Master Buick GMC

Customers service needs some improvement Dropped my truck off for an oil change and have a seat belt replaced because it was locked up. Adviser called to let me know the truck was ready and t Dropped my truck off for an oil change and have a seat belt replaced because it was locked up. Adviser called to let me know the truck was ready and to sell me on an air filter. I told them ok I would come later to get the truck but how was the seat belt. The adviser told me they had to order parts and they would arrive in the morning. My opinion is that the seat belt is a safety issue and the adviser didn't even bother to mention the issue and wanted me to come pick up my truck. I didn't have a loaner vehicle so why not ask me to leave the truck or even mention the seat belt. The service adviser could of gave me some options to maybe pick it up the next day after parts arrive. Probably because it is a warranty paying job and they don't care. When ever I walk in the service department I feel like none of the advisers care about their customers and only want to push vehicles through that make money. When I was there picking up my truck another customer was complaining about their service also and how it has gotten worse. More

Slow leaking tire I brought my 2018 Yukon back in for a slow leaking passenger side front tire. Service rep got me in quickly, but couldn't find a problem. Next 3 mor I brought my 2018 Yukon back in for a slow leaking passenger side front tire. Service rep got me in quickly, but couldn't find a problem. Next 3 mornings my tire still would have 15lbs of air in the tire after filling it back up with air. Drove to Michigan and took it to a different dealer and they found a small hole in the tire. Problem solved! #125570 More

14000 mile service Work was timely and thorough. I was provided with a ride back to my office as well as a ride back to dealership once work was completed.I am very sat Work was timely and thorough. I was provided with a ride back to my office as well as a ride back to dealership once work was completed.I am very satisfied with service. More

Customer opinion The service advisors are not friendly or quick to get you processed out. I purchased the extended service package but I always have to remind them of The service advisors are not friendly or quick to get you processed out. I purchased the extended service package but I always have to remind them of it. More

Excellent Quick an friendly service to get me in the right ride , al kemp did a great job in sales couldn't have asked for anything better was super fast in an Quick an friendly service to get me in the right ride , al kemp did a great job in sales couldn't have asked for anything better was super fast in an out More

Best car shopping experience I have ever had Not only did this lot have the exact car with exact features I was looking for, but they also offered it at a very fair competitive price. On top of t Not only did this lot have the exact car with exact features I was looking for, but they also offered it at a very fair competitive price. On top of that......I was blown away with the customer service provided by Nichole. She was professional, friendly, and very prompt. Nichole truly made this the smoothest purchase I have ever made. 110% satisfied More

Couldn't ask for a better experience! Everyone I encountered at Master was nothing less than kind and professional. Sue, in particular, went above and beyond to find just what i was looki Everyone I encountered at Master was nothing less than kind and professional. Sue, in particular, went above and beyond to find just what i was looking for, ensure I'd be all set when I arrived to pick up my vehicle and followed up with a check in afterwards. I'll do business with them again...no doubt! More

Encore service Excellent service provided by staff. Very friendly and professional. Explained all work that was completed and issues yet to be taken care of. I will Excellent service provided by staff. Very friendly and professional. Explained all work that was completed and issues yet to be taken care of. I will definitely continue to use this service department for my Buick. More

Awesome place to buy your next car or truck! Just wanted to say how impressed I am with this dealership. I had an awesome experience. I was looking for a slightly used truck. Found a truck which Just wanted to say how impressed I am with this dealership. I had an awesome experience. I was looking for a slightly used truck. Found a truck which was just as advertised and just what I was looking for at a great price. The staff was so polite and courteous. I would definitely be back for future purchases. More

Great experience Roscoe was a great salesman to work with. Answered all my questions and was knowledgeable on the vehicles my wife was interested in we were still comp Roscoe was a great salesman to work with. Answered all my questions and was knowledgeable on the vehicles my wife was interested in we were still comparing vehicles when she was found the right one . More