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Master Buick GMC
Augusta, GA
1,103 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,103 Reviews of Master Buick GMC
February 08, 2019
Service Center I was told Friday by the service manager to bring in my brand new truck if I wanted to. My Brand new 2500HD Denali was running low on DEF, shiftin I was told Friday by the service manager to bring in my brand new truck if I wanted to. My Brand new 2500HD Denali was running low on DEF, shifting hard, fuel injectors had a recall. Was told I could bring it in Friday but may not get to it. Leave it Saturday still may not get to it, and maybe Monday. Monday Alyson contact me before I went back to Charleston and said bring it in and they would top it off and run a diagnostic inspection. Stayed in the service bay for 2.5 hours. I called Alyson twice no return. I reached Charles and told him to just top it off. He did and told me about the recall. Kinda disappointed with GMC customer service and the fact that I paid over 70K for my truck w/ 8,000 mile on it, and it needs to be in the shop constantly! However I can’t get anyone to take the issue seriously! Brad M. Semper Fi, More
by Bmeister22
Verified CustomerEmployees Worked With
Charles Williams, Brad Gillespie, Phillip Towns, Alyson Johns
February 07, 2019
Great service I could not be happier with the service provided by the dealership and service personnel. The last ten vehicles I have purchased have all been service I could not be happier with the service provided by the dealership and service personnel. The last ten vehicles I have purchased have all been serviced by this professional team. More
by TAGRELIUS
Employees Worked With
Charles Williams
February 07, 2019
Cadillac SRX My services writer was great he keep my car until he determined what the problem was and was able to have my Caddy repaired the Mechanic did a great j My services writer was great he keep my car until he determined what the problem was and was able to have my Caddy repaired the Mechanic did a great job also. Thanks for the great services Mr. G More
by Gmcjr
Employees Worked With
Charles Williams
February 06, 2019
Why not here why not now We were treated with respect. Very professional.Michael was great at helping us with this purchase. Keith was very good with getting our finance. Than We were treated with respect. Very professional.Michael was great at helping us with this purchase. Keith was very good with getting our finance. Thanks More
by Eddy
Employees Worked With
Keith Stone, Michael Johnston
February 05, 2019
Very positive I generally do not enjoy the car buying experience. I arrived at Master Buick GMC not knowing what to expect as I had not dealt with them in the past I generally do not enjoy the car buying experience. I arrived at Master Buick GMC not knowing what to expect as I had not dealt with them in the past. Bernard Hughes greeted me shortly after I entered the show room. A very pleasant experience. Bernard listened to my needs, explained the various models and options while showing me what was available in stock. From my walking into the show room to driving out in my new GMC, I felt comfortable with the dealership and feel that I was treated honestly and fairly. I will be back! More
by T. Potter
Employees Worked With
There were others but I don't recal all of their names, Bernard Hughes, Keith Stone
February 05, 2019
Very professional and prompt The staff was very helpful with explaining all the features of the truck.. took time and answered all my questions.. very neat and clean dealership.. The staff was very helpful with explaining all the features of the truck.. took time and answered all my questions.. very neat and clean dealership.. More
by JONICRAVEN
Employees Worked With
Frank Ward, Bernard Hughes, Keith Stone
February 05, 2019
Satisfied Repeat Customer Excellent service over the life of my vehicle. Pleasure to do business with on my trade. Highly recommend. Friendly, professional. Great attitude and Excellent service over the life of my vehicle. Pleasure to do business with on my trade. Highly recommend. Friendly, professional. Great attitude and attention to customer care. More
by GFORRESTER
Employees Worked With
Eddie Overby, Gene Baxley
February 05, 2019
experience of purchasing vehicle All employees are friendly,Faster service and good experience overall I highly recommend it.( I wish bathroom was little bit more up keep hand soa All employees are friendly,Faster service and good experience overall I highly recommend it.( I wish bathroom was little bit more up keep hand soap dispenser was clogged no paper towel) More
by NEIL.RIDDLE
Employees Worked With
Al Kemp
February 05, 2019
2 hour oil change Had an appointment, and it still took 2 hour for a oil change. Totally unacceptable. Still unable to find Loud noise that I have been complaining abou Had an appointment, and it still took 2 hour for a oil change. Totally unacceptable. Still unable to find Loud noise that I have been complaining about for at least 2 years. More
by Enclave
Employees Worked With
David Truitt
February 04, 2019
Great Customer Service! Porsha Cox and David Truitt were very nice and professional, and took care of me very quickly. I always look forward to honest service when it come Porsha Cox and David Truitt were very nice and professional, and took care of me very quickly. I always look forward to honest service when it come to my cars, because I come from a sales background also, and I can pick up a sales pitch, and/or a upsell a mile away. These two employees took care of me, and my situation, and I did not have to pay for any unnecessary upsells. The lady who checked me out and the man who brought the car up for me to leave, were also very nice. When I first got this car, Frank Ward and Will Schafer made sure I was taken care of. Thank you and God bless. More
by topsucess101
Employees Worked With
David Truitt, Porsha Cox
