enough of them! More

Great Experience! We have bought many cars from this Dealership and will continue to come back. They treat us like family and they stand behind their sales. If we have We have bought many cars from this Dealership and will continue to come back. They treat us like family and they stand behind their sales. If we have a problem, they fix it. More

Parts weren't ordered before appointment a week earlier Getting first service a week earlier they noticed it needed CV boot replaced. After most of the day was over Charles mentioned they were ordering the Getting first service a week earlier they noticed it needed CV boot replaced. After most of the day was over Charles mentioned they were ordering the part. Gave a rental car. The next day I called at 2pm and Charles said the part wasnt installed yet. I said this is incredible since I made the appointment a week earlier. He put me on hold and then said it was ready. They seem too busy for the volume they are handling. More

Outstanding service provided by Bo. Easy transaction. The dealers did not pesture us while looking at the vehicles, which is not normal for dealers. This is an outstanding dealership to work with. The dealers did not pesture us while looking at the vehicles, which is not normal for dealers. This is an outstanding dealership to work with. More

Masters is a dealership I have enjoyed working with. I have done business with Masters for 25 or more years. I have gone to one other dealer to purchase a vehicle and ended up trading it for one at Maste I have done business with Masters for 25 or more years. I have gone to one other dealer to purchase a vehicle and ended up trading it for one at Masters. I have been very pleased with the salesmen and the service writers.. That should say a lot about this dealership. A. Johnson More

Horrible service department experience Even though I have purchased several vehicles from them and used their service department for over twenty years, my last service visit was horrible. Even though I have purchased several vehicles from them and used their service department for over twenty years, my last service visit was horrible. I had them replace the starter on my '87 Blazer. But it was only after I had gotten it home that weekend that I found that they had removed and not replaced the flywheel / torque converter dust cover and the wiring to the engine knock sensor . Both had to be removed to remove and replace the starter. I returned to the service department the following Monday and showed them the problem, but they could not find the missing parts anywhere. They had to order the knock sensor wiring from O'Reillys Auto Parts and told me I'd have to go look around in a junk yard to find the lower bell housing cover since GM didn't stock the part any more. I went back to pick up my truck several days later and was presented with a bill for over $ 300 to install a $ 15 wire and adjust the timing back to normal. When I asked why I should have to pay to fix their mistake, all the service advisor would say was "We only did what you asked us to do" Even though I emailed a complaint to the dealership's management, I have never received a reply. More

Excellent Saturday service took a bit long, but the service team were exceptionally nice and professional. The waiting room was comfortable and the coffee avai Saturday service took a bit long, but the service team were exceptionally nice and professional. The waiting room was comfortable and the coffee available was a nice. More

Wait time to long Service department is a joke I arrived at 8:08 to get oil change I left at 11:47...only to have my windshield wiper "low" still displayed Service department is a joke I arrived at 8:08 to get oil change I left at 11:47...only to have my windshield wiper "low" still displayed More