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Master Buick GMC

Augusta, GA

4.8
1,103 Reviews

3710 Washington Rd

Augusta, GA

30907

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1,103 Reviews of Master Buick GMC

January 22, 2019

Satisfied Customer The moment I was greeted by Wade Howard I felt right at home shopping for my next vehicle. Once I found the Arcadia I wanted all the personal involved More

by Avafia2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Overby, Wade Howard, Keith Stone
Jan 22, 2019 -

Master Buick GMC responded

Thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be happy to hear that you left Master Buick GMC satisfied. We are very appreciative of your 5-star review!. We appreciate you trusting us with your car buying needs and we hope you enjoy your new vehicle! Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

January 22, 2019

Great people and quality work Always the best people to deal with. Friendly and attentive to all our needs. Always willing to help. Thanks so very much and keep up the good work. More

by HeatherW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Hensley, Al Kemp, Wade Hooker
Jan 22, 2019 -

Master Buick GMC responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

January 22, 2019

Friendly and fast Friendly, explain everything they were doing . the wait was not long.the cost I thought was a little too high other than that every thing was great More

by Marie45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gene Baxley, Charles Williams
Jan 22, 2019 -

Master Buick GMC responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

January 19, 2019

OUTSTANDING! Purchased a 2019 GMC Yukon Denali last week. Salesman Roscoe Peace and Salesmanager Eddie Overby were both FANTASTIC! No pressure from either and they More

by Al Reeves
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Overby, Roscoe Peace, Keith Stone
Jan 21, 2019 -

Master Buick GMC responded

Thank you for your business and this review. Congratulations on your 2019 GMC Yukon! I am happy to hear Roscoe and Eddie were able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Regards, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

January 19, 2019

Great Experience with some Really Nice People I had a Great experience shopping and buying my new 2019 Canyon. Gene was wonderful to work with. The entire process was Great! I will make an eff More

by Kenneth,1958
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff in finance, Kathy Hensley, Eddie Overby, Gene Baxley, Keith Stone
Jan 19, 2019 -

Master Buick GMC responded

Kenneth, thank you for taking the time to share with us your buying experience! We are thrilled it went well! Don't hesitate to contact any if us if you have any questions or concerns! We appreciate your business! Kathy Hensley, Owner Master Buick GMC

January 19, 2019

Wonderful! Our experience was very satisfactory and enjoyable. We liked and loved talking with all the personnel we dealt with. Sue was wonderful, helpful and gr More

by Cargal, Sue!
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Overby, Sue Oertle, Keith Stone
Jan 21, 2019 -

Master Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. I will share your comments with Sue and we look forward to seeing you at our dealership in the future. Regards, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

January 18, 2019

Best buy I have purchased several cars/trucks new and used but I have to say that my purchase this time was better than any other. Thank you, for prompt and pr More

by Mike7991
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff, finance, Wade Hooker, Gage Welch
Jan 21, 2019 -

Master Buick GMC responded

Thank you so much for your review, Mike! Congratulations on your purchase! I'm ecstatic to hear that our team made your experience the best you've ever had! It's what we work hard to do for all of our customers as well as ensuring their satisfaction. Please know that your business is appreciated and we look forward to working with you again in the future! Regards, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

January 18, 2019

Great service Sue and Eddie are very friendly and easy to work with. Jeff was very accommodating and answered our questions. I cannot remember the service managers More

by SKIPATINO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff, Eddie Overby, Sue Oertle
Jan 21, 2019 -

Master Buick GMC responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do! Regards, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

January 18, 2019

Excellent Service. Master Buick GMC is a great dealer to do service with. They always go above and beyond in customer service, and work on your vehicle. Charles is a sup More

by Ahereau
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Williams
Jan 21, 2019 -

Master Buick GMC responded

We're glad that you always leave our dealership satisfied with our work! I will share your comments with Charles and we look forward to working with you again down the road. Regards, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

January 18, 2019

Express Oil Change 2 hours and 15 mins is too long for an oil change! What is the purpose of making an appointment? Could understand if this was the first time but this More

by Jrasmus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charles Williams
Jan 18, 2019 -

Master Buick GMC responded

We are so sorry for your wait. We are continuously looking for ways to make our scheduling better and are apologize you were inconvenienced by our scheduling problems. We agree that this is too long for a maintenance visit and will work to make our process better able to accommodate our appointments times. Please call me at (706)533-5415. I’d like to try to make it up to you with a service on us! We appreciate your business and would like to have the opportunity to serve you again. Kathy Hensley, Owner Master Buick GMC

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