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Master Buick GMC

Augusta, GA

4.8
1,103 Reviews

3710 Washington Rd

Augusta, GA

30907

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1,103 Reviews of Master Buick GMC

December 13, 2018

Rendezvous Repair The work was professionally completed. It took a day longer than I expected. It would have been nice to have a call or text that it was going to take More

by David C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Gillespie
Dec 13, 2018 -

Master Buick GMC responded

David, thank you for your feedback. Our customers’ feedback gives us the details of areas we can improve and this is certainly one of them! We will do everything we can to make our communication with you better! We appreciate your business. Kathy Hensley Master Buick GMC

December 13, 2018

Car repair My repairs were handled in a timely manner. Had to order part was given a car to drive overnight. Everyone was excellent. Car was brought in right More

by RKEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Williams, Phillip Towns
Dec 14, 2018 -

Master Buick GMC responded

Thank you for this wonderful five-star service review! We truly appreciate it. I am happy that our team was able to assist you with your repairs. We look forward to assisting you in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 12, 2018

Great experience This was by far the most pleasant and quick experience in buying a car that I have had. Mr. Bernard Hughes was knowledgeable and genuine from the time More

by barbarnold52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernard Hughes, Keith Stone
Dec 13, 2018 -

Master Buick GMC responded

Congratulations on your purchase! Thank you for taking the time to leave us a great review! Anytime our customers let us know that they had a very pleasant experience brings us great joy. I am pleased to hear that Bernard did a great job in assisting you. If there is anything else we can do for you please don't hesitate to give us a call! Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 12, 2018

Friendly service The employees here are extremely friendly and respectful. They went out of their way to make sure I was happy with their service and information they More

by JASONBELL18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Overby, Sue Oertle
Dec 13, 2018 -

Master Buick GMC responded

Thank you for writing about your visit with us, Jason. We appreciate you taking the time to share your thoughts with us. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 11, 2018

No work done in 3 days My employees delivered my car for up to 3 day a service. I a hand written list of (3) of all items that needed to be serviced: 1) Park Assist did More

by gatech01
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charles Williams
Dec 12, 2018 -

Master Buick GMC responded

I believe a portion of your post was cut off but I am thinking some of your items were not taken care of. If you will call me at (706)855-9400, I will be happy to talk with you and get this straight. We are so sorry! Thank you, Kathy Hensley Master Buick GMC

December 11, 2018

Fast and convinient Awesome and fast service. Drove 2 hours just to test drive vehicle and ended up purchasing some vehicle. Our sale lady was very caring and helpful. More

by SKOONTZ26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole Rowell
Dec 11, 2018 -

Master Buick GMC responded

We love our out of town customers and are so glad you felt we were worth the trip! Please let us know how we can help you in the future! We appreciate your business! Kathy Hensley Master Buick GMC

December 11, 2018

Recall repair on tailgate of Acadia When scheduling the appt I was told the repair would take about an hour. When I arrived my appt day I was told it would only be about 45 mins. The rep More

by 95229522
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Truitt
Dec 12, 2018 -

Master Buick GMC responded

Thank you for letting us know about your visit. We will do everything we can to reduce the obvious inconvenience of having to come back. Please call me at (706)855-9400 and we can arrange transportation options for you. Kathy Hensley Master Buick GMC

December 11, 2018

Car Service David and Charles always go above and beyond to make sure things are done right.... Courtesy vehicle,and a piece of mind more than anything. More

by Doing it
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Truitt, Charles Williams
Dec 11, 2018 -

Master Buick GMC responded

Thank you so much for your kind words. It was our pleasure to serve you and we look forward to the opportunity to serve you again! Kathy Hensley Master Buick GMC

December 11, 2018

Service The service was handled very well, the employees was very nice, and polite, I will continue bringing my Buick lacrosse here at master Buick for servic More

by Kemp 59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Williams
Dec 12, 2018 -

Master Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 10, 2018

We work hard for our money! We have purchased several vehicles from Masters over the years and dealing with Bill was delightful. He knows his product and wasn’t pushy. He and J More

by LDUKE1519
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff McKee, Bill Whitten
Dec 11, 2018 -

Master Buick GMC responded

Thank you so much for taking the time to let us know about your experience with Bill and Jeff! We appreciate your continued loyalty and look forward to the time we can work with you again. As always, please don't hesitate to reach out if you need assistance. All the best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

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