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Master Buick GMC

Augusta, GA

4.8
1,103 Reviews

3710 Washington Rd

Augusta, GA

30907

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1,103 Reviews of Master Buick GMC

October 15, 2018

Major Purchase The people were thoughtful and not pushing the sale Bill understood this was a big decision with a huge amount of money for us. Mark Williams More

by 1DUNE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Overby, Bill Whitten, Keith Stone
Oct 16, 2018 -

Master Buick GMC responded

We appreciate you taking the time to share this feedback. Thanks for your business! If there’s anything else we can do to help you, just let us know. Be well, The Master Buick GMC Team

October 14, 2018

Very satisfied, quick and painless I would recommend Buick Master to anyone looking for a new or pre owned vehicle. This was my second truck purchased from them. I will probably be gett More

by Eric
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Kemp, Frank Ward, Wade Hooker, Bo Starke, Keith Stone
Oct 15, 2018 -

Master Buick GMC responded

Congratulations on your recent purchase, Eric! Thank you so much for this excellent feedback and your very kind recommendation of our dealership. It was a pleasure to do business with you and we hope to see you again in the future! Regards, The Master Buick GMC Team

October 13, 2018

Very good But labor cost high Fixed what we hope are all problems However I think Labor cost is too high and parts seem to keep rising and it is now more cost too keep a car on More

by RBBULTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Townsen, David Truitt, William Fanning
Oct 15, 2018 -

Master Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail. Sincerely, The Master Buick GMC Team

October 13, 2018

Couldn't ask for a better experience You just need to experience the product and customer service for yourself. I can not do it justice. Everyone was polite, respectful. Knowledgeable, More

by ariemurphy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernard Hughes, Keith Stone
Oct 15, 2018 -

Master Buick GMC responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future vehicle needs. Regards, The Master Buick GMC Team

October 12, 2018

Excellent Customer Service and Friendly I was dropping of my truck and they provided me with a shuttle to and from my home. The driver was friendly and pleasant to be around. I will come b More

by becky.turple
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Truitt
Oct 15, 2018 -

Master Buick GMC responded

Becky - It's delightful to know that we were able to provide you with such a pleasant service experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Regards, The Master Buick GMC Team

October 12, 2018

Took too long Need better communication from parts and service depts. They were on two different schedules due to weather and it took too long for an oil change and More

by Sgrant
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Williams
October 11, 2018

Awful I just bought a GMC Yukon &this is my first time taking it to the dealer for an oil change and service. 1st I placed an appt online, when I arrived, More

by Mbthegreat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brad Gillespie
Oct 12, 2018 -

Master Buick GMC responded

I am truly sorry for the experience you had. We are committed to making your experience a better one. My phone number is(706) 922-5213. I would love the chance to talk with you about your visit and, if needed, check your vehicle for you. Kathy Hensley, Owner

October 11, 2018

David Truitt David is GREAT!!! Really took the time out to explain everything that was going on with my servicing and future servicing!! OUTSTANDING SERVICE! I More

by panolaboi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Truitt
Oct 11, 2018 -

Master Buick GMC responded

Thank you for this great review! We are thrilled you were pleased with David and with your service! It was an honor serving you and we look forward to serving you in the future! We appreciate your business! Kathy Hensley, Owner

October 11, 2018

Fast and friendly service Regular service appointment. Was timely updated on status of work. Good lounge for waiting for service work to be completed. Fast checkout service. C More

by BGWOLFE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Williams
Oct 12, 2018 -

Master Buick GMC responded

We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Please feel free to call or stop by if there is anything else we can do to help you. Respectfully, The Master Buick GMC Team

October 11, 2018

taken the service center and personnel were good. I would not waste my money on a service contract, it is not what it seems to be. More

by CASONPO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Williams, Brooke Jennings
Oct 11, 2018 -

Master Buick GMC responded

Thank you for giving us your honest feedback. We are grateful for your business and if you have any questions about your contract, we would be more than happy to talk with you! Kathy Hensley, Owner

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