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Master Buick GMC

Augusta, GA

4.8
1,103 Reviews

3710 Washington Rd

Augusta, GA

30907

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1,103 Reviews of Master Buick GMC

November 09, 2018

Slow leaking tire I brought my 2018 Yukon back in for a slow leaking passenger side front tire. Service rep got me in quickly, but couldn't find a problem. Next 3 mor More

by BELLP343
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Williams
Nov 11, 2018 -

Master Buick GMC responded

We are so grateful you were able to get to the bottom of your slow leak. Thank you for letting us know! We are always available for any concerns or service needs, so please don’t hesitate to call us! Kathy Hensley Master Buick GMC

November 08, 2018

Customer opinion The service advisors are not friendly or quick to get you processed out. I purchased the extended service package but I always have to remind them of More

by WAYNEHISAW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charles Williams
Nov 11, 2018 -

Master Buick GMC responded

Thank you for your feedback on our your visits with us. We are very grateful for your business and I am sorry you haven’t felt that way. I would love to talk with you about your experiences and to also make sure your file is notated in the proper area for that extended warranty so we can serve you better. Kathy Hensley Master Buick GMC (706)922-5213 Khensley@masterautomotive.com

November 07, 2018

Excellent Quick an friendly service to get me in the right ride , al kemp did a great job in sales couldn't have asked for anything better was super fast in an More

by BLAKE.WILLIAMSON26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Kemp
Nov 07, 2018 -

Master Buick GMC responded

We are thrilled you a great visit with us and thank you for taking the time to share you story! We appreciate your sales and service business and look forward to serving you again! Thank you for choosing Master! Kathy Hensley Master Buick GMC

November 07, 2018

Best car shopping experience I have ever had Not only did this lot have the exact car with exact features I was looking for, but they also offered it at a very fair competitive price. On top of t More

by JOHN.AND.JESSICA.LINDSEY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Rowell
Nov 08, 2018 -

Master Buick GMC responded

Thank you for the glowing review, John and Jessica! Congratulations on your purchase! We take pride in our customer service and do whatever we can to have our customers leave happy. We’ll be sure to share your feedback with Nicole, and please let us know if we can ever help you in the future. Best, The Master Buick GMC Team

November 06, 2018

Encore service Excellent service provided by staff. Very friendly and professional. Explained all work that was completed and issues yet to be taken care of. I will More

by Psmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Truitt
Nov 06, 2018 -

Master Buick GMC responded

We are so pleased your visit went well and we appreciate you taking the time to leave us this great review! We know there are a lot of places to choose from and we are grateful you chose us! Thank you! Kathy Hensley Master Buick GMC

November 06, 2018

Couldn't ask for a better experience! Everyone I encountered at Master was nothing less than kind and professional. Sue, in particular, went above and beyond to find just what i was looki More

by HOPE.DUNAGAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Overby, Frank Ward, Sue Oertle
Nov 06, 2018 -

Master Buick GMC responded

Thank you so much for telling us your story! We are thrilled that all went well and will pass on the kind words to Sue! Please don't hesitate to call us if you need anything at all! Kathy Hensley Master Buick GMC

November 05, 2018

Awesome place to buy your next car or truck! Just wanted to say how impressed I am with this dealership. I had an awesome experience. I was looking for a slightly used truck. Found a truck which More

by TIM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff, Tony Goddard
Nov 05, 2018 -

Master Buick GMC responded

Tim, thank you for taking the time to share your experience with us! We always strive to be transparent in our communications and we are happy you saw that in your dealings with us! Thank you for your business! Please don’t hesitate to call us if you need anything! Kathy Hensley Master Buick GMC

November 04, 2018

Great experience Roscoe was a great salesman to work with. Answered all my questions and was knowledgeable on the vehicles my wife was interested in we were still comp More

by CHRISTINA.AIKENVET
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roscoe Peace
Nov 04, 2018 -

Master Buick GMC responded

We are so glad that your experience with Roscoe was great! We hope you enjoy your new vehicle and please call if you have any other questions or concerns! Thank you for your business! Kathy Hensley Master Buick GMC

November 03, 2018

Recall Masters GMC did great job on my recall service. Thanks for great vehicle and customer service. I would definitely recommend this service department t More

by Wah4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Williams, Phillip Towns, Bernard Hughes
Nov 05, 2018 -

Master Buick GMC responded

Thank you for the glowing review! We are grateful for your recommendations and please don't hesitate to call if we can help with anything at all. Take care until we see you next time. Best regards, The Master Buick GMC Team

November 03, 2018

Great Experience Had a great experience. Really enjoyed working with Roscoe and Eddy. They made the car buying experience very easy and enjoyable. Will definitely r More

by CECETENN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Overby, Frank Ward, Roscoe Peace, Keith Stone
Nov 05, 2018 -

Master Buick GMC responded

Thank you so much for your feedback and congratulations on your purchase! We greatly appreciate the opportunity to work with you and earn your business. We’ll be sure to share your feedback with Roscoe and Eddy and please let us know if we can ever help you in the future. Best regards, The Master Buick GMC Team

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