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Master Buick GMC

Augusta, GA

4.8
1,103 Reviews

3710 Washington Rd

Augusta, GA

30907

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1,103 Reviews of Master Buick GMC

January 17, 2019

Great service, affordable prices. I never felt pressure on the service of my vehicle even though I purchased it from a private party. The did my inspection and have been doing my upkee More

by ashea1020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Truitt
Jan 18, 2019 -

Master Buick GMC responded

Thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from us. Thank you for continually choosing Master Buick GMC for your vehicles’ service needs. Respectfully, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

January 16, 2019

Rip Off $189.00 to diagnose and replace a gas cap!!!! Yes you read that right. They charge you to use their diagnostic equpipment. You can go to Riley's. A More

by j9999
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charles Williams
Jan 16, 2019 -

Master Buick GMC responded

We appreciate you sharing your experience with Master Buick GMC. We would like you to know that we are always open to communication. Please feel free to reach out to me directly so we can earn your trust again. Thank you, and I look forward to hearing from you soon. Regards, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

January 16, 2019

Outstanding! Roscoe was friendly, fun, and attentive. He patiently showed us several options and was honest. He followed up promptly and worked hard to make the pr More

by AMYLCORBITT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Overby, Roscoe Peace
Jan 17, 2019 -

Master Buick GMC responded

Congratulations on your purchase! Thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a remarkable experience. I’ll share your comments with Roscoe and Eddie, and we look forward to seeing you at our dealership in the future. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

January 15, 2019

Great customer service. Great buying experience. Frank Ward and Nicolle Rowell were amazing to do business with. Nicolle was very knowledgeable and easy to work with on my p More

by DARREN.BENNETT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Ward, Nicole Rowell
Jan 15, 2019 -

Master Buick GMC responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Nicole & Frank were able to meet your needs. At Master Buick GMC, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

January 15, 2019

Service I was kept informed the entire process. No surprises. Don’t enjoy spending money on my vehicle.... but I understand. Cheaper to maintain it then to re More

by VroomZoom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Truitt
Jan 15, 2019 -

Master Buick GMC responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Master Buick GMC's Service Department. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

January 15, 2019

Water in tail lights of new car. Rust will soon start. The service department reported the AREA boss wouldn’t remove the broken tail lights and replace them. I totally disagree with your company taking thi More

by PDSTINSONSC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eddie Overby, Roscoe Peace, Steve MacDonald, Keith Stone, Porsha Cox
Jan 16, 2019 -

Master Buick GMC responded

We appreciate you bringing this to our attention. Please contact us directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and we look forward to hearing from you soon. Regards, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

January 15, 2019

Great service Honest and easy to work with, anytime I called to check on status was able to speak with someone and was always updated on the progress More

by Sos2500
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Truitt
Jan 16, 2019 -

Master Buick GMC responded

Thanks for your awesome review! We're very happy to hear that David was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

January 15, 2019

Good customer service. Showed genuine concern Advisor, Charles, gave me detailed information; kept me abreast of everything that was happening; and assured me not to worry, he would take of me. More

by WhiteLaCross
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Technician, but I can remember his name, Charles Williams, Keith Stone
Jan 16, 2019 -

Master Buick GMC responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Master Buick GMC special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

January 14, 2019

2nd oil change on 2018 Enclave bought from Gene Baxley.. Outstanding service department for oil change. I have known and dealt with Gene, Earl and Keith for manny years and have purchased 4 or 5 new vehicle More

by None
Recommend Dealer
Yes
Employees Worked With
Earl in Parts Department, Eddie Overby, Gene Baxley, Charles Williams, Steve MacDonald, Keith Stone
Jan 15, 2019 -

Master Buick GMC responded

Thank you so much for the great review of your experience at our dealership and especially with Gene, Earl and Keith. All of the employees appreciate your loyalty to Master Buick GMC. Please don't hesitate to reach out if we can assist you again in the future. Warm regards, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

January 14, 2019

six month oil change and tire rotation. I felt that the service was very good and was informed on what needed to be completed with my car. Mr. Truitt was very knowledgable . After letting m More

by janetbond
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gene Baxley, David Truitt
Jan 15, 2019 -

Master Buick GMC responded

Thank you for reviewing your service experience, Janet! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. We appreciate your business and I will pass your feedback along to David Truitt. Drive safely. Warm regards, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

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