MacMulkin Chevrolet Cadillac

This was truly one of the most enjoyable and stress-free car-buying experiences I’ve ever had. From the very first conversation, I felt respected, supported, and completely at ease. The transparency and exc car-buying experiences I’ve ever had. From the very first conversation, I felt respected, supported, and completely at ease. The transparency and excellent pricing made the entire process feel honest and refreshing—something that’s rare when buying a car. Christian was exceptional. He was kind, patient, and always quick to respond, making sure every question I had was answered and that I felt confident at every step. Todd, the sales manager, genuinely went above and beyond—guiding me through the paperwork and even helping me resolve a motor vehicle issue that wasn’t their responsibility at all. That level of care really meant a lot to me. As a first-time out-of-state buyer, I was a little nervous, but they made everything incredibly easy. Justin personally followed up to ensure OnStar and the phone app were set up correctly, which showed real attention to detail. They even took care of recommending and arranging the transport to my home. This team didn’t just sell me a car—they made the experience feel personal and effortless. I’m truly grateful for how smoothly everything went. A heartfelt 10 out of 10. I can’t wait to see the car arrive in my driveway. More

Service Dept. is a night mare. Got the run around for 4 weeks. Not ok. is a night mare. Got the run around for 4 weeks. Not ok. More

Thank you to the service department at MacMulkin. We have several vehicles which need occasional services performed (oil change, inspection and then the rare, more serious issues) and always treated We have several vehicles which need occasional services performed (oil change, inspection and then the rare, more serious issues) and always treated well by everyone there. Mark D., EJ, Morgan and Mariann are always pleasant and I enjoy speaking with them when I come in. Bottom line is they get the job done and are a pleasure to work with. Also, when it needed some body work repairs, Josh was tremendous as well. Keep up the good work! More

Have been a customer for over 30 years with both sales and service and the dealership never lets me down. I would highly recommend. and service and the dealership never lets me down. I would highly recommend. More

Quick Service and always kind people from start to finish. They cover when you exactly what they will be doing for service. This is helpful Incase you may have one to add something. finish. They cover when you exactly what they will be doing for service. This is helpful Incase you may have one to add something. More

I had my Chevy Tahoe serviced at your service department on November 29…11 days ago. I got an oil change and tire rotation. I’ve come to expect that there’s a long wait and it’s pretty expensive. Driving on November 29…11 days ago. I got an oil change and tire rotation. I’ve come to expect that there’s a long wait and it’s pretty expensive. Driving home this evening, I felt some vibration and was hearing a strange noise coming from the driver’s side front wheel. I pulled over to see if I had a flat or had run something over, but I couldn’t see anything. I called a local, honest mechanic and he asked me to bring it in right away so he could make sure it was safe. As it turns out, 1/2 of the lug nuts on my front driver’s side tire were so loose that he could unscrew them easily with the flick of his finger!!! I’m so glad that I didn’t drive to work like that tomorrow! I will NEVER return to MacMulkin for any service again! More

Great repair work… but the rental department was so petty it cost them a loyal customer. My sales rep is fantastic and the body shop did great work on expensive new truck. I was completely happy with that it cost them a loyal customer. My sales rep is fantastic and the body shop did great work on expensive new truck. I was completely happy with that side of the dealership. But the rental department? That was an absolute nightmare — and honestly, shockingly petty. I rented an older vehicle while my truck was in for repairs. No complaints there. I barely drive during the week and was told my repair would take one week (it ended up taking three, but I rolled with it). When I went to return the rental, everything went sideways. I was suddenly told there was “damage” I was responsible for: A cracked key fob with buttons that were already worn down from age. A worn shifter, which was clearly long-term wear and tear. A scratch in the back of center console that I did not make. They actually said to me, “It looks like you ran it over.” No — the key sat in the cup holder 90% of the time. For all this so-called “damage,” they tried to charge me over $800. They refused to consider the age of the vehicle, and after being there for two hours dealing with this they told me to “just make an insurance claim.” So I did, paid my deductible, and left stunned. It felt petty, dishonest, and like a setup for extra money or insurance payouts. And here’s the worst part: Their behavior in the rental department has now made it so I will never return here for service again — despite my loyalty and great experiences with the sales and body work department. It’s a shame how quickly one department can ruin the trust the others worked hard to build. If you rent here, document every inch of the vehicle. Better yet, rent somewhere else. More

Takes forever to get through to make an appointment. After several disconnects was told it will be 3 weeks to get an appointment just for an oil change. They can sell you a car in minutes but takes 3 After several disconnects was told it will be 3 weeks to get an appointment just for an oil change. They can sell you a car in minutes but takes 3 weeks to service the cars they sell. More

If I could give them zero stars I would. My experience with the Chevy service department is the worst experience of my life. Mark The service tech that I was in contact with made multiple pr My experience with the Chevy service department is the worst experience of my life. Mark The service tech that I was in contact with made multiple promises that he did not keep. Also promised on multiple occasions that he would call me back with updates which never happened after about my eighth phone call and second visit to the service department I was actually handed off to a young lady named Taylor who promised me she would find out what was going on with my vehicle and from this point forward would provide me with top notch service and she would definitely find out what was going on with my vehicle and call me back by the end of the day. Again, I was left hanging, I received no update. They have had my vehicle 13 days and I still have no definite answer as to what is wrong with my vehicle let alone any idea as to when I will get my car back. The lack of follow-through and the lack of communication in this department is mind blowing! very unprofessional and the worst customer service I’ve ever experienced. More

We have purchased our fleet through MacMulkin with a seamless process each and every time. seamless process each and every time. More